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Cavell
United Kingdom
เข้าร่วมเมื่อ 25 เม.ย. 2018
Cavell is a leading research and consulting firm specialising in the telecommunications industry with a particular focus on business communications technologies including UCaaS, collaboration, contact centre and customer engagement software, business messaging, and Microsoft Teams.
Cavell provides insights, analysis, and advisory services to help their clients navigate and succeed in these rapidly evolving sectors.
Cavell’s team combines years of accumulated telecoms industry experience with enterprise and SMB surveys and proven market intelligence to provide a suite of services including market research, commercial and technical due diligence, strategy advisory services and leading industry events.
Cavell provides insights, analysis, and advisory services to help their clients navigate and succeed in these rapidly evolving sectors.
Cavell’s team combines years of accumulated telecoms industry experience with enterprise and SMB surveys and proven market intelligence to provide a suite of services including market research, commercial and technical due diligence, strategy advisory services and leading industry events.
Contact Centres and Collaboration, the Best Revenue Augmentation Option? - Cavell Enable 2024
The integration of collaboration platforms and contact centres is a key factor for delivering exceptional customer experiences in the digital age. However, service providers who want to offer such solutions face various challenges in terms of compatibility, scalability, and security. How can they overcome these obstacles and tap into the growing market of collaborative contact centres?
Thank you to our recording partner, CallCabinet.
They will share their insights and best practices on how to design, implement, and manage contact centre solutions that work seamlessly with collaboration platforms. You will learn how to leverage the benefits of cloud-based, AI-powered, and hardware-enabled services to provide more value to your customers and differentiate yourself from the competition.
Follow us on socials:
Linkedin: uk.linkedin.com/company/cavell-live
Twitter: cavell_live
Thank you to our recording partner, CallCabinet.
They will share their insights and best practices on how to design, implement, and manage contact centre solutions that work seamlessly with collaboration platforms. You will learn how to leverage the benefits of cloud-based, AI-powered, and hardware-enabled services to provide more value to your customers and differentiate yourself from the competition.
Follow us on socials:
Linkedin: uk.linkedin.com/company/cavell-live
Twitter: cavell_live
มุมมอง: 602
วีดีโอ
Collaborative CX Outside of the Formal Contact Centre - Cavell Enable 2024
มุมมอง 352 ชั่วโมงที่ผ่านมา
Not all collaboration users have formal contact centres, especially in smaller businesses, but customer experience provision is still a key strategic initiative for nearly all businesses. How can enterprises without formal contact centres maximise their customer experience provision? This panel explored additional and supplementary solutions that can be integrated with collaboration platforms t...
Streamlining Success: Enhancing Go To Market with Automation (PingCo keynote) - Cavell Enable 2024
มุมมอง 194 ชั่วโมงที่ผ่านมา
Thank you to our recording partner, CallCabinet. Follow us on socials: Linkedin: uk.linkedin.com/company/cavell-live Twitter: cavell_live
Collaboration 3.0: What's Next? - Cavell Enable 2024
มุมมอง 3964 ชั่วโมงที่ผ่านมา
Rapid development of technology is driving the expansion of capabilities within collaboration platforms, but what aspect will be most important in the next few years? Mobility has been a key focus in a number of key geographic markets but will it have universal appeal for a significant proportion of the market? Are there other areas of communications that will be equally important as integrated...
Unifying Value Added Services Through Data Driven Innovation (Akixi keynote) - Cavell Enable 2024
มุมมอง 244 ชั่วโมงที่ผ่านมา
In this session, Mike Wilkinson from Akixi will explored how breaking down the data silos within Value-Added Services (VAS) portfolios can unlock richer customer experiences and drive new revenue streams. He examined the opportunity for service providers to go beyond traditional resell models by deeply integrating real-time call analytics, CRM data, and call recording. This approach can power u...
How to Profit from PSTN Services in Collaboration Platforms - Cavell Enable 2024
มุมมอง 264 ชั่วโมงที่ผ่านมา
Commercial models have shifted from their traditional stasis as more and more providers look to embrace enablement services within collaboration platforms and vendors marketplaces. Is there still margin to be made in this new world? Our panel of experts discussed the margin dilemma faced by telco operators who want to offer PSTN services through collaboration platforms. Thank you to our recordi...
Increase Voice Attachment & Monetise Your Base (Zoom keynote) - Cavell Enable 2024
มุมมอง 267 ชั่วโมงที่ผ่านมา
In light of increasing market challenges for voice-only services and growing technical debt in legacy infrastructures, discover how Zoom can assist Service Providers in accessing new entry points within your customer base, accelerate customer acquisition, and boost ARPU with a proven ROI. Thank you to our recording partner, CallCabinet. Follow us on socials: LinkedIn: uk.linkedin.com/company/ca...
The Margin Dilemma - Cavell Enable 2024
มุมมอง 187 ชั่วโมงที่ผ่านมา
Cavell presented its research examining the different commercial models deployed by operators within telephony markets. Generating margin and revenue within these telephony markets can be challenging. So, Cavell brought together examples from across the industry where providers are using supplementary services to boost their commercials. Thank you to our recording partner, CallCabinet. Follow u...
The Future of Work (Microsoft keynote) - Cavell Enable 2024
มุมมอง 1007 ชั่วโมงที่ผ่านมา
Thank you to our recording partner, CallCabinet. Follow us on socials: Linkedin: uk.linkedin.com/company/cavell-live Twitter: cavell_live
Global Enablement Market Update - Cavell Enable 2024
มุมมอง 477 ชั่วโมงที่ผ่านมา
Collaboration platforms such as Microsoft Teams, Cisco Webex Teams, and Zoom now represent a substantial user base with a growing proportion of users adding external PSTN telephony. Cavell presented its latest insights into these telephony marketplaces and explore the latest developments within the market that will impact provider and operator strategies. Thank you to our recording partner, Cal...
Cavell Enable 2024 Highlights
มุมมอง 6014 วันที่ผ่านมา
Cavell Enable presents the latest challenges, opportunities and strategies within the telephony enablement market. See and hear what our attendees had to say about the event this year. Music from #InAudio: inaudio.org/ Track Name: Upbeat Rock Funk by Infraction. Follow us on socials: LinkedIn: uk.linkedin.com/company/cavell-live Twitter: cavell_live
Podcast: Solving Operator Challenges with PingCo
มุมมอง 31721 วันที่ผ่านมา
Patrick is joined by the team from PingCo to preview their participation at Cavell Enable which takes place in London on 3rd of December. The podcast explores key challenges that operators are facing when they join programs, such as Operator Connect. Patrick and the PingCo team discuss how operators can maximise commercials, leverage true customer journey automation, and explore customer data t...
WEBINAR: Mobility revolution - Unlock your competitive differentiation with UC and FMC
มุมมอง 129หลายเดือนก่อน
Cavell were recently joined by industry mobility experts from Dstny to explore the growing mobility opportunity and examine best practices for providers of all types how are looking to leverage this rapidly growing and dynamic market. Follow us on socials: Linkedin: uk.linkedin.com/company/cavell-live Twitter: cavell_live
Webinar: How to Power Channel Success with Partner Intelligence
มุมมอง 28หลายเดือนก่อน
Hear the latest CX and UC insights on the channel, and see an exclusive demo of Cavell's new AI platform, Channel Insights. Follow us on socials: Linkedin: uk.linkedin.com/company/cavell-live Twitter: cavell_live
Podcast: Dstny comes to America
มุมมอง 54หลายเดือนก่อน
Join Cavell's Finbarr Begley and Lee Hamilton from Dstny as they talk about what is new at the company. They discuss the recent Cavell North America Summit, Dstny's increased focus on the American market, and what operating in Europe has taught them that will prepare them for their US expansion. Follow us on socials: Linkedin: uk.linkedin.com/company/cavell-live Twitter: cavell_live
Webinar: From Telco to Techco - The Evolution of Communication Service Providers in the Cloud
มุมมอง 1052 หลายเดือนก่อน
Webinar: From Telco to Techco - The Evolution of Communication Service Providers in the Cloud
Cavell Summit North America 2024 Highlights
มุมมอง 1272 หลายเดือนก่อน
Cavell Summit North America 2024 Highlights
Webinar: Maximising Margins | Strategic Insights for Team Voice Providers
มุมมอง 1343 หลายเดือนก่อน
Webinar: Maximising Margins | Strategic Insights for Team Voice Providers
Cavell Summit North America 2024 - Trailer
มุมมอง 1205 หลายเดือนก่อน
Cavell Summit North America 2024 - Trailer
WEBINAR: Transforming Customer Experience and Embracing Generative AI
มุมมอง 696 หลายเดือนก่อน
WEBINAR: Transforming Customer Experience and Embracing Generative AI
Expanding through M&A: A discussion with CloudClevr
มุมมอง 137 หลายเดือนก่อน
Expanding through M&A: A discussion with CloudClevr
Investment Opportunties in CX - What to Expect at Cavell Invest 2024
มุมมอง 267 หลายเดือนก่อน
Investment Opportunties in CX - What to Expect at Cavell Invest 2024
Changing Route to Market | Cavell Summit Europe 2024
มุมมอง 268 หลายเดือนก่อน
Changing Route to Market | Cavell Summit Europe 2024
Telco to Techco | Cavell Summit Europe 2024
มุมมอง 518 หลายเดือนก่อน
Telco to Techco | Cavell Summit Europe 2024
Customers View on CX | Cavell Summit Europe 2024
มุมมอง 378 หลายเดือนก่อน
Customers View on CX | Cavell Summit Europe 2024
Quantifying the SME CX Opportunity | Cavell Summit Europe 2024
มุมมอง 388 หลายเดือนก่อน
Quantifying the SME CX Opportunity | Cavell Summit Europe 2024
Role of AI in Business Communications | Cavell Summit Europe 2024
มุมมอง 478 หลายเดือนก่อน
Role of AI in Business Communications | Cavell Summit Europe 2024
Moments Matter by Dubber | Cavell Summit Europe 2024
มุมมอง 28 หลายเดือนก่อน
Moments Matter by Dubber | Cavell Summit Europe 2024
AI in Action | Cavell Summit Europe 2024
มุมมอง 338 หลายเดือนก่อน
AI in Action | Cavell Summit Europe 2024
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Please explain the Agentic Vision
Hi Cavell! How can we help film this year's summit?
Awesome vids. Keep the content coming. Why don’t you use SMZeus”dot”com??! You should use it to promote your videos.