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Could you please say where the op shops are in Brisbane that you visit so we can go there too

The real question is why u can't produce a Return Label

Sorry to hear about your father. My mother passed in July and I still call her cell phone to hear her voice. Meanwhile, the last couple of weeks have been terrible for me as far as sales. I am a part timer doing this but I was getting 2-3 sales a day average. The last 2 weeks I am lucky if I see one sale a day. I dropped my whole store by 10-15% and still nothing.

Awesome video

Wooo a one minute sale! Gotta love those unique Blackmilk pieces. We only just discovered Zoe Kratzmann recently so very cool to see it in your list. Thanks for sharing!

How would I find events like these in Sydney?

I would love a video listing out all your best selling brands.

So smart how you prepack the items!

You are so gorgeous❤❤❤

Is there a direct number to speak to an ebay rep for sellers? Lately when I call regardless of what option I choose, the machine just says it will send a link to online ebay articles about my issue. How do I get to speak to a person?

And this is why anything over 100 dollars i always sell on Poshmark or mercari. Three days and the sale is final.

This has happened to me in the USA also more than once nope im with u ebay a pain in the ass with the sellers agree its ok

You should show your haul and what you get in each shop rather than walking out with a pike of items that are not revealed

You're emotions are definitely valid

Yep Ive had similar problems with eBay i wont buy or sell ever again on eBay theirs definitely scammers running it ..im in Australia too

Nice to find an Aussie seller. The black winter coat thing will probably sell better next autumn

It seems like eBay is just teaching and encouraging this behavior! Your feekings are very valid!

Ebay can be extremely frustrating! You just need to keep being persistent, like you did, to get your money back. But i hope you reported the seller! That's about all you can do!

If fakes can give me the same quality as the real thing, I need fakes! I don't want to pay more! I always buy the bags I want at *luxrul* .

What is a NAD?

International returns are so hard to deal with. Sucks that even though we describe items properly people can still open inads in these type of cases. Common sense seems to be very uncommon in some of the eBay decisions unfortunately.

Do they have fill a bag events in Sydney?

I had a buyer report that the item purchase was not received by them so I refunded immediately as I can't be bothered wasting my time dealing with issues, only to received negative feedback days later from the buyer saying that the item packaging was damaged!!!!! There are crazy people out there. Reported buyer, blocked buyer and did end up getting refunded by eBay.

Woohoo Ferragamo!

What's the locations please? Is it The Closet in BANYO? Pretty sure it is!

Great video Liv and terrific finds!

And now the buyer has had another win they will looking for the next seller to do this too. Very frustrating especially for us Aussies who wake up to rude surprises. The lack of logic & continuity does my head in. 😬 Try to let it go now & kick some 4th qtr goals for your business. 🤞

I'm casually trying out reselling having a bit of fun with it etc. Very frustrating hearing stories like this. Also is there no real competition for ebay? Noother selling sites? I know there's fb market place but just feels like Ebay needs a bloody run for their money and some healthy competition. Maybe that'll force them to treat sellers better. But like I said I'm new to all this.😅

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Good Job. Appreciate it .

Just curious, did you not use ebay's international shipping option? From what I understand, if you did, they take care of everything...once it is in their hands it is in their court. I have't had any international sales in a long time, maybe several months and had no international NAD's either but I understand that if its Global its on them...why it costs so much more to ship with them.

100% there trying to get items for free! we were just talking about this the other day. A refund should not be given until the item is returned to the seller to inspect. So many sellers have been screwed by buyers sending back broken and not the same item!! and now its seems fake postage labels which is fraud. Ebay needs to put a policy in place to also protect sellers from this.

I'm discovering that everything is automated too much. Ebay, insurance companies, the IRS all have support that just reads off a script, or tell you what you want to hear to get you off the phone. They are all 'pretend' support.

It's a platform they created, not us. Shopify is harder but you have control. Pick you poison

Ive never had ebay make me provide a label in an international sale. How do you know ebay didnt mishandle the shoes when they repacked them??

Call ebay... and call twice to fact check the reps. never chat. Report the buyer "Buyer used item not as described falsely"

I always just pay for a return label (not through ebay) that usually costs more. Then send the the label.

That was the nicest way I’ve anyone ever say munted 🤣👌. Agree. It’s mind boggling how common sense never comes into play. I’ve also found it one customer service rep gives you their “word” It doesn’t mean a thing if the next ones a prick.

I always contact ebay through the message system as ebay then sends you a written copy of your conversation for your proof. Ebay doing refunds to sellers I believe is an automatic thing (not done by a person) as I had one like that and I got it reversed and the case closed in my favour and negative comments removed because just like you, ebay promised one thing but then the automatic process did the reverse. I dont blame you for your emotions but I am like a pitball when it comes to making sure ebay does the right thing for me.

Your feelings are valid. It takes awhile not to feel the way you do and there will be others. It is part of it and it's an imperfect system and there are people who will milk the system unfortunately. All you can do is be the outstanding seller you are. Take some time to regroup - you told your story so well... I felt every bit as I have been through similar in my 17 years selling with Ebay. Take care. You should be so proud of your business and integrity XX

Dishonesty is rife on ebay. Had a similar issue. Buyer wins in most cases. You"l be smarter for the experience though, keep going.

I agree I often think that ebay enables "glorified" shoplifting - so concerned for excellent buyer experiences that they even allow buyers to blatantly steal and scam the platform and worse resellers. It's very frustrating because it also wastes a lot of time and emotional energy. Another issue is the fact that customer service has English as a second language and that frustrates the process when customer service don't always understand what you are asking or trying to explain. It's a shame being in Australia that an Australian-based called centre or chat function is not used by ebay and many other companies.

Sadly yes this can happen. Working with Ebay will resolve the issue and if you are a good account holder with them they will support you, but it can take effort to get there. It is also totally wrong that this buyer has effectively received the shoes and they have cost nothing, as it just encourages them or others again. Also if you have automatic returns in place, it doesn't apply to international which is why the customer has to obtain this. This is what was explained to me, and in a way it protects you from inflating the postage return price. Head forward into Qtr 4. Put it behind you and I hope you have popped them on the blocked list too.

Understand completely, I think some of the processes are automated and no matter who you talk to the system rolls on. Definitely a seller beware situation xx

Sheeze, that would be so frustrating on many levels. I feel for you; how you took great care to get it all in chat writing. I wonder if those boots are stomping around in the US worn by a smug 'buyer' or being resold somewhere else?

If I lived in Australia I’d be one of the biggest eBay sellers. Over here in the USA I’m not even one of the biggest sellers in my city.

4 years ago I had a string of scammers one after another on eBay. Every scammer I’ve ever dealt with is from here in the USA. I’ve never had any problems with international buyers, but Americans are just inherently dishonest. eBay has always been a buyer first platform. The only way I’ve been able to get eBay to take my side in any situation is because I’ve gotten to the point where something happens that is not right I go nuclear on eBay until they take my side.

ive had the same problem idiots from india don't understand one word of english can't even help with the problem i had pathetic

Glad to find you Liv - I am in Oz too!