In today's episode, I'm walking you through how to handle negative customer feedback. (I also have a fun surprise to share with you all!)
We all receive negative feedback in our businesses at some point, but feedback is just a data point. You get to decide what you do with it. I'm sharing some examples of what I've experienced and how I reacted.
In this episode, How to handle negative customer feedback, I cover:
*How even negative feedback can be valuable information
*Why every piece of feedback does not mean you have to take action
*How to find what multiple people are saying, not focus on one person’s opinion
*Why to hold off on knee-jerk reactions
*A script I use for how to respond to negative feedback
*How you can ask questions to learn more about how to make your offer better
Resources & Links:
*150 Free Hooks: view.flodesk.com/pages/6226a8744e5181d777e4717a
*IG University: myanichol.com/igu
*Kajabi 30 day free trial + 20 free story templates: myanichol.com/kajabi
*List Building 101: courses.myanichol.com/offers/betkLjGH/checkout
*Manychat: manychat.com/creators?Mya_Nichol
Connect with Mya:
*Follow on Instagram @myanichol: myanichol
*Join my email list: view.flodesk.com/pages/63eaa4660f93ed601fa2a760
*Check out my website: myanichol.com/
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TIMESTAMPS:
00:00 Welcome to Radical Disruption
00:09 Exciting Personal News
01:12 Introduction to Customer Feedback
01:39 Handling Negative Feedback
02:20 The Value of All Feedback
02:38 Deciding When to Act on Feedback
03:10 Personal Experience with Negative Feedback
06:18 Strategies for Managing Feedback
08:00 Context Matters in Feedback
09:56 Looking for Patterns in Feedback
10:16 Conclusion and Final Thoughts