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Doing Customer Experience Right with Stacy Sherman
United States
เข้าร่วมเมื่อ 5 ส.ค. 2017
How Do You Gain More Loyal, Profitable Customers Who Buy Again and Tell Others?
Answer: By Doing Customer Experience (CX) Rightt®
Stacy Sherman shares actionable strategies on the Doing CX Right podcast. This show is not about talking or thinking - it’s about DOING Customer Experience Right, fueled by an empowered, valued workforce. It’s focused on helping leaders cultivate lasting relationships and meaningful experiences that enrich people’s lives vs. competing on price.
You’ll learn Stacy’s Heart & Science™ framework and insider tips from interviews with startup Executives, corporate CEOs, and acclaimed authors about winning through customer service excellence. Each show also includes stories, challenges overcome, and lessons you can apply for increased personal and professional fulfillment.
LEARN MORE ABOUT STACY SHERMAN
and how to differentiate your brand at: www.DoingCXRight.com
Answer: By Doing Customer Experience (CX) Rightt®
Stacy Sherman shares actionable strategies on the Doing CX Right podcast. This show is not about talking or thinking - it’s about DOING Customer Experience Right, fueled by an empowered, valued workforce. It’s focused on helping leaders cultivate lasting relationships and meaningful experiences that enrich people’s lives vs. competing on price.
You’ll learn Stacy’s Heart & Science™ framework and insider tips from interviews with startup Executives, corporate CEOs, and acclaimed authors about winning through customer service excellence. Each show also includes stories, challenges overcome, and lessons you can apply for increased personal and professional fulfillment.
LEARN MORE ABOUT STACY SHERMAN
and how to differentiate your brand at: www.DoingCXRight.com
Doing Customer Experience Right - Show Highlights with Stacy Sherman
Happy International Podcast Day!
Check out some featured guests on the Doing CX Right Podcast.
Subscribe for helpful strategies to retain profitable customers and loyal employees that competitors can't disrupt.
More details: www.DoingCXRight.com/podcasts
#podcastday #doingcxright #customerexperiencemanagement #customerservice #customerexperience #customerloyalty #customercare #companyculture #leadershiplessons
Check out some featured guests on the Doing CX Right Podcast.
Subscribe for helpful strategies to retain profitable customers and loyal employees that competitors can't disrupt.
More details: www.DoingCXRight.com/podcasts
#podcastday #doingcxright #customerexperiencemanagement #customerservice #customerexperience #customerloyalty #customercare #companyculture #leadershiplessons
มุมมอง: 328
วีดีโอ
8 Laws of Customer Service Success Blending Tech and Human Connection
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Feeling the pain of disengaged employees and declining customer service? You’re not alone-and we’ve got solutions. In this episode of Doing CX Right, Stacy Sherman sits down with author Blake Morgan to dive into game-changing insights from "The Eight Laws." Together, they uncover practical, no-nonsense strategies that empower leaders to build deeper connections, foster a customer-centric cultur...
Accountability Over Excuses: How to Transform Your Business Culture for CX Success
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What if your team didn’t just show up, but truly cared about every customer interaction? What if blame and excuses were replaced with ownership and pride? Stacy Sherman talks with Robert J. Hunt about what it really takes to create a culture of accountability. It’s not just about responsibility-it’s about purpose, vision, and giving employees the freedom to act. Learn how to stop the blame game...
AI Meets Human Touch: Redefining Customer Experience
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Are you struggling to keep up with rapid tech changes in customer service while maintaining a human touch? Wondering how to integrate AI without losing your team's trust or overwhelming customers? In this episode of Doing Customer Experience Right, host Stacy Sherman and expert David Singer share strategies to balance advanced AI with genuine human interactions. Learn how to tackle resistance t...
Transforming Healthcare Proven Customer Experience Strategies
มุมมอง 582 หลายเดือนก่อน
In this episode of Doing CX Right® podcast, host Stacy Sherman dives into the intricacies of customer experience in healthcare with guest Maya Gray, Vice President of Global Customer Experience and Engagement at Pfizer. Together, they explore the critical role of keeping patients at the heart of healthcare design. The conversation covers key topics like: -Defining Customer Experience in health...
What advice would you tell your younger 20 year old self? Here’s wisdom for you #podcast #shorts
มุมมอง 1182 หลายเดือนก่อน
What advice would you tell your younger 20 year old self? Here’s wisdom for you #podcast #shorts
Beyond the Deal Delivering Value That Keeps Customers Coming Back
มุมมอง 443 หลายเดือนก่อน
How can businesses effectively communicate and deliver real value? Stacy Sherman sits down with author Bob Burg, who shares expert strategies for enhancing both customer and employee experiences. Learn the key differences between price and value, how to build genuine connections that drive loyalty, and the power of influence in business relationships. They also explore the impact of authentic l...
Winning the Customer Service Game: Lessons From Wall Street and The Black Jack Table
มุมมอง 503 หลายเดือนก่อน
Winning the Customer Service Game: Lessons From Wall Street and The Black Jack Table
How AI is Shaping the Future of Customer Interactions
มุมมอง 1723 หลายเดือนก่อน
How AI is Shaping the Future of Customer Interactions
Sales Mistakes That Harm Customer Experience and How to Fix Them
มุมมอง 833 หลายเดือนก่อน
Sales Mistakes That Harm Customer Experience and How to Fix Them
Breaking Company Silos: The Secret to Customer Experience Excellence
มุมมอง 1083 หลายเดือนก่อน
Breaking Company Silos: The Secret to Customer Experience Excellence
The Intersection of Brilliance and Resilience in Customer Service Excellence
มุมมอง 674 หลายเดือนก่อน
The Intersection of Brilliance and Resilience in Customer Service Excellence
Disney's Proven Insider Tips to Elevate Your Customer Service
มุมมอง 1854 หลายเดือนก่อน
Disney's Proven Insider Tips to Elevate Your Customer Service
Strengthening Customer Relationships: The Power of Tangible Rewards
มุมมอง 414 หลายเดือนก่อน
Strengthening Customer Relationships: The Power of Tangible Rewards
Curing the Healthcare Crisis: A Prescription for Better Patient Experiences
มุมมอง 554 หลายเดือนก่อน
Curing the Healthcare Crisis: A Prescription for Better Patient Experiences
Getting customers to LOVE you is easy. Keeping them in love is the challenge! 💔 #shorts
มุมมอง 945 หลายเดือนก่อน
Getting customers to LOVE you is easy. Keeping them in love is the challenge! 💔 #shorts
Customer Experience Winning Plays: Lessons from Mercedes Benz Stadium
มุมมอง 905 หลายเดือนก่อน
Customer Experience Winning Plays: Lessons from Mercedes Benz Stadium
The Ripple Effect: How Employee Treatment Impacts Customer Loyalty & Referrals | Stacy Sherman
มุมมอง 335 หลายเดือนก่อน
The Ripple Effect: How Employee Treatment Impacts Customer Loyalty & Referrals | Stacy Sherman
Customer Service is about perception! Insights from LinkedIn CX Leader #shorts
มุมมอง 896 หลายเดือนก่อน
Customer Service is about perception! Insights from LinkedIn CX Leader #shorts
Customer Experience Strategies Transforming Culture A Right Way
มุมมอง 716 หลายเดือนก่อน
Customer Experience Strategies Transforming Culture A Right Way
doing cx right podcast with stacy sherman and seth godin.mp4
มุมมอง 1386 หลายเดือนก่อน
doing cx right podcast with stacy sherman and seth godin.mp4
Seth Godin on AI, CX, and the Future of Customer Service Video
มุมมอง 3196 หลายเดือนก่อน
Seth Godin on AI, CX, and the Future of Customer Service Video
Improving Customer Service and Retention The DARMA™ method | Stacy Sherman and Dave Seaton
มุมมอง 576 หลายเดือนก่อน
Improving Customer Service and Retention The DARMA™ method | Stacy Sherman and Dave Seaton
Affordable Customer Service Strategies: Classroom to Startup Business | Stacy Sherman
มุมมอง 1346 หลายเดือนก่อน
Affordable Customer Service Strategies: Classroom to Startup Business | Stacy Sherman
Customer Loyalty: From Impressed to Obsessed For ROI Growth | Stacy Sherman & Jon Picoult
มุมมอง 507 หลายเดือนก่อน
Customer Loyalty: From Impressed to Obsessed For ROI Growth | Stacy Sherman & Jon Picoult
Increase Customer Loyalty by Doing Agent Experience Right | Stacy Sherman
มุมมอง 737 หลายเดือนก่อน
Increase Customer Loyalty by Doing Agent Experience Right | Stacy Sherman
Generative AI Insight: Navigating the Future of Customer Service Experiences | Stacy Sherman
มุมมอง 737 หลายเดือนก่อน
Generative AI Insight: Navigating the Future of Customer Service Experiences | Stacy Sherman
Customer Service Fatigue: How To Prevent and Stop It | Stacy Sherman
มุมมอง 497 หลายเดือนก่อน
Customer Service Fatigue: How To Prevent and Stop It | Stacy Sherman
Cultural Intelligence Improving customer service and relationships Video
มุมมอง 567 หลายเดือนก่อน
Cultural Intelligence Improving customer service and relationships Video
What is CX
Thank❤❤❤
Thanks. Mama. Stacy
Thank. Deia. Bathe
Good. Hidi
The western school system is f*cked beyond recognition
Such valuable insights on customer experience! 🎧
Learn more about this episode bit.ly/DXR_MattDixon and ways to differentiate your brand by Doing Customer and Employee Experience Right at: DoingCXRight.com. I look forward to hearing your views and questions to advance your business and leadership skills.
Are you making it easy for employees to deliver great customer experience and service? Listen to the full episode on DoingCXRight TH-cam, or your favorite podcast channel. Details at DoingCXRight.com/podcasts. Look forward to hearing your views.