Creating continuity across the customer journey is critical to delivering outstanding customer experiences. When the customer journey is interrupted, delivering new experiences requires creativity in the approach, as well as the technology solutions deployed.
During the pandemic, the restrictions to on-site visits meant that students had limited opportunities to truly experience offerings in a meaningful way. Innovative approaches were required to ensure engagement, and to help deliver startling results.
In this webinar, Sudo Roux, University of Technology Sydney, and the University of South Australia explore the experience expectations of students and how we can continue to learn and adapt for the future.