- 47
- 52 059
customerthermometer
United Kingdom
เข้าร่วมเมื่อ 17 พ.ย. 2010
Customer Thermometer tips and tricks, customer testimonials and more.
How to set up an NPS survey?
The finale! Part 10 of 10 in the NPS (Net Promoter Score) Excellence Video Series.
In this final video we look at how to build an NPS survey, but not just any NPS survey, the worlds most powerful NPS survey. Getting NPS scores, results, and strategies all hinge on actully getting the feedback in the first place which is done using an NPS survey. But not all NPS surveys were created equal, getting the NPS survey right is integral to the entire NPS program. We uncover the best practices for creating and deploying your NPS surveys and how to get set up. In this video we uncover some of the fundamentals to getting your NPS program up and running in a matter of minutes.
● NPS surveys that gain a high response rate
● Qualitive and quantitative NPS feedback
● Easily deployable NPS surveys
● Engaging NPS surveys
● NPS surveys that align with your brand
● NPS survey platforms
● When to send NPS surveys?
● Send out NPS surveys for free
● Set up your NPS survey in seconds
Read/Watch the Ultimate guide to NPS here 👉 ctapp.link/LLNYvWny
In this final video we look at how to build an NPS survey, but not just any NPS survey, the worlds most powerful NPS survey. Getting NPS scores, results, and strategies all hinge on actully getting the feedback in the first place which is done using an NPS survey. But not all NPS surveys were created equal, getting the NPS survey right is integral to the entire NPS program. We uncover the best practices for creating and deploying your NPS surveys and how to get set up. In this video we uncover some of the fundamentals to getting your NPS program up and running in a matter of minutes.
● NPS surveys that gain a high response rate
● Qualitive and quantitative NPS feedback
● Easily deployable NPS surveys
● Engaging NPS surveys
● NPS surveys that align with your brand
● NPS survey platforms
● When to send NPS surveys?
● Send out NPS surveys for free
● Set up your NPS survey in seconds
Read/Watch the Ultimate guide to NPS here 👉 ctapp.link/LLNYvWny
มุมมอง: 764
วีดีโอ
What should you do with NPS promoters and passives?
มุมมอง 8063 ปีที่แล้ว
Part 9 of 10 in the NPS (Net Promoter Score) Excellence Video Series In this video we look at how to deal with NPS passives and promoters. Devising the best strategy for dealing with NPS passives and promoters is integral to improving your NPS scores. Tracking NPS is only the start, you need to know how to act upon passive NPS responses as well as promoters if want to really increase customer l...
What to do with NPS detractors?
มุมมอง 1.3K3 ปีที่แล้ว
Part 8 of 10 in the NPS (Net Promoter Score) Excellence Video Series In this video we look at how to deal with NPS detractors. Devising the best strategy for NPS detractors is integral to improving your NPS scores. Tracking NPS is only the start, you need to know how to act upon negative NPS responses if you want to turn them into promoters, or at least passives. ● Devising a strategy for deali...
How to analyse and act upon NPS (Net Promoter Score) responses
มุมมอง 5K3 ปีที่แล้ว
Part 7 of 10 in the NPS (Net Promoter Score) Excellence Video Series In this video we look at how to analyse and act upon NPS feedback. The main way to analyse NPS results is to track overall NPS scores over time. Tracking NPS is only the start, you need to know how to analyse NPS scores and how to act upon the responses to make sure it is always improving. ● How to analyse NPS responses ● What...
How to increase NPS (Net Promoter Score) responses
มุมมอง 7923 ปีที่แล้ว
Part 6 of 10 in the NPS (Net Promoter Score) Excellence Video Series In this video we uncover ways you can increase NPS (Net Promoter Score) responses AND how can you ensure you are getting valuable insights from deploying NPS surveys. ● How to increase NPS responses ● How to get relevant NPS data ● How to ensure you get enough valuable data from NPS questions ● Techniques to increase NPS feedb...
NPS Survey Questions
มุมมอง 2.7K3 ปีที่แล้ว
Part 5 of 10 in the NPS (Net Promoter Score) Excellence Video Series In this video we discover all kinds of NPS (Net Promoter Score) survey questions you can use and the benefits of each. ● How to write NPS survey questions ● NPS Survey question examples ● Benefits of each NPS question ● Which NPS question should you ask ● How to choose an NPS question ● Why you an NPS survey Read/Watch the Ult...
How to set NPS score goals (Net Promoter Score)
มุมมอง 1.3K3 ปีที่แล้ว
Part 4 of 10 in the NPS (Net Promoter Score) Excellence Video Series In this video we uncover How to set NPS score goals (Net Promoter Score) and... how to achieve your NPS goals. ● What is a good NPS score ● How to improve your NPS score ● What NPS goals you should set ● How to achieve your NPS goals Read/Watch the Ultimate guide to NPS here 👉 ctapp.link/LLNYvWny
Why is measuring NPS so important?
มุมมอง 1.1K3 ปีที่แล้ว
Part 3 of 10 in the NPS Excellence series: Benefits of measuring Net Promoter Score (NPS) Measuring Net Promoter Score (NPS) has many benefits. In this video we uncover: ● 6 reasons why you need to track NPS ● How to get buy in for tracking Net Promoter Score ● How you can start tracking NPS today Read/Watch the Ultimate guide to NPS here 👉 ctapp.link/LLNYvWny
How to Understand Your Net Promoter Score (NPS)
มุมมอง 2.8K3 ปีที่แล้ว
Part 2 of 10 in the NPS (Net Promoter Score) Excellence Video Series In this video we uncover How to understand Your NPS scores (Net Promoter Score) and what the changes in your NPS score can tell you. ● What NPS scores tell you and how to understand them ● What do NPS scores tell me? ● Why are there variances in NPS score over time? Read/Watch the Ultimate guide to NPS here 👉 ctapp.link/LLNYvWny
What is NPS (Net Promoter Score)? And How Do You Calculate Your NPS Score?
มุมมอง 9K3 ปีที่แล้ว
Welcome to the NPS excellence Video series. Introduction into NPS (Net Promoter Score) where we cover: ● What is NPS? ● Brief history of NPS ● How do I calculate my NPS score? Read/Watch the Ultimate guide to NPS here 👉 ctapp.link/LLNYvWny
Integrating Customer Thermometer and Exclaimer - Real-time Feedback From Any Email You Send
มุมมอง 3913 ปีที่แล้ว
Integrating Customer Thermometer and Exclaimer - Real-time Feedback From Any Email You Send
Start your Customer Thermometer trial - integrating Autotask Email Notification Templates (method 1)
มุมมอง 1834 ปีที่แล้ว
Start your Customer Thermometer trial - integrating Autotask Email Notification Templates (method 1)
How To Create a League Table Report With Customer Thermometer
มุมมอง 1344 ปีที่แล้ว
How To Create a League Table Report With Customer Thermometer
How To Integrate ConnectWise With Customer Thermometer
มุมมอง 1944 ปีที่แล้ว
How To Integrate ConnectWise With Customer Thermometer
How To Integrate Office365 With Customer Thermometer
มุมมอง 2854 ปีที่แล้ว
How To Integrate Office365 With Customer Thermometer
How to use Outlook (Classic) with Customer Thermometer
มุมมอง 5064 ปีที่แล้ว
How to use Outlook (Classic) with Customer Thermometer
How to use date reports with Customer Thermometer
มุมมอง 414 ปีที่แล้ว
How to use date reports with Customer Thermometer
Integrating Gmail | Customer Thermometer Free Account (part 2)
มุมมอง 754 ปีที่แล้ว
Integrating Gmail | Customer Thermometer Free Account (part 2)
How to use Customer Thermometer with Gmail
มุมมอง 2734 ปีที่แล้ว
How to use Customer Thermometer with Gmail
Integrating Outlook | Customer Thermometer Free Account
มุมมอง 1.2K4 ปีที่แล้ว
Integrating Outlook | Customer Thermometer Free Account
How to set up response drivers with Customer Thermometer
มุมมอง 1184 ปีที่แล้ว
How to set up response drivers with Customer Thermometer
How to integrate Zendesk with Customer Thermometer
มุมมอง 1404 ปีที่แล้ว
How to integrate Zendesk with Customer Thermometer
Enchanting Customers - 6 Tips from the Ministry of Magic webinar
มุมมอง 314 ปีที่แล้ว
Enchanting Customers - 6 Tips from the Ministry of Magic webinar
Icon Descriptions - Customer Thermometer's top tips!
มุมมอง 684 ปีที่แล้ว
Icon Descriptions - Customer Thermometer's top tips!
Getting the most from your Reporting Webinar 3/6/20
มุมมอง 2034 ปีที่แล้ว
Getting the most from your Reporting Webinar 3/6/20
Managing customer experience: from crisis to recovery
มุมมอง 934 ปีที่แล้ว
Managing customer experience: from crisis to recovery
Measuring NPS with Adrian Swinscoe and Lindsay Willott
มุมมอง 4414 ปีที่แล้ว
Measuring NPS with Adrian Swinscoe and Lindsay Willott