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TechPulse Professional Services
United States
เข้าร่วมเมื่อ 15 ส.ค. 2017
Welcome to the TechPulse Professional Services channel, your trusted hub for insights and expertise in the realm of Master MSP services.
We are devoted to elevating the MSP-to-MSP experience, offering in-depth explorations into the intricacies of Halo PSA implementation, seamless automation, and smart scripting solutions. Whether you're looking to sharpen your procurement strategies or delve into the nuances of software development, we've got you covered.
Our seasoned experts are here to guide you through a rich library of content that aligns with the pulse of the industry, helping you forge ahead with confidence and innovation in your IT managed services ventures.
Join us as we unravel the best practices, tips, and techniques to help you streamline operations and achieve unparalleled success in the ever-evolving technological landscape.
We are devoted to elevating the MSP-to-MSP experience, offering in-depth explorations into the intricacies of Halo PSA implementation, seamless automation, and smart scripting solutions. Whether you're looking to sharpen your procurement strategies or delve into the nuances of software development, we've got you covered.
Our seasoned experts are here to guide you through a rich library of content that aligns with the pulse of the industry, helping you forge ahead with confidence and innovation in your IT managed services ventures.
Join us as we unravel the best practices, tips, and techniques to help you streamline operations and achieve unparalleled success in the ever-evolving technological landscape.
TechPulse MSP Insights #4: Optimizing Project Management for MSPs (ft Rob Hird & Louis Bagdonas)
In this episode of the TechPulse podcast, Tyler Miller, CEO of TechPulse, is joined by industry experts Christopher Scaminaci, VP of Engineering at TechPulse, Rob Hird, Senior Executive Coach at Pax8 Academy, and Louis Bagdonas, Senior Program Manager at Moovila. The panel dives deep into the intricacies of project management for Managed Service Providers (MSPs), discussing key strategies, common pitfalls, and the role of tools like HaloPSA and Moovila in optimizing project workflows. Whether you're new to project management or looking to refine your approach, this episode offers valuable insights into creating repeatable processes, managing resources effectively, and ensuring profitability. Don't miss this essential guide to mastering project management in the MSP space!
Topics Covered:
Core principles of project management for MSPs
Integration of HaloPSA with Moovila
Best practices for resource allocation
Project documentation and its impact on outcomes
Balancing fixed fee and time-and-materials projects
The role of automation in project management
Human-augmented automation vs. full automation
Future prospects of AI in project management
Watch now to level up your project management game and ensure your MSP's success!
🔔 Don't forget to subscribe for more insights and tips on MSP best practices!
Topics Covered:
Core principles of project management for MSPs
Integration of HaloPSA with Moovila
Best practices for resource allocation
Project documentation and its impact on outcomes
Balancing fixed fee and time-and-materials projects
The role of automation in project management
Human-augmented automation vs. full automation
Future prospects of AI in project management
Watch now to level up your project management game and ensure your MSP's success!
🔔 Don't forget to subscribe for more insights and tips on MSP best practices!
มุมมอง: 245
วีดีโอ
TechPulse MSP Insights #3: Expert Round Table with Top HaloPSA Integrators
มุมมอง 6136 หลายเดือนก่อน
🔵 Welcome to a powerhouse round table featuring the world’s foremost experts in HaloPSA integration and implementation. Dive deep into the Halo PSA ecosystem with Robbie Emerson and Connor Fagan from Renada, Chris Timm of Sondela Consulting, Christopher 'Ceej the MSP Automator' Scaminaci and Tyler Miller from TechPulse Pro Services, and Mikey 'Homotechsual' O'Toole, creator of the HaloAPI and N...
From IBM ZOS to MS Graph: Mikey's Tech Time Travel with HaloCRM
มุมมอง 646 หลายเดือนก่อน
In the latest episode of TechPulse MSP Insights, Mikey bridges the seemingly impossible gap from ancient to modern technology with a little help from HaloCRM. Watch as he dives into the digital age, pulling his clients into the future one click at a time!
TechPulse MSP Insights #2: Boosting MSP Quality Assurance and Help Desk Efficiency with Rob Hird
มุมมอง 2007 หลายเดือนก่อน
Welcome to Episode 2 of TechPulse MSP Insights! In this episode, host Tyler Miller delves into enhancing MSP service quality via quality assurance processes and optimizing help desk operations. We are thrilled to have an exceptional guest joining us: Rob Hird, an executive coach at Pax8 Academy Business Coaching. Rob shares his extensive experience, from starting in IT during the Y2K era to fou...
About BillingBot and its Purpose
มุมมอง 517 หลายเดือนก่อน
The creator of BillingBot - Ceej the MSP Automator - talks about the road that led to the release of BillingBot and his background in the industry.
The history of BillingBot and the road so far
มุมมอง 7958 หลายเดือนก่อน
This excerpt from the BillingBot HaloPSA Webinar details the history of the platform from its origin as a Powershell tool to the new SaaS incarnation
BillingBot + HaloPSA Webinar with Morgan Aspinall
มุมมอง 1.7K8 หลายเดือนก่อน
BillingBot HaloPSA Webinar with Morgan Aspinall
TechPulse MSP Insights #1: HaloPSA & The HaloAPI Module with Mikey 'Homotechsual' O'Toole
มุมมอง 430ปีที่แล้ว
TechPulse MSP Insights #1: HaloPSA & The HaloAPI Module with Mikey 'Homotechsual' O'Toole
HaloPSA Automation and Best Practices Webinar
มุมมอง 933ปีที่แล้ว
HaloPSA Automation and Best Practices Webinar
Time is Money: The Ultimate Guide to Exchange Calendars and Resource Booking in HaloPSA
มุมมอง 793ปีที่แล้ว
Time is Money: The Ultimate Guide to Exchange Calendars and Resource Booking in HaloPSA
Digital Air Traffic Control: How to Route Tickets and Load Balance in HaloPSA
มุมมอง 1.3Kปีที่แล้ว
Digital Air Traffic Control: How to Route Tickets and Load Balance in HaloPSA
Triaging in HaloPSA: 12 Minute Sea-Level Compliant Triage
มุมมอง 1.2Kปีที่แล้ว
Triaging in HaloPSA: 12 Minute Sea-Level Compliant Triage
No Errors, No Delays: The Ultimate Guide to Halo PSA Time Tracking
มุมมอง 1.8Kปีที่แล้ว
No Errors, No Delays: The Ultimate Guide to Halo PSA Time Tracking
No Contracts, No Problems: The Ultimate Guide to Halo PSA Labor Billing!
มุมมอง 2.2Kปีที่แล้ว
No Contracts, No Problems: The Ultimate Guide to Halo PSA Labor Billing!
Go on then i will be the first lads
Amazing.. Thank you!
just checking to see with all the changes that Halo has made is this still all valid or have there been changes made to take advantage of updated workflows in halo?
You need to be using a tool like n8n, much better than Halo runbooks.
Great vid alot of good insight! :) Love the openness with the community
Looks great! Just needs some more Integrations for us here in the UK
Great stuff!
Glad I ran into this video. We're getting ready to start with a client who's starting their contract with us 4/1. We are using the contracts/recurring invoices menu for their monthly rate, however we have scheduled on-site time with them. The scheduled on-site time is 4 hours/week, and anything beyond this time needs to be billed at an hourly rate. Could I configure this in the billing plan combinations menu under the client menu with a separate ticket type and charge rate? Just trying to figure out the best way to go about setting this up. Thank you!
Hey there Chris, thanks for the video. Do you recommend that these time sheets be used for payroll, or should a separate dedicate punch clock be deployed for all HR purposes?
I don't think timesheets are a good alternative to a time clock if your business needs one. That may change in the future but as of right now, it isn't the play.
😓 *promo sm*
Following. We're doing Sea-level too. Are you scheduling all tix, or are you allowing Halo to assign, then manually schedule, or hybrid approach? Related issue: we're trying to figure out the best way to do ticket time budget. Pax8 suggests pulling this from data in categories. Of course, we want to sensibly automate as much as possible.
We are not scheduling all tickets - I'm not a fan of this method as it feels very connectwise-y and not really in line with modern standards. I've died on this hill with our coach.
awesome. always wondered how to make halo and exchsnge calendar dance together nicely. thank you
Really appreciate your fact-packed and concise halo vids. Thanks!
Great video, It is Helpful for triaging tickets and helping the workflow as businesses expand.
Great video! Easy to understand and implment
Good job
Thoughts on the video: It was very helpful and really informative, I love how much information you can put into such a short video.
Please stop saying Pax8 insinuating that they are some type of authoritative body.
Pax8 purchased Sea Level which is an entire MSP Operational consulting branch.
Thank you for the helpful video.