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Unconditional Learning
India
เข้าร่วมเมื่อ 30 ก.ค. 2008
Greetings to everyone.
This TH-cam channel was made during the lockdown period of Covid Pandemic, to make teaching convenient and learning accessible to all those who are struggling to gain knowledge offline. The videos uploaded on this channel will be for Food and Beverage Service and Services Marketing subjects.
As we all know Food and Beverage Service is one of the core departments in the hotel industry, and it deals with customers daily.
Services marketing videos will help to understand how services and products are treated differently and the overall importance of marketing In the services industry.
I am now adding videos on customer relationship management. I am hoping this channel helps all the learners to gain more knowledge in the said areas.
Your feedback or suggestions are welcome on the uploaded content.
Do comment or mail on phajare@gmail.com.
HAPPY LEARNING.
This TH-cam channel was made during the lockdown period of Covid Pandemic, to make teaching convenient and learning accessible to all those who are struggling to gain knowledge offline. The videos uploaded on this channel will be for Food and Beverage Service and Services Marketing subjects.
As we all know Food and Beverage Service is one of the core departments in the hotel industry, and it deals with customers daily.
Services marketing videos will help to understand how services and products are treated differently and the overall importance of marketing In the services industry.
I am now adding videos on customer relationship management. I am hoping this channel helps all the learners to gain more knowledge in the said areas.
Your feedback or suggestions are welcome on the uploaded content.
Do comment or mail on phajare@gmail.com.
HAPPY LEARNING.
Introduction to Customer Relationship Management
Learn the importance of CRM in the world of Marketing.
มุมมอง: 36
วีดีโอ
Happy 2022 year.
มุมมอง 452 ปีที่แล้ว
Unconditional Learning is wishing you all a very Happy New Year. May this 2022 year brings you loads of sucess and life that you all want.
Relationship Strategies used in Customer Relationship Management
มุมมอง 2833 ปีที่แล้ว
Learn about various strategies to connect with customers to build long term relationship.
Introduction to Customer Loyalty
มุมมอง 1043 ปีที่แล้ว
The time to get introduced to customer loyalty is now. Let's watch this video to understand more about customer loyalty.
Introduction to Customer Relationship Management
มุมมอง 2473 ปีที่แล้ว
Lets learn what CRM means in this video.
Full English breakfast
มุมมอง 6K3 ปีที่แล้ว
Learn what English breakfast is with the menu and the cover set up.
Guidelines of Handling Customer Complaints
มุมมอง 2603 ปีที่แล้ว
Customer complaints are to be treated very carefully, as they give an opportunity to improve the services. The video talks about 10 guidelines to be kept in mind when handling complaints. Quiz- forms.gle/aUQ7QfAZPqXEmQba6
Introduction to Service Recovery
มุมมอง 2.6K3 ปีที่แล้ว
Service recovery posts the failure of the service matters a lot in any firm. This video will highlight, understanding Components of an effective service recovery system. Quiz- forms.gle/tQ125rzBf5fU8K4N9
Philip Kotler Seven Views of How Marketing & Businesses are Evolving .#shorts
มุมมอง 413 ปีที่แล้ว
When you think Marketing, you think only and only Dr Philip Kotler. It was indeed a pleasure listening to the marketing guru. The event was organised by AMC ,Bangalore.
Introduction to Service Quality Gap Model
มุมมอง 4953 ปีที่แล้ว
The gap model in services marketing plays a very important role. Learn 7 gap model and 5 gap models in this video. Quiz- forms.gle/fwjThjSvsG5Nucwh7
Service Gap Model - How to close the gaps?
มุมมอง 1.6K3 ปีที่แล้ว
Learn about the 5 Gap model and the prescriptions to close the same Do watch Gap Model 1 to understand the basics of the same. Quiz- forms.gle/9jQubBoJRntJpEWM9
Importance of Customer Feedback
มุมมอง 2513 ปีที่แล้ว
As a firm, it's important to take feedback from your customers to make sure, a continuous improvement is happening. Quiz- forms.gle/LQf8KTtCKbfv4eJz8
Service Profit Chain
มุมมอง 2.8K3 ปีที่แล้ว
This video will highlight the importance of the service profit chain. forms.gle/xFbL7p4EN7EbKz2c6
Demand and Capacity Management
มุมมอง 2.4K3 ปีที่แล้ว
In services marketing , managing demand and capacity is very important. Lets learn the various forms and conditions of the same. forms.gle/Wqd4jXyJ4R9gmrLJ8
Service Quality Dimensions
มุมมอง 8943 ปีที่แล้ว
Service quality plays an important role when delivering services to customers. Learn about service quality and the 5 dimensions of service quality.
The Hotel & Restaurant Approval & Classification Committee - Guidelines for F & B service department
มุมมอง 4053 ปีที่แล้ว
The Hotel & Restaurant Approval & Classification Committee - Guidelines for F & B service department
Introduction to Direct Marketing and various tools of Direct Marketing
มุมมอง 2.4K3 ปีที่แล้ว
Introduction to Direct Marketing and various tools of Direct Marketing
Welcoming the Guest in F & B outlet and Water Service
มุมมอง 4683 ปีที่แล้ว
Welcoming the Guest in F & B outlet and Water Service
A'la Carte Set up used in various Food & Beverage Outlets.
มุมมอง 8773 ปีที่แล้ว
A'la Carte Set up used in various Food & Beverage Outlets.
Can u explain me in Urdu
poor explanation.
How much do you pay
maam do you have notes?
Nicely done and explained with ease
Quite informative, thank you.
Very helpful i have semester exam tomorrow.
All the best .
Nice...
Hello , thanks for the details . Could you point me to a video/thread where the model is applied to a real life scenario and the knowhow of the process is practically death with?
Looking for a permanent and secure or reliable herbal cure to permanently remove the HPV totally from the body and getting a better life back out from all kind of sexually transmitted disease, Then i advice you to visit Dr Ben Uda on TH-cam channel and i promise your life will change for good.
Maam please give the download link for the slide ...
how buffet is cost in 5 star hotel please explain....also what are legal licenses need in 5 star to carry out inside or outside premises of the hotel
Sure. Wil make a video soon
Very very helpful video
Thank you
What is the application name? How to make this type of video?
It's a ppt presentation recorded
Plz give the answer mam..
All are
@@UnconditionalLearning there is slight confusion with social media marketing being a mode of direct marketing.. thanks for replying mam..😊
Which of the following is not a mode of direct marketing? A-Kiosk Marketing. B- Social media marketing. C- Catalogues. D-Telemarketing.
None
Very insightful and very helpful indeed.
Thank you
The process of preparing, presenting, and providing food and beverages to consumers can be broadly defined as food and beverage services. The customer comes to the location to use the food service. To entice consumers to use the F&B service, the premises are kept well-equipped and completed.
Customer service is important in every business for a business to succeed they need to provide good service to customers to buy goods and services if customers are not satisfied the business cannot sell its goods , or services, therefore no profit will make the company may lose business. Customer satisfaction varies depending on the situation and product or service. A customer may be satisfied with a product or service, an experience, a purchasing decision, a salesperson, store, service provider, or a feature or any of them.
Restaurants and food-service businesses take a large team to run successfully. From the newest host all the way to the owner, every member of the staff has to work together to provide great food and a good guest experience, without letting costs spiral out of control. That’s why experienced management is so important. Training and supervising a staff that ranges from teenagers to seasoned professionals takes great communication and skillful delegation.
Customer satisfaction is one of the most important indicators of consumer purchase intentions and loyalty. High-standard customer service can win your clients' hearts and make you recognizable within your target group.
Customer satisfaction plays a vital role within almost any business. ... Not only is it a leading indicator used to measure customer loyalty and retention, it enables businesses to identify unhappy customers, reduce customer losses and negative word of mouth whilst increasing revenue.
Customer satisfaction is one of the most important indicators of consumer purchase intentions and loyalty. High-standard customer service can win your clients' hearts and make you recognizable within your target group.
True that
Right
Maam can i get this ppt plz
Thank you for your comment
Its excellent teaching,💯💯💯
Glad you think so!
I'm a kitchen Steward in the United States
All the best.
Thank u so much mam mere liye ye video bht helpfull rhi bcz online classes mai hme mam ne jo smjhaua vo mujhe bilkul smjh ni aya bt apne smjhaya mujhe vo bht achay se smjh aya and easy language mai tha sb thank u so much for this video
Thank you for your feedback. Happy you liked and understood the video.
Thank you so much ma'am you don't know what this means to me THANK YOU ❣️
I'm so glad!
Very good to speak to learn to student will do accptecd knowledge
Thank you so much.
thanks so much that will be great knowledge ..it that so filling in class room ....
Glad it was helpful!
Good information
Thanks. Glad you liked it..
Nice video
Thanks
Thnq very much ❤️
Most welcome 😊
very detailed and informative video ma'am.
Thank you so much 🙂
May you teach me how to teach communicating in english for hospitality department?
Sorry I am not the right person.
@@UnconditionalLearning thanks.But I do appreciate for your lesson that you teach on youtube.
Very important... thanks
Thank you
Thank you
Can I know about the components of food and beverage?
Do you mean the type of outlets ?
Thanks for the video
Our pleasure!
@@UnconditionalLearning I scored 10/10 I'm a kitchen steward in in a 5 star hotel in California.
Thanks for your Channel 👍
Welcome 👍
Please continue all chapters of f&b service
Thank you .will definitely do so.let me know a topic which you would like on priority
Can u uplode 1st chapter of front office???
@@kishanshandilya8080 This channel is specifically for FNB and services marketing .
Thnq mam
You are welcome.
Interesting video #HOTELIER
Thank you.
Thanks for sharing -Stewarding here greetings from Dubai👍
Thanks for visiting
Thank you ma’am for this great video
0️⃣
Mam ppt send sar sakhte hai plzz
Urgent hai plzz
Thank you for the feedback.
Your video helped me a lot
Happy to know
nice video
thanks
Nice information ma'am
Thanks for your feedback samarjeet
Good information
Thanks
Valuable information...