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MyCustomerSolutions
เข้าร่วมเมื่อ 13 ก.ย. 2024
I'm Pablo Payet, a passionate customer experience and service strategy and operations leader with 10 years of experience, including launching, managing and scaling successful customer experience operations and global teams for hyper growth, international tech start-ups and e-commerce companies.
Together with Larry Prince, CEO of PrinceLeadership we founded the company MyCustomerSolutions, dedicated to empowering every business with world-class customer experience strategy and operations.
Here are the ways to work with us here at MyCustomerSolutions:
⚡️ We begin with a discovery discussion and a survey to index our client’s practices.
⚡️ Then we compare their practices to that of established world-class best practices. That’s when the magic begins.
⚡️ With the gap realized, we are able to develop a prioritized plan of action to bolster the delivery of the customer experience.
⚡️ From there we work with you to ensure a successful implementation of your plan.
Together with Larry Prince, CEO of PrinceLeadership we founded the company MyCustomerSolutions, dedicated to empowering every business with world-class customer experience strategy and operations.
Here are the ways to work with us here at MyCustomerSolutions:
⚡️ We begin with a discovery discussion and a survey to index our client’s practices.
⚡️ Then we compare their practices to that of established world-class best practices. That’s when the magic begins.
⚡️ With the gap realized, we are able to develop a prioritized plan of action to bolster the delivery of the customer experience.
⚡️ From there we work with you to ensure a successful implementation of your plan.
Revolutionize Your Customer Service with Flexible Workforce Management
#CustomerService #CustomerExperience #customercentric
Discover the Secret to Agile Workforce Management! In this video, Pablo Payet, co-founder of MyCustomerSolutions, shares the key to building an agile and flexible workforce management strategy for customer service teams. Learn practical tips to enhance efficiency, adapt to change, and empower your team to deliver exceptional customer experiences. Don't miss out on these actionable insights!
📊 Learn about:
• Maximizing Efficiency and Satisfaction with Agile Workforce Management
• Implementing Flexible Workforce Models in Customer Service
• Challenges and Risks of Agile and Flexible Workforce Management
Whether you're an entrepreneur, business leader, or part of a CX team, this video offers actionable advice on creating lasting customer loyalty and driving business growth through exceptional service.
🌐 Visit MyCustomerSolutions: www.princeleadership.com/mycu...
🔗 Connect with Pablo Payet on LinkedIn: / pablo-payet-696321a2
Don't forget to subscribe for more tips on customer experience and service strategy and best practices.
#CustomerExperience #CustomerService #CustomerCentric #PabloPayet #MyCustomerSolutions
Discover the Secret to Agile Workforce Management! In this video, Pablo Payet, co-founder of MyCustomerSolutions, shares the key to building an agile and flexible workforce management strategy for customer service teams. Learn practical tips to enhance efficiency, adapt to change, and empower your team to deliver exceptional customer experiences. Don't miss out on these actionable insights!
📊 Learn about:
• Maximizing Efficiency and Satisfaction with Agile Workforce Management
• Implementing Flexible Workforce Models in Customer Service
• Challenges and Risks of Agile and Flexible Workforce Management
Whether you're an entrepreneur, business leader, or part of a CX team, this video offers actionable advice on creating lasting customer loyalty and driving business growth through exceptional service.
🌐 Visit MyCustomerSolutions: www.princeleadership.com/mycu...
🔗 Connect with Pablo Payet on LinkedIn: / pablo-payet-696321a2
Don't forget to subscribe for more tips on customer experience and service strategy and best practices.
#CustomerExperience #CustomerService #CustomerCentric #PabloPayet #MyCustomerSolutions
มุมมอง: 567
วีดีโอ
How to Actually Use Customer Feedback to Reduce Churn
มุมมอง 366หลายเดือนก่อน
#CustomerService #CustomerExperience #CustomerCentric Ready to eliminate churn? In this video, Pablo Payet, co-founder of MyCustomerSolutions, explains how building a feedback and learning culture within your CX teams can help prevent churn and drive customer retention. Learn actionable strategies to strengthen your team's impact and optimize your customer experience. 📊 Learn how to: • Define C...
The Customer Experience Analytics Tool You NEED (with examples)
มุมมอง 540หลายเดือนก่อน
Are you ready to choose the right customer experience (CX) analytics tools for your organization? In this video, Pablo Payet, co-founder of MyCustomerSolutions, provides expert insights on effectively navigating the CX analytics landscape. 📊 Learn how to: • Define CX Goals and Metrics • Integrate Data for a Comprehensive View • Choose the Right Analytics Capabilities • Budgeting and Scalability...
How to Use Reporting Systems and Customer Feedback
มุมมอง 3052 หลายเดือนก่อน
Are you looking to leverage reporting systems and customer feedback? In this exclusive interview, Pablo Payet, co-founder of MyCustomerSolutions, shares his expert insights with Barry Cohen from AdLab. 📊 Learn how to: • Gather Customer Feedback Through Diverse Channels • Analyze and Report on Customer Feedback • Promote Cross-Department Collaboration • Produce and Disseminate Reports for Senior...
Implementing Operational Processes and Employee Training
มุมมอง 2542 หลายเดือนก่อน
Are you looking to create customer service processes and train your employees? In this exclusive interview, Pablo Payet, co-founder of MyCustomerSolutions, shares his expert insights with Barry Cohen from AdLab. 📊 Learn how to: • Establish Comprehensive Customer Service Protocols and Contact Reason Documentation • Implementing Robust Onboarding and Continuous Improvement Practices • Employing W...
How to Set Customer Experience Goals and Strategies
มุมมอง 2652 หลายเดือนก่อน
Are you looking to set customer experience goals & strategies within your company? In this exclusive interview, Pablo Payet, co-founder of MyCustomerSolutions, shares his expert insights with Barry Cohen from AdLab. 📊 Learn how to: • Define a Clear and Motivating Mission, Vision, and Goals • Craft a Clear Action Plan • Set, Communicate and Monitor Key Performance Indicators (KPIs) • Use KPIs an...
How to Use Technology and Data for Customer Experience and Service
มุมมอง 2512 หลายเดือนก่อน
Are you looking to use technology and data for your customer experience and service strategy? In this exclusive interview, Pablo Payet, co-founder of MyCustomerSolutions, shares his expert insights with Barry Cohen from AdLab. 📊 Learn how to: • Maximize the Use of CRM Systems • Leverage Customer Service Platforms • Efficiently Use Cloud-Based Platforms • Use Business Intelligence Tools Whether ...
How to Create a Customer-Centric Culture
มุมมอง 5933 หลายเดือนก่อน
Are you looking to build a customer-centric culture within your company? In this exclusive interview, Pablo Payet, co-founder of MyCustomerSolutions, shares his expert insights with Barry Cohen from AdLab. 📊 Learn how to: • Recruit for Customer-Centric Mindset • Emphasize Employee Engagement and Satisfaction • Actively Engage Across the Business • Enhance Customer Retention through Personalizat...
Such practical insights-this could transform how businesses handle customer service!
When you receive positive feedback or improvements due to customer feedback, don't forget to thank them and encourage them to continue using your service. You can offer promotions or special offers as a way to keep customers loyal.
Great sir🙏🇳🇵❤️
Wow great sir❤I m from nepal🇳🇵miss u bro🌝
Thanks Pablo for sharing your knowledge and experience.
Great video, I really enjoyed the content especially around feedback. Excited for the next one.
Great video
The operational excellence is a goal to ensure COGS are lower and margins to the moon
Working in Data I can tell you this might be an excellent focus
C’est très relevant je pense
Thank you so much !!
Data is changing everything, if you don't use it you are gonna fall behind. People need to get with the times haha
nice video man!
Thank you Pablo. I appreciate how you concisely teach us key elements of choosing the right customer experience tools.
Thanks Pablo !!
thank you for this video
Great video !!!!
Great video it helped a lot !
Keep going with the good work Pablo! 👍🏼
thanks for this video
Pour le référencement poto! 🙂
Great format videos and speakers, thank you for your valuable insights!
Good points about the importance of digging deep on customer feedback. Thanks.
Thank for providing smart insights on the importance of operational processes and employee training. I have a better understanding of this connection to strengthening the customer experience.
Thanks Pablo for sharing the role business intelligence tools play to support a strong customer experience by making better decisions.
Thank you Pablo for sharing this video. I agree, a company is rudderless without setting a clear vision and mission - and then employing SMART goals and supportive strategies to provide clear direction for their teams.
Good explanation ❤
Thanks Pablo for sharing the direct connection of how a customer-centric culture leads to maximizing profits. Smart!