Wind Does ServiceNow
Wind Does ServiceNow
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How to Embed PDFs inside a Knowledge Article in ServiceNow
This video demonstrates how to ensure security and maintain control over the attributes and their values when embedding content in an iframe.
This can be a very nice touch for knowledge articles and allows users to interact with the pdf directly within the knowledge article.
มุมมอง: 6

วีดีโอ

How to Showcase Current Users Timezone on a form in ServiceNow
มุมมอง 25วันที่ผ่านมา
Hope this video provides some insight on how we can use glideajax and the users session to get data and showcase on a form. This build utilises the following build: 1. A script include to get the users time zone 2. A client script to call this via glideajax 3. An ACL to allows the glideajax method to run for the required roles
Best Practice: Using and Moving Update Sets in ServiceNow
มุมมอง 8814 วันที่ผ่านมา
Video around some best practices around using and moving update sets in ServiceNow
How To Find Records with Attachments in ServiceNow
มุมมอง 5021 วันที่ผ่านมา
This is a brief video on how to create a data view to show attachments for knowledge articles in case you are trying to find any articles that should have attachments but do not. You can also expand this to other tables.
How To: Build your custom percentage field in ServiceNow
มุมมอง 69หลายเดือนก่อน
How to create your own percentage field in ServiceNow and to include styling of your choice
How to add audit history list to incidents and export via PDF in ServiceNow
มุมมอง 553 หลายเดือนก่อน
How to add the out of the box Audit History Related list to your Incident Table in ServiceNow and how you can then export it to a PDF Format
How To Preserve Data on your target instance during Clones in ServiceNow
มุมมอง 3253 หลายเดือนก่อน
Hi All, This is a short explanation video of Cloning In ServiceNow. How you can set up a Clone profile and the use of excluding tables, clean up scripts and Data preservers.
How to Use Special Handling Notes on User Forms
มุมมอง 2664 หลายเดือนก่อน
A video to help you configure special handling notes on user profiles. Very useful for service desk analysts that require instructions for certain users based on user attributes.
How to mark your environments in ServiceNow using this Chrome Extension
มุมมอง 814 หลายเดือนก่อน
This video showcases a nice chrome extension which allows you to label your ServiceNow environments to help you identify which environment you are on. Very handy for a developer , architect or admin Link to the chrome extension below; chromewebstore.google.com/detail/ahjhdebcnlgmojdmjnhikhakkghcchkk
How to quickly assess a Role before assigning to a User/Group in ServiceNow
มุมมอง 226 หลายเดือนก่อน
Welcome to our tutorial on quickly assessing roles before assigning them to a user or group in ServiceNow! In this video, we'll guide you through a streamlined process to evaluate the necessary permissions and responsibilities of roles, ensuring the right fit for your users. By the end, you'll be able to efficiently manage role assignments, improving your ServiceNow administration. Don't forget...
How To use update jobs and delete jobs in ServiceNow
มุมมอง 476 หลายเดือนก่อน
Welcome to our comprehensive tutorial on using Update Jobs and Delete Jobs in ServiceNow! In this video, we will walk you through the essential functionalities of these powerful features, enabling you to efficiently manage and maintain your ServiceNow instances. By the end of this video, you'll have a solid grasp of how to effectively use Update Jobs and Delete Jobs in ServiceNow, empowering yo...
How To Add Regular Expression Validation to Variables in ServiceNow
มุมมอง 1016 หลายเดือนก่อน
Welcome to our ServiceNow tutorial! In this video, we'll show you how to add regular expression validation to variables in ServiceNow to ensure data integrity and consistency. Regular expressions (regex) are powerful tools for validating user input and making sure your data conforms to specific patterns.
How To: Calculate Duration using Calculated Field and Dictionary Overrides in ServiceNow
มุมมอง 5127 หลายเดือนก่อน
Learn how to calculate duration using calculated fields and dictionary overrides in ServiceNow! This step-by-step tutorial covers setting up calculated fields, leveraging dictionary overrides for customisation, and practical examples to enhance your data management skills. Perfect for ServiceNow users looking to optimise time-based data analysis and project tracking. 🔔 Subscribe for more Servic...
How To: Bulk Update Records without Scripting in ServiceNow
มุมมอง 5597 หลายเดือนก่อน
Learn how to efficiently bulk update records in ServiceNow without needing to write any scripts! This step-by-step tutorial covers various methods to perform mass updates using built-in features like the List Editor, and the Update All/Update Selected. Perfect for administrators and users looking to streamline their workflows and manage large sets of data with ease. Whether you're updating inci...
How To: Move Data Via Update Set in ServiceNow
มุมมอง 1017 หลายเดือนก่อน
Learn how to efficiently move data using update sets in ServiceNow! This step-by-step tutorial will guide you through the process, ensuring you understand the key concepts and techniques. Perfect for beginners and those looking to streamline their ServiceNow data management skills. Don't forget to like, comment, and subscribe for more ServiceNow tips and tutorials! #ServiceNow #UpdateSet #DataM...
Ep 4 Communities Adding Moderation to Replies on Questions in ServiceNow
มุมมอง 408 หลายเดือนก่อน
Ep 4 Communities Adding Moderation to Replies on Questions in ServiceNow
Ep 3 Querying via a property rather than a glide record ( Ci Relationship Types )
มุมมอง 169 หลายเดือนก่อน
Ep 3 Querying via a property rather than a glide record ( Ci Relationship Types )
Ep 2 License Cost Query for custom table
มุมมอง 239 หลายเดือนก่อน
Ep 2 License Cost Query for custom table
Ep1: ServiceNow Global Support group managing support queues across several instances
มุมมอง 5210 หลายเดือนก่อน
Ep1: ServiceNow Global Support group managing support queues across several instances

ความคิดเห็น

  • @SimenStaabyKnudsen
    @SimenStaabyKnudsen วันที่ผ่านมา

    Nice, Wind! I was wondering if you could create a video about working with external support emails. I have a scenario where a third-party support email appends something like "SOC-123" to the subject line, with the number serving as a unique identifier for the ticket in their system. The issue arises when their replies create new tickets in ServiceNow instead of updating the existing ones. To make matters worse, both support emails generate automatic replies like "Thank you for contacting..." This often triggers a notification or ticket loop because the subject keeps changing. I’ve been working on a solution using an inbound email action and a custom table to store the SOC identifier and number. However, I’m not sure if this is the best approach. For example, a new subject from the third-party could look like: "SOC-4578 Ransomware-linked emerging threat detected". It would be great to see your take on managing this kind of scenario!

  • @SimenStaabyKnudsen
    @SimenStaabyKnudsen 21 วันที่ผ่านมา

    Thanks for the video, Wind! 😊 I was wondering if you could create one about ServiceNow development best practices, particularly around update sets? For example, how do you handle scenarios where you’ve developed something, pushed it to test, and the tester isn’t happy? Would you create a new update set in dev-like a version 2? What’s your approach to managing what gets deleted or kept in such cases? Also, how do you handle working with multiple update sets, especially when dealing with different scopes? And what about batching update sets? I often find my development process gets messy when there’s a lot of back-and-forth, so any tips for staying organized would be super helpful! 😄

    • @wind0004
      @wind0004 20 วันที่ผ่านมา

      Hi Simen, Thank you for your inspiration this is a great idea and I will try to post something today around this. Just to answer your questions above so it can help you as quick as possible though I still hope you watch the video to come as I'll try and share more around best practices I have learnt in my decade of experience working with the ServiceNow platform. 1. how do you handle scenarios where you’ve developed something, pushed it to test, and the tester isn’t happy? Would you create a new update set in dev-like a version 2? A. Yes, that would be the way I would suggest doing it , is to create a new update set with the changes and then name it as a V2. Best practice is to always just note the changes the v2 does in the description of the update set. It should also be then mentioned in your release notes that this update set should either go before or after depending on the change as sometimes it could be pre-req rather than an addition. 2. What’s your approach to managing what gets deleted or kept in such cases? A. So I have seen mixed views on this particular question but my stance would always be , if you are deleting records always capture that in the update set and let the update set mechanism deal with those changes. If you are an advanced developer then sometimes you can look at trimming the update sets to remove the customer update of the record so you don't have to capture the delete is an option , however I feel it would be less riskier just to capture the deletion in your newer update set and let the platform handle the rest. 3. How do you handle working with multiple update sets, especially when dealing with different scopes? And what about batching update sets? A. So You have answered your own question here. I would fully suggest to batch the update sets as this allows you to have multiple scopes under a parent. I'll showcase this in the video but just to add you must have a new update set for each separate scope but then batching allows you to have a parent update set where the children update set can have different scopes. I hope that answers all your queries, if not please do let me know. I will also try to go in as much detail and showcase the above in the video to come. Thanks again. Wind

    • @SimenStaabyKnudsen
      @SimenStaabyKnudsen 20 วันที่ผ่านมา

      @@wind0004 Hey thanks for that detailed response! 🙏 Looking forward to that video :) I think it will be very beneficial for all the ServiceNow junior devs out there like myself!

    • @wind0004
      @wind0004 20 วันที่ผ่านมา

      Hi Simen, Video has been posted. I hope it helps any questions please do let me know. th-cam.com/video/_CwTSRerMGA/w-d-xo.html

    • @SimenStaabyKnudsen
      @SimenStaabyKnudsen 19 วันที่ผ่านมา

      @@wind0004 Awesome! That was fast! Thanks a bunch :)

  • @SimenStaabyKnudsen
    @SimenStaabyKnudsen หลายเดือนก่อน

    Hurray, you did it! Thanks a bunch! :)

    • @wind0004
      @wind0004 หลายเดือนก่อน

      No problem!

  • @heeby89
    @heeby89 หลายเดือนก่อน

    My company has Duration values in Service Now. But when we export the data to Fabric the Duration values display as variations of 1970-01-01 00:55:04 . I've tried several sql functions to convert this back into days and hours and minutes but nothing seems to work. Have you run across this before?

    • @wind0004
      @wind0004 หลายเดือนก่อน

      Hi Heeby, That is very odd, as it seems its picking up a very pre-historic date. Could I ask how you are exporting this to Fabric ?

  • @SimenStaabyKnudsen
    @SimenStaabyKnudsen หลายเดือนก่อน

    Hi! Thanks so much for the great video. Could you also make a video on how to create and design a field like business_percentage in the task_sla table? I love the polished UI of this field, but I haven’t been able to replicate its styling in other fields. Do you know where this design is configured or how it’s implemented? Thanks a lot, and keep up the awesome content-you’ve just gained a new sub!!

    • @wind0004
      @wind0004 หลายเดือนก่อน

      Hi Simen, Thank you for the kind message, its great to hear. Thats an interesting request - let me have a look if I can figure that out and provide you an update.

    • @wind0004
      @wind0004 หลายเดือนก่อน

      Hi Simen, So I just posted a video on how to configure the percentage field with the styling. I hope this helps and if you have any further questions please let me know. th-cam.com/video/OvohoZwDRZc/w-d-xo.html

  • @jacobunander-scharin3212
    @jacobunander-scharin3212 2 หลายเดือนก่อน

    And Onprem?

    • @wind0004
      @wind0004 2 หลายเดือนก่อน

      Hi Jacob, so these data preservers are run on the platform instance level so i feel they would still work the same way for an On-Prem set up , if you have seen any differences please do share them

  • @tinalarue3813
    @tinalarue3813 4 หลายเดือนก่อน

    Great video. I was wondering if you could explain how to setup the SEARCH fields for each column under each title? And thanks again for the video.

    • @wind0004
      @wind0004 4 หลายเดือนก่อน

      Hi Tinalarue, Thank you for the kind comment, it is much appreciated. By set up - do you mean how to display the search fields under each column , if so it is available just by selecting the magnifying glass next to the first column header in the list view. If not please provide me more details or a use case so I can best help. Thank you for commenting and watching the video.

    • @tinalarue3813
      @tinalarue3813 3 หลายเดือนก่อน

      @@wind0004 Yes, that was exactly what I was looking for. Thank you very much.