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to be honest I feel like you should have gone over the speech aspects of this app because what's the point if you are having good structure but the agent sounds so robotic? I think the focus is skewed in an unbalanced way between speech and structure

Very interesting, thank you!

Love it man!

Hey Ibrahim, great video. I got a question for you. I am getting into the Voice AI scene now, which software do you recommend I learn? I feel like it makes sense to focus on learning one and becoming proficient in it. What is your opinion on this? thanks

I can't believe bro you are so amazing can I have your contact to talk to you to take all the knowledge amazing what you do mashallah brother

How can we chose Arabic bro I can’t find it in vapi can you direct me to that !

Assalam-o-alaikum brother could you please tell me where to put json template in bland ai i have json template of bland ai json formate

Thank you for this one, very precise tutorial. I just want to ask though, what if there are a bunch of leads that we want to call, how can we call them one at a time?

great video! found you from the interview with Shaz. I am looking getting into Voice AI as well. From what I've researched, appointment booking seems to be the easiest entry point into getting started and getting those first clients so I might start there. If you have any suggestions or input on a better place to start, please let me know! I have a a lot of questions and would love to pick your brain with these questions. I hope you will have the time some time to respond. I understand you are busy so no worries. 1 - Are you on the pay as you go plan or the enterprise plan? 2 - Do you use the same 1 retell account for all your clients? 3 - Do you use different AI Voice softwares for different clients? I saw you use vapi as well. Would I be better off just learning vapi from the start instead of using retell? I believe Vapi is capable of doing the same thing here and much more. I imagine it would be better to master 1 software, but would love to get your thoughts. 3 - Aside from an initial set up fee, I assume all clients are on a monthly retainer? Would be amazing to see how to get new clients and what the process looks like onboarding them. Is there a template of requirements you have that can be used for any new client? I wouldn't know how/where to start if someone approached me to help them set up Voice AI. 4 - One thing that worries me about Voice AI is what happens if the AI misunderstood the person giving their email or phone #. Let's assume the caller has a heavy accent. How can the AI be sure it got all the details correctly? I know it repeats it back but lets say it wrote down "ibraheem" instead of "ibrahim". Then you will never receive the email. I hope that concern makes sense. Thanks again for this amazing video. Will be watching all your other videos as well to learn as much as I can.

Great! Is there any integration (make) use in this video?

Hey, thanks man for this video. Have you figured out how to create inbound transient agent with twilio depending on the phone number and not a vapi account wide response

Great video. Really helped to clear up a lot of questions I had by showing the use cases prompt. Just subscribed!

Hi Ibrahim, your videos are amazing! Please make a video for the inbound call webhook section!

Have you noticed any latency differences between multi-prompt and single prompt agents? I know multi-prompt agents are slower, but how much slower I wonder...

Amazing work, really elaborate and informative. I've written a 10,000 word single prompt just to realize I'm over the limit. Even though you can achieve the same logic tree with a single prompt, the prompt limit alone will mess you up so this is a great video that lays out the foundations. Good work.

excellent video thank you, obviously you would capture name and phone number of the booking party... and some restaurants actually want a small pre payment (credit card) as a show of commitment. I suspect that these variables could be done although I didn't see a payment node. Again, thank you

Excelent video!! So much value and quality, thanks!

This is super useful - thanks!

Thank you! I've been doing pretty much the same but my prompting was off. Would love to see a tutorial on doing outbound calls with Retell...

I having issues pulling my i.d number from vapi so ican pull the json data to add into http , is there a different way of doing this ?

Very cool video. Calmly explained and also a simple solution described. Perfect. Can you imagine doing a video about RetellAI and AWS? You mentioned that this would be more for coders, but I'm very interested in this.

This was super useful - automation started working perfectly first try

Thanks, Great vid

Hey @theibrahimmunir , I'm a small local business owner, so checking availablity and booking is okay. But as you know I need to know the callers Name, Phone Number, Email and Address. So How can I get all these data to me to reachout that caller who booked appointment. So please solve this problem make next tutorial video on this topic.

Lets goooo, he's back

Does this call all the leads immediately? Like if there's 100 leads, it would just call them all at the same time? What about the limit Vapi imposes for concurrent calls? How does this work? Would vapi itself queue the calls, until the next spot is available?

Very good video, thank you very much.

Do you teach?

Can I connect it to stripe to accept payments

Can you add several links to different workflows in n8n and Make? Thanks so much for your videos, they help so much!

What software are you using to record the videos? I don’t think it’s loom or is it?

thank you , very much... i have question. well i need help with : Error: 400 Bad Request {"message":"Bad control character in string literal in JSON at position 78 (line 4 column 30)","error":"Bad Request","statusCode":400} in the http model the last module

Thanks ❤

I receive the call but my Vapi agent automatically ends the call as soon as I pick it up :(

SO HOW DO YOU LISTEN TO THE RECORDING? THE LINK DOES NOT WORK...

I followed all the steps but while making HTTP request i am getting DataError Error: 400 Bad Request {"message":"Expected property name or '}' in JSON at position 172 (line 8 column 17)","error":"Bad Request","statusCode":400} If i called it without passing Assistant , it woks fine { "customer": { "number": "+{{3.`3`}}", "extension": "", "name": "{{3.`1`}}{{3.`2`}}" }, "phoneNumberId": "f389e6ab-3e31-48f1-bda0-94effecdcd8e", "assistant": {{{7.json}}}, "name": "OutboundCall" } This is my assistant: "{ "transcriber": { "provider": "deepgram", "model": "nova-2", "language": "en-GB" }, "model": { "provider": "openai", "model": "gpt-4o", "messages": [ { "role": "system", "content": "**Role:** You are daisy, a friendly and helpful assistant working for example insurance company. **Task:** You call customers from your company's CRM to promote the new product by telling the customers about the advantages of new product. **Conversation** You: We’re excited to share some exclusive information about our latest product offerings. We value you as a customer and want to ensure you have access to the best products and services.” Customer: “Okay.” You: “ We’re offering a special insurance plan that comes with enhanced features and great benefits. This plan offers comprehensive coverage and more discounts on premiums.”" } ], "maxTokens": 250, "temperature": 0.3 }, "voice": { "provider": "azure", "voiceId": "emma", "speed": 1 }, "firstMessageMode": "assistant-speaks-first", "hipaaEnabled": false, "name": "ExampleInsurance", "firstMessage": "Hello, this is daisy from Example Insurance. Am i speaking to [firstName]", "endCallMessage": "GoodBye" }"

Nice video. What if the caller does not pick up. Does it go and call them again at a later time ?

Lovely video❤... Please how do I build an assistant that receives inbound calls only during business hours. I will rely appreciate your response on this🙌

Great stuff Ibrahim. Thanks! Do you do freelance work? Building Ai call center for large franchise.

Thanks @Ibrahim Munir, such an easy and clear video. I was implementing the use of tools to check for available slots on google calendar and to book appointments on the calendar. When the Assistant is talking and gets to a point is says ### and continues with the prompt and ####. Please what could be the problem?

Salma Ibrahim, is there a VAPI solution in Open source ?

Great video, Ibrahim. Can you explain why you created the 'base' assistant (as you called it) first/separately, instead of creating the assistant from the 'create call' POST request? Do they accomplish different things? Thanks!

I think you can do something similar using variables though it isn't quite the same thing.

Hey hello! May i know where we can find webhook URL...Means that Webhook. Tools...Calendar Application

how much is a one on one session bro where you can help me set all this up?

First vid that is so clear great job bro

Nice video Ibrahim, bit of an unrelated question but how did you get the square box for your face? Very useful for presenting imo

I like your style of explaining, please continue making explicative videos ❤

How many files can I add to the knowledge base without hallucinating?! Have you tried I have over 200 files to add and I’m thinking how to distribute them between the squad based on the importance

That was the best one I saw! Thank you, Ibrahim! I was wondering what would be the flow if I have a form that has drowdown menu in some filed and want the customer to fill it over the call?