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Inside scoop: What CS managers really want in a candidate | SmartKarrot.com
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Please Visit our Website to get more information: www.smartkarrot.com/
🔔 Join SmartKarrot for efficient scaling and automation in Customer Growth. Subscribe to transform your Account Management operations.
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✅ About SmartKarrot.
SmartKarrot allows Customer Success and Account Management teams to efficiently handle their Customer Growth (Expansion and retention) and Scaling Growth operations (through Intelligence and automation).
1. Built on a foundation of Augmented Intelligence, SmartKarrot proactively handles complex use cases around Expansion and retention. Across multiple products, service lines, and geographies.
2. Our Intense focus on Automation and playbooks allows our customers to scale efficiently.
3. Our New Age Design with a PLG mindset allows for a great user experience.
4. Our unlimited user packages allow our clients to become truly customer-centric, enabling great alignment within teams.
For Collaboration and Business inquiries, please use the contact information below:
ðŸ“Đ Email: info@smartkarrot.com
🔔 Enhance your customer success with SmartKarrot. Subscribe for cutting-edge solutions in Expansion, Retention, and Augmented Intelligence.
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⚠ïļDISCLAIMER: We do not accept any liability for any loss or damage incurred from you acting or not acting as a result of watching any of our publications. You acknowledge that you use the information we provide at your own risk. Do your research.
Copyright Notice: This video and our TH-cam channel contain dialogue, music, and images that are the property of SmartKarrot. You are authorized to share the video link and channel and embed this video in your website or others as long as a link back to our TH-cam channel is provided.
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āļĄāļļāļĄāļĄāļ­āļ‡: 34

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Learning from your failures POV Customer Success | SmartKarrot.com
āļĄāļļāļĄāļĄāļ­āļ‡ 947 āļŦāļĨāļēāļĒāđ€āļ”āļ·āļ­āļ™āļāđˆāļ­āļ™
Join Jim Smits and Shivani Chaturvedi in an engaging conversation about Learning from your failures POV Customer Success. Please Visit our website to get more information: www.smartkarrot.com/ 📚ADDITIONAL RESOURCES for the latest Customer Success tips, trends, and inspiration: - Blog: www.smartkarrot.com/resources/blog/ - Podcasts: www.smartkarrot.com/resources/podcast/ - Survey: www.smartkarro...
Building Rapport with New Clients: Critical Need for Customer Success Managers | SmartKarrot.com
āļĄāļļāļĄāļĄāļ­āļ‡ 357 āļŦāļĨāļēāļĒāđ€āļ”āļ·āļ­āļ™āļāđˆāļ­āļ™
From initial introductions to ongoing engagement, CSMs orchestrate a symphony of efforts to nurture relationships with new clients. By leveraging proactive communication, insightful feedback loops, and tailored recommendations, CSMs pave the way for seamless integration and long-term success. Please Visit our website to get more information: www.smartkarrot.com/ 📚ADDITIONAL RESOURCES for the la...
Playbooks act as your growth engine | SmartKarrot.com
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Playbooks lay the foundation for scaling your business by creating a repeatable success model. Speaker Profiles: - Jolyn Isabelo: www.linkedin.com/in/jolyni/ - Anshi Bhadoria: www.linkedin.com/in/anshibhadoria/ Please Visit our Website to get more information: www.smartkarrot.com/ 🔔 Join SmartKarrot for efficient scaling and automation in Customer Growth. Subscribe to transform your Account Man...
The Most Important Plan in Customer Success? The “JOINT SUCCESS” Plan. | SmartKarrot.com
āļĄāļļāļĄāļĄāļ­āļ‡ 1168 āļŦāļĨāļēāļĒāđ€āļ”āļ·āļ­āļ™āļāđˆāļ­āļ™
Join Prashanth Jothi and Shivani Chaturvedi in an engaging conversation about The Most Important Plan in Customer Success? The “JOINT SUCCESS” Plan. Please Visit our website to get more information: www.smartkarrot.com/ Speaker Profiles: - Prashanth Jothi: www.linkedin.com/in/prashanthjothi/ - Shivani Chaturvedi: www.linkedin.com/in/shivanichaturvedi1/ 📚ADDITIONAL RESOURCES for the latest Custo...
Unveil your Customer's Aspirations | SmartKarrot.com
āļĄāļļāļĄāļĄāļ­āļ‡ 188 āļŦāļĨāļēāļĒāđ€āļ”āļ·āļ­āļ™āļāđˆāļ­āļ™
Make your service or solution impactful by aligning it with what truly matters to your customers. Focus on the “why” behind your customers’ needs. Speaker Profiles: - Jolyn Isabelo: www.linkedin.com/in/jolyni/ - Anshi Bhadoria: www.linkedin.com/in/anshibhadoria/ Please Visit our Website to get more information: www.smartkarrot.com/ 🔔 Join SmartKarrot for efficient scaling and automation in Cust...
Relationship Building - A Critical CSM/KAM Skill | SmartKarrot.com
āļĄāļļāļĄāļĄāļ­āļ‡ 1238 āļŦāļĨāļēāļĒāđ€āļ”āļ·āļ­āļ™āļāđˆāļ­āļ™
Join Guy Galon and Shivani Chaturvedi in an engaging conversation about Relationship Building - A Critical CSM/KAM Skill. Please Visit our website to get more information: www.smartkarrot.com/ 📚ADDITIONAL RESOURCES for the latest Customer Success tips, trends, and inspiration: - Blog: www.smartkarrot.com/resources/blog/relationship-building-a-critical-csm-kam-skill/ - Podcasts: www.smartkarrot....
Consider restructuring CS: Drive Engagement and Growth | SmartKarrot.com
āļĄāļļāļĄāļĄāļ­āļ‡ 288 āļŦāļĨāļēāļĒāđ€āļ”āļ·āļ­āļ™āļāđˆāļ­āļ™
Optimize CS for proactive engagement and revenue growth. Set metrics, incentives, and minimum engagement expectations. Tailor strategies across phases for sustained success and customer satisfaction. Please Visit our website to get more information: www.smartkarrot.com/ 📚ADDITIONAL RESOURCES for the latest Customer Success tips, trends, and inspiration: - Blog: www.smartkarrot.com/resources/blo...
Customer Success & KAM: Key Metrics to track for 2024 | SmartKarrot.com
āļĄāļļāļĄāļĄāļ­āļ‡ 188 āļŦāļĨāļēāļĒāđ€āļ”āļ·āļ­āļ™āļāđˆāļ­āļ™
Churn, Retention, Upsell and Cross-Sell all contribute to Net Revenue Retention (NRR), the North Star Metric for Customer Success and Key Account Management teams, and need to be tracked appropriately. Also consider measuring different metrics for customers in different phases of the journey - Onboarding, Adoption, Value Realization, Advocacy. Speaker Profiles: - Prithwi Dasgupta: www.linkedin....
Unlocking Customer Success: Tools and Platform Secrets You Want to Know! | SmartKarrot.com
āļĄāļļāļĄāļĄāļ­āļ‡ 208 āļŦāļĨāļēāļĒāđ€āļ”āļ·āļ­āļ™āļāđˆāļ­āļ™
Elevate CS Execution with appropriate tool and automation decisions. Harness CS platforms for customer-centric discussions and streamline processes with playbooks. Strengthen your CS Ops to drive excellent customer success. Please Visit our website to get more information: www.smartkarrot.com/ 📚ADDITIONAL RESOURCES for the latest Customer Success tips, trends, and inspiration: - Blog: www.smart...
From Interaction to Impact: Customer Success Needs to Focus on Mapping Customer Phases | Smartkarrot
āļĄāļļāļĄāļĄāļ­āļ‡ 389 āļŦāļĨāļēāļĒāđ€āļ”āļ·āļ­āļ™āļāđˆāļ­āļ™
The prevailing trend is to focus on retention and growth. exploring the technicalities, and align CS strategies with evolving roles. The best CS teams are however ensuring customer journey structuring, and are learning how to map specific phases. They are noticing the enhanced performance (and advantages) by just getting this part done well. Please Visit our website to get more information: www...
Customer Success is a mindset! | SmartKarrot.com
āļĄāļļāļĄāļĄāļ­āļ‡ 309 āļŦāļĨāļēāļĒāđ€āļ”āļ·āļ­āļ™āļāđˆāļ­āļ™
Empower your CSMs to be strategic thought partners, proactive problem-solvers, and empathetic advocates, each leveraging their unique approaches for optimal customer success. Speaker Profiles: - Anshi Bhadoria: www.linkedin.com/in/anshibhadoria/ - Nainesh Poojary: www.linkedin.com/in/naineshpoojary/ Please Visit our Website to get more information: www.smartkarrot.com/ 🔔 Join SmartKarrot for ef...
Navigating the Future: A Dialogue on Strategic Partnership | Smartkarrot.com
āļĄāļļāļĄāļĄāļ­āļ‡ 179 āļŦāļĨāļēāļĒāđ€āļ”āļ·āļ­āļ™āļāđˆāļ­āļ™
Join Sunil Mehta and Prithwi Dasgupta in an engaging conversation about Navigating the Future: A Dialogue on Strategic Partnership. Please Visit our Website to get more information: www.smartkarrot.com/ 🔔 Join SmartKarrot for efficient scaling and automation in Customer Growth. Subscribe to transform your Account Management operations. www.youtube.com/@SmartKarrot/tutorials?sub_confirmation=1 ⭐...
Positive attitude is the secret sauce for CSMs | SmartKarrot.com
āļĄāļļāļĄāļĄāļ­āļ‡ 759 āļŦāļĨāļēāļĒāđ€āļ”āļ·āļ­āļ™āļāđˆāļ­āļ™
CSMs who thrive maintain a resilient and solutions-oriented approach, even in challenging situations. Please Visit our website to get more information: www.smartkarrot.com/ 📚ADDITIONAL RESOURCES for the latest Customer Success tips, trends, and inspiration: - Blog: www.smartkarrot.com/resources/blog/ - Podcasts: www.smartkarrot.com/resources/podcast/positive-attitude-is-the-secret-sauce-for-csm...
Navigating the Business Terrain: Customer Success in the Spotlight | SmartKarrot.com
āļĄāļļāļĄāļĄāļ­āļ‡ 199 āļŦāļĨāļēāļĒāđ€āļ”āļ·āļ­āļ™āļāđˆāļ­āļ™
Organizations are now intensifying their focus on Customer Success, and realizing the imperative of managing existing customer relationships better, for sustained growth. Please Visit our website to get more information: www.smartkarrot.com/ 📚ADDITIONAL RESOURCES for the latest Customer Success tips, trends, and inspiration: - Blog: www.smartkarrot.com/resources/blog/ - Podcasts: www.smartkarro...
Navigating Metrics: Overcoming Challenges in Measuring Customer Success. | SmartKarrot.com
āļĄāļļāļĄāļĄāļ­āļ‡ 149 āļŦāļĨāļēāļĒāđ€āļ”āļ·āļ­āļ™āļāđˆāļ­āļ™
Navigating Metrics: Overcoming Challenges in Measuring Customer Success. | SmartKarrot.com
Experts Reveal: The Art of Managing Key Customers | SmartKarrot.com
āļĄāļļāļĄāļĄāļ­āļ‡ 2039 āļŦāļĨāļēāļĒāđ€āļ”āļ·āļ­āļ™āļāđˆāļ­āļ™
Experts Reveal: The Art of Managing Key Customers | SmartKarrot.com
From Onboarding to Adoption: How Playbooks Ensure Consistency and KPI Achievement | SmartKarrot.com
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From Onboarding to Adoption: How Playbooks Ensure Consistency and KPI Achievement | SmartKarrot.com
Measuring & Demonstrating Customer Success Impact | SmartKarrot.com
āļĄāļļāļĄāļĄāļ­āļ‡ 9810 āļŦāļĨāļēāļĒāđ€āļ”āļ·āļ­āļ™āļāđˆāļ­āļ™
Measuring & Demonstrating Customer Success Impact | SmartKarrot.com
Adding Value, Not Just Answers: The 2024 CS & KAM Playbook! | SmartKarrot.com
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Adding Value, Not Just Answers: The 2024 CS & KAM Playbook! | SmartKarrot.com
HR Evolution: Building Playbooks and Automation | SmartKarrot.com
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HR Evolution: Building Playbooks and Automation | SmartKarrot.com
HR Processes in 2024: How Playbooks Are Turning Monotony into Efficiency | SmartKarrot.com
āļĄāļļāļĄāļĄāļ­āļ‡ 7610 āļŦāļĨāļēāļĒāđ€āļ”āļ·āļ­āļ™āļāđˆāļ­āļ™
HR Processes in 2024: How Playbooks Are Turning Monotony into Efficiency | SmartKarrot.com
The Domino Effect of Process Non-Compliance: 7 Examples of how one miss can topple an organization
āļĄāļļāļĄāļĄāļ­āļ‡ 3010 āļŦāļĨāļēāļĒāđ€āļ”āļ·āļ­āļ™āļāđˆāļ­āļ™
The Domino Effect of Process Non-Compliance: 7 Examples of how one miss can topple an organization
The Importance of Structured Onboarding | SmartKarrot.com
āļĄāļļāļĄāļĄāļ­āļ‡ 6110 āļŦāļĨāļēāļĒāđ€āļ”āļ·āļ­āļ™āļāđˆāļ­āļ™
The Importance of Structured Onboarding | SmartKarrot.com
Don't Reinvent the Wheel: Wisdom Sharing for CS & KAM Teams | SmartKarrot.com
āļĄāļļāļĄāļĄāļ­āļ‡ 3510 āļŦāļĨāļēāļĒāđ€āļ”āļ·āļ­āļ™āļāđˆāļ­āļ™
Don't Reinvent the Wheel: Wisdom Sharing for CS & KAM Teams | SmartKarrot.com
Why Some Teams Soar? Unraveling the Mystery of Exceptional Management | Smarplaybooks
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Why Some Teams Soar? Unraveling the Mystery of Exceptional Management | Smarplaybooks
The Onboarding Game-Changer: Team Members who understand the ‘WHY’ behind customer requests!
āļĄāļļāļĄāļĄāļ­āļ‡ 2811 āļŦāļĨāļēāļĒāđ€āļ”āļ·āļ­āļ™āļāđˆāļ­āļ™
The Onboarding Game-Changer: Team Members who understand the ‘WHY’ behind customer requests!
Mastering Customer Onboarding: Navigating Common Pitfalls & Solutions! | Smartkarrot.com
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Mastering Customer Onboarding: Navigating Common Pitfalls & Solutions! | Smartkarrot.com
Transform Your Business: Mastering Product-Led Customer Success | Smartkarrot.com
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Transform Your Business: Mastering Product-Led Customer Success | Smartkarrot.com
Great managers & leaders wield 'Digital Business Playbooks' for excellent results! | Smartplaybooks
āļĄāļļāļĄāļĄāļ­āļ‡ 4111 āļŦāļĨāļēāļĒāđ€āļ”āļ·āļ­āļ™āļāđˆāļ­āļ™
Great managers & leaders wield 'Digital Business Playbooks' for excellent results! | Smartplaybooks

āļ„āļ§āļēāļĄāļ„āļīāļ”āđ€āļŦāđ‡āļ™

  • @Leonidas_TX
    @Leonidas_TX āļŦāļĨāļēāļĒāđ€āļ”āļ·āļ­āļ™āļāđˆāļ­āļ™

    Worked with Brandon Almendarez for years, the dude is a 100% total fraud

  • @mdhaidar9255
    @mdhaidar9255 5 āļŦāļĨāļēāļĒāđ€āļ”āļ·āļ­āļ™āļāđˆāļ­āļ™

    This video on multiple ICPs has some seriously great tips! For my cold email endeavors, FilterBounce has been my best discovery. Accurate email verification is vital, and this tool nails it. Keeps my bounce rate under 1% too. Affordable plans and the efficiency with tricky domains really stand out. Highly recommend trying this one out. Maybe feature it in an upcoming segment?

  • @rahulsingha790
    @rahulsingha790 5 āļŦāļĨāļēāļĒāđ€āļ”āļ·āļ­āļ™āļāđˆāļ­āļ™

    Amazing content on tackling multiple ICPs! If anyone is looking to optimize their cold email campaigns, I would suggest DoYouMail. The automatic SPF, DKIM, and DMARC DNS configuration have been so beneficial for maintaining high delivery rates. Plus, it is super easy to integrate with CSV files. You folks should dive deeper into this in a future video. Trust me, you would not regret it!

  • @habijurRahman-re4ph
    @habijurRahman-re4ph 5 āļŦāļĨāļēāļĒāđ€āļ”āļ·āļ­āļ™āļāđˆāļ­āļ™

    This discussion on ICPs really hit home! For my cold email campaigns, DoYouMail has been indispensable. I appreciate the scalability it offers, making it perfect for targeting multiple ICPs. Plus, the high delivery rates and easy email ID creation make it super user-friendly. If you have not tried DoYouMail, you are missing out. Would love a video on integrating it for multi-ICP campaigns!

  • @PRAVINTHAKOR1162
    @PRAVINTHAKOR1162 5 āļŦāļĨāļēāļĒāđ€āļ”āļ·āļ­āļ™āļāđˆāļ­āļ™

    Great insights from this video on having multiple ICPs for your business! It really opened my eyes to targeting diverse customer profiles effectively. On a related note, I have found using Mystrika invaluable for my cold email strategy. Using its detailed analytics and user-friendly interface, I have been able to refine my ICPs, leading to better engagement rates. The extensive warmup pool and automatic bounce detection have been lifesavers. Their pay-once-use-forever model is a real game-changer too. You guys should definitely make a video on this tool!

  • @MunnaRaikwar-xs6zb
    @MunnaRaikwar-xs6zb 5 āļŦāļĨāļēāļĒāđ€āļ”āļ·āļ­āļ™āļāđˆāļ­āļ™

    Another top-notch video on ICPs, smart businesses definitely need this! I have been diving into cold emailing for a while, and Mystrika is been a gem. The tag management and unlimited sending email addresses have streamlined my outreach process. And let is not forget the high-quality email warmup in multiple languages. It is something every cold email marketer should explore for varied ICP handling. Thanks for another enlightening video!

  • @reenagangwar5808
    @reenagangwar5808 5 āļŦāļĨāļēāļĒāđ€āļ”āļ·āļ­āļ™āļāđˆāļ­āļ™

    Appreciate this deep dive on handling multiple ICPs! Reminds me of the time I was struggling to manage high bounce rates, then I found FilterBounce. Keeping bounce rates under 1% has been a game changer for my campaigns. It is affordable and the real-time verification is super reliable, even with tricky domains. Anyone serious about cold emailing should definitely give it a shot.

  • @NGTORNADO_PC
    @NGTORNADO_PC 5 āļŦāļĨāļēāļĒāđ€āļ”āļ·āļ­āļ™āļāđˆāļ­āļ™

    Your videos always offer such actionable insights! This one on managing multiple ICPs was a game-changer. Speaking of game-changers, Mystrika has been my go-to for cold emailing. The unified inbox feature has made managing responses so straightforward. The 5000-user Facebook community is awesome for tips and support. The comprehensive analytics and AI personalization have boosted my results significantly. Definitely worth exploring!

  • @guilhermecaiado5384
    @guilhermecaiado5384 7 āļŦāļĨāļēāļĒāđ€āļ”āļ·āļ­āļ™āļāđˆāļ­āļ™

    Even tho the video maker had great intentions, as we could see all books listed in the description, the lack of engagement is worring

  • @martinsmits3647
    @martinsmits3647 8 āļŦāļĨāļēāļĒāđ€āļ”āļ·āļ­āļ™āļāđˆāļ­āļ™

    I'm proud of my little brother. It was a really nice interview.

  • @Justdesserting
    @Justdesserting 10 āļŦāļĨāļēāļĒāđ€āļ”āļ·āļ­āļ™āļāđˆāļ­āļ™

    Great insights!

  • @ranjitgoray
    @ranjitgoray 10 āļŦāļĨāļēāļĒāđ€āļ”āļ·āļ­āļ™āļāđˆāļ­āļ™

    Very well spoken about the challenges and opportunities in HRMS

  • @digvijaywala9146
    @digvijaywala9146 10 āļŦāļĨāļēāļĒāđ€āļ”āļ·āļ­āļ™āļāđˆāļ­āļ™

    Nicely put the HR jigsaw puzzle in place. Good to know that you keep on learning while growing in career. All the best going forward.

  • @AkshayaGawarikar
    @AkshayaGawarikar 10 āļŦāļĨāļēāļĒāđ€āļ”āļ·āļ­āļ™āļāđˆāļ­āļ™

    Good to learn about the HR journey. One can learn a lot about changing role, mid career.

  • @smitachatterjee3566
    @smitachatterjee3566 10 āļŦāļĨāļēāļĒāđ€āļ”āļ·āļ­āļ™āļāđˆāļ­āļ™

    Very interesting and informative

  • @jyotiratnaparkhi7098
    @jyotiratnaparkhi7098 10 āļŦāļĨāļēāļĒāđ€āļ”āļ·āļ­āļ™āļāđˆāļ­āļ™

    Superbly presented.

  • @todd.westra
    @todd.westra 10 āļŦāļĨāļēāļĒāđ€āļ”āļ·āļ­āļ™āļāđˆāļ­āļ™

    Great video! It's really important for account managers to build strong relationships with their clients. When you have a good relationship with your client, they're more likely to trust you, and they're more likely to do business with you in the long term.

  • @graceuser2
    @graceuser2 āļ›āļĩāļ—āļĩāđˆāđāļĨāđ‰āļ§

    Well done Pragya. Good professional conversation.

  • @kassidy9937
    @kassidy9937 āļ›āļĩāļ—āļĩāđˆāđāļĨāđ‰āļ§

    🌟 Promo*SM

  • @ranujagrawal5195
    @ranujagrawal5195 āļ›āļĩāļ—āļĩāđˆāđāļĨāđ‰āļ§

    Nicely described! Customers or the clients must not be just for single department!👍ðŸŧ

  • @elshaddai1
    @elshaddai1 āļ›āļĩāļ—āļĩāđˆāđāļĨāđ‰āļ§

    How does one migrate from being a customer success manager to a product manager? Kindly advise.

  • @BharatPatidar333
    @BharatPatidar333 āļ›āļĩāļ—āļĩāđˆāđāļĨāđ‰āļ§

    This is very insightful. Thanks for posting.

  • @ilenewade3713
    @ilenewade3713 2 āļ›āļĩāļ—āļĩāđˆāđāļĨāđ‰āļ§

    ðŸĪŠ 𝚙𝚛𝚘𝚖𝚘𝚜𝚖