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Why is it a scam?

Us too and then the spout will lose pressure

I apologize for the delay in our response. Please contact our Tech Support Team at 800-752-5582 and they can assist you. - Premier

Hello, we do apologize for the delay in our reply. See answers to your questions below: Q1. How does one remove the water lines from the fittings? I don't want to damage either the hose or the fitting it plugs into A. To remove a tube from a Quick Connect fitting you should make sure the system is depressurized. Then, depress the collet ring on the fitting and pull the tubing out. Depending on the size of the tube you may use a 1/4 inch or 3/8 inch open ended wrench to depress the collet ring instead of your fingers. If you have difficulties pulling the tube out, you can try pressing both the tube and the collet ring in then pull out the tube while holding the ring down. Q2. The black air gap line is improperly installed and too long - it dips beneath the drain saddle. Am I correct in assuming that this will cause big problems? A. If the system and faucet are connected as designed, having the black tube dip under the drain saddle will eventually cause your air gap on the faucet to leak. Q3. There is a water pump and a 40 PSI pressure switch installed under the sink, which is pumping the green tube. Is this a normal or recommended installation? Can I safely remove it from the loop? A. It sounds like a booster pump was installed on the system to increase the incoming water pressure. This is normal for homes with low incoming water pressure as the system's storage tank may not fill properly and the system could run for longer periods of time. In that situation, the pump may increase the storage tank's fill rate and storage capacity. To know if you can remove the pump/electrical components, you first should make sure that they are not installed in a ZeroWaste configuration. This can be determined by looking that the hot and cold water angle stops under the sink. If you have 2 adapt-a-valves (one on each angle stops) with a Green tube coming from the Cold water and a Red/Black tube leading to your Hot water, then the system is connected in a Zerowaste configuration. However, based on your second question I do not believe it to be installed in a ZeroWaste manner as the ZeroWaste does not use a Drain Saddle but instead returns the Waste water to your hot water lines. If the system is not connected as a ZeroWaste then you may certainly remove the pump, if you wish, as it is not critical to the operation. To remove the other electrical components just make sure that your system has an Automatic Shut Off Valve (ASOV) installed so that the system shuts off like it should. The ASOV is a black block-like object with 4 Quick Connect fittings (2 on each side). Please let us know if you have any further questions or need clarification regarding any the above information. Premier A Watts Brand

@@premierawattsbrand3030 Thank you so much for the response! I got the system up and running by unplugging the booster pump and allowing the system to just run on city water pressure. Everything is working now better than the previous owner was able to get it to work (he abandoned getting the ice maker in the freezer up and running, but I was able to get it to work). Really appreciate the response and thorough tutorial. I will definitely be buying my next set of filters from you! :-)

Which 3 Stage RO system did you purchase and which RO are you replacing RO Pure or Pure Plus? Whether the faucet is interchangeable or not is dependent on the tubing size of the faucet connection on the system. The faucet of the Premier RO Pure System in this video may have either 3/8" connection or 1/4" connection where the Pure Plus only has a 1/4" connection for dispensing the drinking water. Please refer to the owners manual for tubing size of the purchased 3 stage system. If the system uses a 3/8" tubing and you had the RO Pure, then it may require you to remove an adapter that would have been installed on the Premier Faucet. The Pure Plus would not accommodate a 3/8" connection. I hope this helps! Please let us know if you have any further questions! ~Premier

Absolutely! They are interchangeable

Currently we don't have a 5 stage RO Pure System. We are looking at possibly adding one but don't know how long it may be.

The Maximum distance from the system to the faucet should be no more than 20 (1/4" tube) to 30 (3/8" tube) ft. depending on the size of tubing used to connect the system to the faucet. We have several customers who have installed their systems in such locations successfully. This also depends on your incoming water pressure. If you have low pressure in your home you can install a booster pump to the RO system to increase the tank storage, giving you a higher flow rate from the faucet.

Thank you Bruce. We are happy to hear you've had such a great experience with our Reverse Osmosis System. Premier

Bruce, Thank you for your feedback!

There are a few possibilities for the water to be flowing at a high rate like this. First, verify that your filters are installed in the correct order, Red > Yellow > Green > Blue. If this is a new install, verify that your plumbing is correct. On the back of your system, trace the Blue tube between the black ASOV and the System manifold to make sure it is connected to the top port behind the Green Membrane filter and the Red tubing is connected to the port below it. (The top port is closest to the mounting holes on the mounting bracket.) If this is an older install, you may have a bad ASOV and the water is bypassing the filtration system flowing directly into your tank. It is also possible, however unlikely, to have a bad membrane. You can give our Technical Support a call so we can help to troubleshoot the system with you at 1-800-752-5582 option 4.

Good morning Harold. I'm sorry to hear about your experience. The air-gap faucet is a standard feature of all Reverse Osmosis systems and they are all built this way. Since you had an air gap leak, if you contact our technical support team at 800-752-5582, they can assist you. Regards, Premier

@@premierawattsbrand3030 I spoke with your tech on the phone and followed his suggestions. So far, it's working o.k. with no leakage. Thank you.

There are just three things that could cause this: 1) Make sure the hole you drilled on the drain pipe aligns with the hole on the drain saddle. 2) Make sure the black tubing is as short and straight as possible. 3) Make sure the flow restrictor is in place on the red tubing. The flow restrictor would be in the "Bent" end of the red tubing, If the red tubing is missing a flow restrictor you may call our technical support at 1-800-752-5582 option 4. They can also help to walk you through any troubleshooting on your system to get it functioning properly.

@@premierawattsbrand3030 I installed a Watts RO unit in my home about a year ago. This morning, just after we got home from church, water started spraying out of the hole in the back of the faucet. There was no problem until now. What's up with this?

Hello Kamran, We do apologize for the delay in our reply. To remove a tubing from a Quick Connect fitting, you will press in on the collet ring and pull the tube out. However, it can be difficult to remove the tubing from the faucet fitting as it is recessed in the base. To reach it, you can use a small, open end wrench to press down on the white collet and pull on the red tube. The other option would be to leave the tube as-is and install a 90 degree stem elbow on the system where the red tube should go. The Flow restrictor will function in either place on the tubing.

Thank you for your recommendation. We appreciate your feedback! Regards, Premier

Philip, Did our customer service team send you one? otherwise please send me your information via email to tracie.benefiel@wattswater.com and we will get it to you. Regards, Tracie

Ju Ge, Here is a link to our installation instructions on our website. It does have a color coded picture of the back of your unit showing what tubes go where. If you have you need any additional instructions, please let us know. Regards, Premier

Jue Ge, Here is the link itself. www.premierh2o.com/pages/531417-ro-pure-plus

Khadija, I want to apologize for not being able to respond to you sooner. Step 1 - Turn the handle on the storage tank ball valve to the “off” position and lower faucet handle to “on” position. Step 2 - Remove the faucet handle cover at the slot. Note - Water will dribble out of the spout, use caution when handling the electronic components. Step 3 - Slide the old battery out and replace with new battery. Note - Once the battery is pushed into the clip a red and blue light will flash indicating proper installation. Step 4 -Replace cover assembly onto the faucet handle while aligning the tab on the cover with the notch on the faucets handle. Sincerely, Premier

Jorge, I want to apologize that we were unable to respond to you sooner. The O-rings are manufactured using the chemical. It is considered to be non-toxic and safe for use with potable water because the 1,3 butadiene is consumed during the manufacturing process of the item; 1,3 butadiene is not expected to be present in the polymers and/or plastics made using 1,3 butadiene. The O-rings are used on the outside of the filter to prevent the system from leaking. About 95% of plumbers use this type of O-ring as they are the most resistant to breakdown. We have our products sent to an independent testing facility who performs strict testing to insure our products are safe for use. California also performs its own independent testing in order for the item even to be listed for sale in the state of California. With Prop 65, we are required to list the chemical of concern that is used in the creation of the product. The primary route of potential human exposure to butadiene is in gaseous form through inhalation. Major sources of butadiene exposure in the ambient air are on-road and off-road vehicles and other combustion sources. Cigarette smoke is the major source of butadiene in indoor air, where smoking occurs. I hope this helps to alleviate your fears regarding our products, however, should you still wish to return the product for a refund we will be happy to assist you. Sincerely, Premier

you can learn more here. It's nothing to worry about: www.nytimes.com/wirecutter/blog/what-is-prop-65/

Hello Karen, When you purchase a system from us it comes with all the necessary filters to start your system. Regards, Premier

We are glad it helped. Thanks for your feedback!

Visit our site at www.premierh2o.com