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Someone else had the same issue and it was actually their motor controller board being bad. Had to replace it. Here's a video we did a while ago on replacing a drive motor in an X9i: th-cam.com/video/jw6tfjODnGs/w-d-xo.html Should be the same or a very similar process since incline trainers are very similar. In any case we recommend making sure to contact a technician to properly diagnose the issue: www.hydrafitnessexchange.com/technicians Motor controller boards are very costly 😬 Hope you got a warranty on that machine...

Can you give us the name of the machine?

Glad to have saved another life! 😊 Appreciate the comment!

Nice! Great deal man 👍

Sounds like an issue with how your external brake cable may be wrapped around your resistance motor cam. We made a video showing how this is properly assembled: th-cam.com/video/ecJMwxd74f4/w-d-xo.html Let us know if this helps!

You have no idea how many times I have been referred to as that man 😂 Appreciate the comment bro! 😁

In theory you could remove the cam and set it to a different position on the resistance motor that would cause the cable to be pulled more so there is even less resistance. But of course this is in theory, and we would not recommend altering the original setup of the machine unless the machine came not setup right by the previous owner or manufacturer. There are actually numbers on some resistance motors that look like a clock which locate what position the cam is in. If yours has this, that may be helpful with adjusting the position and testing resistance.

No problem!

What are your questions?

United States

When you say "it does not work" what exactly do you mean by that? Does the console clearly show on the screen data or is it flickering or fading? Does the console not function properly when pressing buttons? Does the resistance work on the machine? And when you say you see red and green lights, is that within the console when removing the backing of it or is that the screen itself when you are about to ride?

You may need a new motor. What is the model of your machine?

Glad to be of help!

These are non-foldable machines with hefty weight to them. It is safer to use a four wheeler cart to place underneath and move it around than hand lift.

We made a video on how to properly tighten your walking belt. This video we made might help:th-cam.com/video/njObPUEbdIM/w-d-xo.htmlsi=uTkzEFOce14Vh0fH In any case we recommend contacting a technician to further diagnose the issue. Here is our tech database to find one near you: www.hydrafitnessexchange.com/technicians

Thank You! 😄

No problem! Glad to hear it!

You are going to have to make a custom deck from composite board with a phenolic coating. Unfortunately, we do not have any more info than that to help you find what you are looking for. We are based in the United States.

Nice! How did you fix it?

Thanks for the advice. We already parted it out and the price to fix is just not worth it to be honest.

I spliced the wire back together.

👌

We experienced a similar issue and found that the upright wire harness just wasn't seated properly. Might want to try unplugging and replugging that. Here's a video we made on it:th-cam.com/users/shortscwygLMej5qs If anything, we recommend getting a local tech to see the issue: www.hydrafitnessexchange.com/technicians

If there is a ton of drive belt shavings and the ribbing looks pretty worn (might have splits in it), we recommend replacing it. You will have to adjust the drive belt to be taut if it is loose. Treadmills have a way of adjusting the placement of the drive motor so the drive belt is pretty tight when it is installed. If you need another drive belt, we may have your model on our website. Please check www.hydrafitnessexchange.com/ for your particular model of machine.

Here is also a video we made on installing and uninstalling drive belts: th-cam.com/video/FM1Tdf3O9l8/w-d-xo.html

Appreciate the love, thank you!😁👍

Yes, this is adjusting the tension of the belt or how tight the belt is. To see whether the treadmill belt is too tight, you can slip your hand underneath the belt. If you can reach across the halfway point of the deck or belt with somewhat ease, your belt is too loose. If your hand has a very rough time getting to the halfway point, your belt is too tight. You want to feel some tension as you reach across the deck, your hand almost making it to about the halfway across, but your belt should not be so tight your really struggling. Hope this helps.

Thanks for the info! I had a bit of a play around with it tonight and adjusted both sides. Definitely better than yesterday in terms of tightness, but I think I may tweak again tomorrow as it might be slightly too loose now, as my hand could reach the centre.

Well, it could be your motor controller board not sending signals to your drive motor. In any case we recommend calling a technician to further diagnose your issue: www.hydrafitnessexchange.com/technicians Here is our database to look up one in your area.

Lol Glad our video helped you out😁

No problem! Thanks for the comment 😁

Unless you don't have the space for it.

@@derekb2817Space is a factor for sure. But also another thing to keep in mind is everyone's body is different. Some people may prefer a shorter stride due to their body type. This is why having adjustable stride on an elliptical is 🤌 Great feature to have!

In any case we recommend hiring a technician to be for sure about what the issue is. Here is our tech database to find someone near you:www.hydrafitnessexchange.com/technicians But if it really is the drive motor, just know that motors usually cost around $300 to upwards of almost $1000. That is just the part alone and you would have to add the charges for having a tech come over and install the piece. So, if your machine is a pretty old one, it might be better to just invest in something new or at least a very well kept used piece.

We have tried to do things like this in the past but have come across communication errors due to the version of the firmware in the lower control board. It is best to stick with the console that the model of machine came with unless the manufacturer offers upgrades.

Too much lube can lead to lubricant spilling out on the sides of the tread and getting on the belt which is DANGEROUS to run on. It can also alter running performance. You might want to clean some out with a towel. You can do this by loosening the walking belt that way you can get under it. There are several websites you can search to see how to properly get excess lubricant off of the top of your running belt if some got on top of it.

If it's resistance issue related, then the resistance motor or the external brake cable may be the issue. It could also be the internal brake cable. If you want to see that where we work on an elliptical instead of a bike you can watch our video here: th-cam.com/video/VnzIuItOeRA/w-d-xo.html

Thank you! 😊

No problem! 😁

A lot of the time it's just a battery issue. The battery inside may not have enough juice to power the machine due to it sitting idle too long or just has a lot of years of use. You may need to replace it. Here is a video we did about this on a life fitness elliptical: th-cam.com/video/mAejM-Op7q0/w-d-xo.htmlsi=oUBtL4CftDzyCcCZ

If you can't seem to fix the issue yourself, we recommend calling a local technician to look at the piece. Here is our tech database to find one near you:www.hydrafitnessexchange.com/technicians

It took us some elbow crease to get it off as well. Good amount of force and pulling, but you want to be careful so as to not damage the drum. It is very flimsy. If anything, we recommend hiring a tech to do the job: www.hydrafitnessexchange.com/technicians

Sounds like an electrical connection issue. Console may not be sending a signal to the resistance motor to move. This can be caused by a damaged console, broken wire, or even the resistance motor could be shot. We recommend seeking out a tech to diagnose the issue. Here is out tech database to find a tech near you: www.hydrafitnessexchange.com/technicians

Glad to be of service! 😁

Appreciate the comment! 😁

@@hydrafitnessexchange even though my machine is different, you gave me the confidence to open mine up and figured out my resistance motor was just going haywire and randomly turning by itself. By Thursday hopefully I'll have the part and it fixed and working out again!

@@ambm_4 Wow! Very touching. Super happy you gained confidence from our content. Let us know how it goes with the repair! We would like to know if that indeed solved your issue. Other people may be going through the same weird issue and could benefit from reading this.

We suggest you consider investing in a machine that has an over 300 lb weight capacity as well as a machine with a stronger motor if that is the case. There are better machines out there for the job.

We sell them my friend. I got you! hydrafitnessparts.com/products/life-fitness-equipment-internal-brake-magnet-cable-rex2vyd?keyword=brake%20cable

Let me know if this is the one you need.

There are debates and many recommendations. Regardless, refer to whoever you purchased the rower from and make sure not to place rower in direct sunlight. Also make sure to use purification tablets as recommended by the manufacturer.

Glad you enjoyed the video! Appreciate the comment 😁

We recommend into a dedicated wall outlet on one circuit. Treadmills require a lot of amp draw and you do not want other appliances on the same circuit as your treadmill. This can cause the internal parts of the machine to wear out a lot quicker leading to costly repairs. If you choose to plug anywhere else, please use an arc filter. We provide these through our website if you would like to purchase one: hydrafitnessparts.com/products/golds-gym-proform-nordictrack-epic-weslo-treadmill-wall-arc-filter-arc14?keyword=arc%20filter

We put a link in the description and top corner of the video when I mentioned it. But here is the link: th-cam.com/video/VnzIuItOeRA/w-d-xo.html hope this helps!

It could be that the belt is too tight. Your hand should be able to reach about halfway across the underside of the belt, but no farther than that for proper tightness. Be careful with overtightening because this can actually cause the belt to fold and create more problems for your machine.

@@hydrafitnessexchange Thanks! It seems to have worked -- I had to find the optimum between the belt being too loosse and too tight. Tricky thing to do, though.