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@Graps19 hey there, thank you for watching and commenting! I've spoken with Breville about the felt washer, and they told me it is not a required part. We've operated our grinder for over 3 years without it, and it hasn't affected the machine. According to Breville, it is mostly in place for shipping purposes. We purchased the Breville Smart Pro grinder a couple of years ago, and it didn't even have the felt washer from the factory. If having the felt washer in place makes you more comfortable, then absolutely keep using it. If you've not already subscribed to our channel, please do so. It really helps us out! Merry Christmas to you and yours!🎄🎅 Cheers, Rick 😎 👍 ☕️

@GroundsForDivorceCoffee Hi, My local agent (Durban South Africa) keeps the felt washer in stock. Easy for me to get and cheap. I like that it keeps the internals clean.

@BenMiner3220 youre most welcome Ben, thank you for watching and commenting! If you've not already subscribed to our channel, please do so! It'd really help us out! Merry Christmas 🎅 🎄 Cheer, Rick 😎 👍 ☕️

@andrewpagan Hi Andrew, thank you so much - you made my day! I'm glad you found the video helpful! I have a quicker version on our TH-cam Shorts called "Update". Once you've done the first big clean, you can do the steps in the shorter version. If you've not already subscribed to our channel, please do so. It really helps us out! Merry Christmas and hope you have a great weekend! Cheers, Rick 😎 👍 ☕️

@@AO-LetsGo- let me know how it goes! It should fix the issue for you. If you've not already subscribed to our channel, please do so. It really helps us out! Cheers, Rick 😎 👍 ☕️

@JoshG-pj3jo hi Josh...you don't need the felt washer. Ive spoken with the repair guy from Breville and he said it's primarily there for shipping purposes. Ive used my grinder for about 3 years now without it and have had no negative consequences. In fact, we also have a Breville Smart Pro grinder, which has same design, and it didn't have the felt washer from the factory. No need to wait, enjoy your coffee! If you've not already subscribed to our channel, please do so, it really helps us out! Cheers, Rick 😎 👍 ☕️

@@DisneyOrtega I'm glad it helped! If you've not already subscribed to our channel, please do so. It really helps us out! Cheers, Rick 😎 👍 ☕️

@fw0756 my pleasure! There is a simplified cleaning video in our TH-cam Shorts section called "Update", you will probably like it! If you've not already subscribed to our channel, please do so, it really helps us out! Cheers, Rick 😎 👍 ☕️

Hi there, thank you for watching and commenting, I really appreciate it! Yes, there is an easy fix. Dial your grind setting all the way to the most coarse setting. There is likely some small chunks of beans creating pressure between the top and bottom burr, which is preventing you from turning the top burr. Let me know how it works out. If you're not already subscribed to our channel, please do so - it really helps us out! Cheers, Rick 🙂👍☕

@@GroundsForDivorceCoffee Wow! Thank you for your quick response. Our machine goes to 16. I've tried that with no success. I took over from my partner who had removed the centre nut and I replaced it and set to 1 then moved to 16. I got a fine wooden skewer and worked around the rim and lifted a little bit of coffee ground residue but still no progress. I have tried small movements back and forth but no success. I could try brute force but I'm reluctant. I can't see how to add an image

@@GroundsForDivorceCoffee Good news I worked away scraping ail I could with my small wooden skewer from around the rim of the upper burr component and eventually it let go and released, thanks for the help and encouragement. I'll do the rest tomorrow

@bruzzer11 that is awesome, thank you! It really is rewarding to hear that people have found the video helpful. I made a condensed cleaning version called "Update" which you'll find in our TH-cam Shorts videos. You may find it interesting and more condensed. If you do routine cleanings, this is the video you'll watch most. If you've not already subscribed to our channel, please do so, it really helps us out! Thanks again! Rick 😎 👍 ☕️

Thank you so much, I am glad it was useful for you! There is a condensed version in our TH-cam Shorts videos called "Update". It is a simplified cleaning for after you've done a major clean. If you're not already subscribed to our channel, please do so - we need your help to grow the channel! Cheers, Rick :)

Hi Chris...all of the Breville & Sage integrated grinders should be pretty much identical in their mechanisms. As such, the bottom burr should be removable after you remove the nut/washers from the top part of it. Note, the thread on the shaft is reversed. When you go to remove it, you actually need to turn the nut clockwise. Righty tighty, lefty loosey does not apply in this instance lol. Hope this helps, let me know. If you've not already subscribed to the channel, please do so - it really helps us out! Cheers, Rick

How strange. Yeah I got the nut removed, and the two washers, but it feels like the whole bottom burr plus the fan are all stuck on. Maybe I’m not pulling hard enough

@dashbmw agreed, that is a valid point to note. We've been fortunate, even with heavy use for about 9 years, the burrs are still in sharp condition. It's always worth inspection, though, as something hard, like a pebble, may have gotten past the sorter at the coffee plant and into the bag of beans. Thank you for watching and commenting, we appreciate it! If you've not already subscribed to our channel, please do so, it really helps us out! Cheers, Rick 😎 👍 ☕️

@dashbmw thank you, glad you liked it. Yes, drying is essential. You could use compressed air or even a hair dryer to make sure it is all fully dried. 😎👍☕️

@bluxen16 hi there...try to loosen the nut and only tighten finger tight. It does not need to be torqued on. Cleaning with water as I did won't harm the burrs, but make sure they're dry before re-installing. There is nothing requiring oiling, and it will only clog things up. Take it all apart, put back together, but don't over tighten the nut. Let me know how that works for you. If you've not already subscribed to our channel, please do so. It really helps us out! Cheers, Rick 😎 👍 ☕️

@@GroundsForDivorceCoffee ​ I was waiting for your quick response but TH-cam didn't notify me. so, in the end I did what you mentioned, I screwed the nut with my hands, I put everything dry and clean, and it still has that loud sound. I'm already used to it, but I do miss the normal sound of the machine. thanks for answering

@carlomariamosco Hi Carlo, thank you for watching and commenting, I really appreciate it! I have a simplified cleaning video in our Shorts section called "Update". Once you do the deep cleaning, you can get away with doing the simple version. If you've not already subscribed to our channel, please do so, it really helps us out! Have a great day! Cheers, Rick 😎 👍 ☕️

@@GroundsForDivorceCoffee Done! Thanks

@thomasgentil4907 Hi Thomas, thank you for watching and commenting. Two important things to remember: 1) Clean the grinder whenever you change roasts or brands to ensure proper flavor. 2) At a minimum, clean the grinder out at least every couple of weeks. Oils from the coffee beans will go rancid and will negatively alter the flavor of your coffee. Once you've done a deep clean like the one in this video, you can get away with a condensed version. Check out our TH-cam Shorts section for a 1 minute video showing a simplified cleaning that I think you'll like. I hope this helps, and I would appreciate it if you'd please subscribe to our channel if you're not already. It really helps us out! Cheers, Rick 😎 👍 ☕️

@scottcassidy8471 hi Scott, thank you for watching and commenting! I'm glad to hear it helped. If you've not already subscribed to our channel, please do so. It really helps us out! Cheers, Rick 😎 👍 ☕️

@jackbonnette4289 thank you for watching and commenting, Jack! You can disregard the felt washer, it is not important for the grinder operation. I was told by Breville Parts guy that it is mostly used for shipping. We've used our grinder for about 3 years now without it and have had zero issues. If you've not already subscribed to our channel, please do so...it really helps us out! Cheers, Rick 😎 👍 ☕️

@seungchullee7729 thank you very much for watching and commenting, I really appreciate it! There is a shorter method for the grinder cleaning that I posted in our TH-cam Shorts called "Update". You'll likely find it very helpful. If you've not already subscribed to our channel, please do so, it really helps us out! Cheers, Rick 😎 👍 ☕️

@snowseagull175 thank you so much for your kind word, I really appreciate it! If you've not already subscribed to our channel, please do so. It really helps us out! Cheers, Rick 😎 👍 ☕️

@StevenWillis-g4v hi Steven, thank you for watching and commenting, I'm glad you found the video helpful. In our video shorts section is a 1 minute updated version that simplifies the process. If you've not already subscribed to our channel, please do so, it really helps us out! Cheers, Rick 😎 👍 ☕️

Hi Keith, have you cleaned the grinder thoroughly? There may be small pieces of beans that is affecting the switch that recognizes the hopper is in place. Try using either a small brush to clean it out or if possible, use a vacuum to extract any difficult to reach pieces. Give the hopper a good brushing as well, not just inside the grinder. Let me know if this corrects the issue. Cheers, Rick 🙂👍☕

Hi Stephanie, no worries - it is an easy fix. Sometimes small pieces of coffee bean remain stuck between the top & bottom burrs. This causes pressure that makes removal of the top burr difficult. All you need to do is dial back the grind setting to the most coarse setting. This widens the space between the burrs and releases the pressure. You will then be able to easily remove the top burr. If you have any issues with it, feel free to let me know. Thank you for watching and commenting. I would really appreciate you subscribing to our channel, it really helps us out! Cheers, Rick 😀👍☕

@@GroundsForDivorceCoffeeThank you so much for your reply and helpful tips! :) I’m really glad it worked out. At first, I thought something inside the grinder was broken and that I’d need to take it in for repairs. Now, I’m happily sipping my coffee while replying to your message. Keep up the great work!

@lauriemoomjian4999 hey Laurie, thank you for watching and commenting! I'm glad you found the video helpful. 😊 You can discard the felt washer, it is not essential to the grinders operation. If you've not already subscribed to our channel, please do so, it really helps us out! Cheers, Rick 😎 👍 ☕️

@StephanieFazioLealouCooks Hi Stephanie, I'm glad you found the video helpful. Don't worry about replacing the felt washer. It is not an essential component for operating the grinder. I've used our grinder for over 3 years without the felt ring with no complications. I was told by Breville Parts dept that it is primarily in place for shipping protection and is not required to operate the grinder. In fact, we also have a Breville Smart Pro grinder (pretty much identical components), and it did not even have the felt ring from the factory. I hope this helps you out! If you've not already subscribed to our channel, please do so, it really helps us out! Cheers, Rick 😎 👍 ☕️

@@GroundsForDivorceCoffee oh good to know - thanks so much!!

Thank you for your kind words, I really appreciate your review! Sounds like you caught things in time on yours. I highly recommend a thorough cleaning at the minimum of monthly (depending upon use). Check out our video shorts section for a video that says "Update" on it. You will find it to be a more concise clip with some valuable hacks! If you're not already subscribed to our channel, please do so, it really helps me out! Cheers, Rick 😃👍☕

@skalsundram7639 thank you for your kind words, I'm glad you found it helpful! If you've not already subscribed to our channel, please do so, it really helps us out! Cheers, Rick 😎 👍 ☕️

@MichaelWidener-ob5pm hi Michael...thank you for watching and commenting. If you go to our video shorts, you'll find a video called "Update". I show a great little handheld vacuum you can buy off Amazon for about $40 that works awesome! Cheers, Rick 😎 👍 ☕️

@TheEnlightenedRebel glad to hear it was helpful! Thank you for watching and commenting. If you're not already subscribed to our channel, please do so, it really helps us out! Cheers, Rick 😎👍☕️

Hi Olivia! LOL, no worries about the felt washer, even if you lost or damaged it. Breville informed me that the felt washer is really more for preventing damage during shipping and is not an integral component for the grinder. We've used ours for well over 2 years without it and have had zero problems. We also bought the Breville Smart Pro grinder, which is essentially identical, and it did not have the felt ring from the factory. Thank you for watching and commenting. If you're not already subscribed to our channel, please do so, it really helps us out! Have a great weekend! Cheers, Rick 😎 👍 ☕️

​​@@GroundsForDivorceCoffeethanks for the reassurance, Just broke mine and have been searching the internet for any type of info as to how important it is, and if it needs replacing..

Hi Matt...Breville told me that the felt ring is predominantly there for shipping protection. It is not an essential part to the machine. In fact, our Breville Smart Pro grinder we bought last year did not have one either. Our Barista Express has been used without the felt ring for over 2 years with no issue. I have not heard of the felt ring affecting the fineness of grinding. Thank you for watching and commenting. If you've not already subscribed to our channel, please do so, it really helps us out! Cheers, Rick 😎 👍 ☕️

@GroundsForDivorceCoffee I never mentioned anything about the felt ring. I was referring about the metal washer.

Hi Diana...thank you for watching and commenting. The felt ring goes in before you put the fan back in place. However, it is not an essential component and is primarily I. Place for shipping/transportation purposes. Ice spoken to Breville about it and that's what I was told. In fact the Rep said don't bother replying it if it is damaged. We've used our grinder (heavily) for 2-3 years without it and have had no problems. Also, the new Breville Smart Pro grinder we purchased last year (identical components) did not come with the felt ring. I hope this helps answer your question. If you've not already subscribed to our channel, please do so, it really helps us out! Cheers, Rick 😎 👍 ☕️

Thank you for watching and commenting! Cleaning the grinder is critical to ensure longer lasting equipment and preventing the old oils from the bean causing the flavour to go off. The oils will eventually go rancid and significantly changes the taste of the coffee. If you're not already subscribed to our channel, please do so - it will really help us out! Have a great weekend! Cheers, Rick ☺👍☕

Correct, as it will disintegrate. However, as mentioned in comments before, you don't require the felt ring. It is for shipping purposes and not a required part. We've used ours for well over w years without it. If you're not already subscribed to our channel, please do so, it really helps us out! Cheers, Rick 😎 👍 ☕️

OMG i got it wet! As soon as I discovered it was felt i pulled it out from under the water. I dried it with a hairdryer😮

Hi Melissa! Thank you for watching and commenting, I'm glad the video and comments helped your situation. If you've not already subscribed to our channel, please do so, it really helps us out! Cheers, Rick 😎 👍 ☕️

Are you referring to a French Press? You can get decent ones made of glass with metal frame around it for a very reasonable price.

Kicking Horse makes some good coffee. We feel that our coffee we make is up to the challenge. If you go to our online store and send us a message with your contact info, I will send you a sample to try! Let me know what roast type you prefer (light, medium, dark). Thank you for watching and commenting! If you've not already subscribed to our channel, please do so, it really helps us out! Cheers, Rick 😎 👍 ☕️

@@GroundsForDivorceCoffee hi. Is it flavoured coffee??

@@GroundsForDivorceCoffee what does tour free sample look like? Is it a little package say for 1 cup or a whole bag?

Hey, that's great it helped you! Don't worry about the felt washer, it is not an important piece. It is really more for stopping damage during shipping. The Breville Parts Rep told me it did not need replacing, as mine disintegrated. We bought the Breville Smart Pro grinder, which mechanically is almost identical to the one on the Barista Express. It did not even have the felt washer from the manufacturing process. If you've not already subscribed to our channel, please do so - it'll really help us out! Thank you, Rick 😎 👍 ☕️

Hi Wayne, Yes, cleaning it regularly makes a big difference in flavour of your coffee. The grinds are organic and the oils in them will go rancid over time. It will taint the flavour of your coffee. Cleaning it out will also extend the life of your grinder. Dont worry about the felt ring, Breville had told me it is really only for shipping purposes and does not require replacing. We have operated ours for over 2 years without it and have not had any issues. I hope this helps you out and if you've not already subscribed to our channel, please do so, it'll really help us out! Cheers, Rick 😎 👍 ☕️

Hi Rob, that is great to hear - thank you! I'm glad the video was helpful for you. If you've not already subscribed to our channel, please do - it'll really help us out! Cheers, Rick 😎 👍 ☕️

Thank you for watching and commenting. I'm not sure why your pressure is acting up, the boiler is a totally different part of the machine. Check out this link and see if it helps www.home-barista.com/espresso-machines/cannot-generate-any-brew-pressure-whatsoever-with-breville-barista-express-bes870xl-t66020.html Try the steps recommended (pull a shot with no coffee. See how it goes. I'm wondering if the silicone gasket around the brew head is leaking pressure. Let me know how it goes, I will try to source further. Please subscribe to our channel if you're not already, it'll help us out too. Thank you. Cheers, Rick 😎 👍 ☕️

YIKES! I'm glad it got all sorted out, these machines are not inexpensive to replace! If you haven't yet subscribed to our channel, please do. We need your support! Have a great weekend! Cheers, Rick 😎 👍 ☕️

Hi there, try using the vacuum method. If that does not work, get a pair of chopsticks and use on opposing sides to pinch the fan and lift. It will come off, just take your time. Let me know how it works out. Cheers, Rick