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I completely agree. In my experience, it’s crucial for the business or those undergoing the change to take ownership of the outcomes to ensure the change truly sticks. As a change manager, my role is to support and enable the business by developing the strategy and plan. From there, I focus on empowering the business to drive the change, with my guidance and support along the way. It’s very much a co-creation process!

hello my friend here to support

This roundtable was an awesome discussion! I did not watch it live, but did stream the live from LinkedIn which gave me sound issues. Glad I found it here on TH-cam! Data really does matter, but understanding your customer matters most

I really think this one should be broken up into timestamps. Very good stuff 👍 Thank you!

Can Indians take up this course? If yes, how to first login? I doesnt seem to work

Re accountability on both sides, I 300% agree. We can lead the horse to water, but we can't make them drink. If the client just doesn't use the tools our software provides, despite all of our efforts, they only have themselves to blame when they don't get the results they want. Thankfully, when it finally gets to this point it usually means s*** has hit the fan and the client is desperate to use the software RIGHT NOW so its a great time to re-engage them! :)

Informative Videos

Awesome discussion!

She's the best !!!

Great podcasts and very informative; thank you

This was a great webinar. I learned a lot of valuable tips. My team and I are trying to determine the best ways to distill information to customers at the right time without overwhelming them. Great advice! Thanks!

Great points RE eye contact factors with Zoom type communications.

Thanks for the video everyone. Andrew, I would love to discuss this topic with you.

Good content. I think if you can get yourself invited to pre-sales conversations, that will help later down the road when the persistence of memory fades.

Appreciate your indeep knowledge on this topic, defintely answers so many Question i had, `good luck to you guys. :)

I really appreciate this kind of content

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Where can we pull the playbook builder mentioned in the video

Good meeting. I'm looking forward to watching other posts.

I loved this, thank you! I do wish that Andrew interrupted Lindsey less; it really interrupted the flow of the webinar

Love this, salute to you guys from Essen Germany.

I really hope I get a reply here. I'd really appreciate it

promosm

yeah, more tactics and specific "how to's" is what we need to get from webinars like these. "Let the customer talk", "listen actively" yeah yeah....but the HOW is usually missing. "ask open-ended questions", sure....but asking good questions is an art. So, yeah....more tactical insights are needed overall.

Keep these going Andrew, they are invaluable.

Applaud the effort, but think you need to figure out what you are trying to accomplish. This is it really a configuration or a user video

Thank you. Very helpful in translating into a customer role from special education!

Outcome orientation! That was super savvy at 16:00. What a wonderful CSMM. Thank you everyone, appreciate the greats sharing some insight and wisdom.

Great conversation. Thank you.

Another great session @successhacker. We’re implementing a focus on company goals and calling it business outcomes.

Needed this..I have a final interview for a customer success position.

As mentioned, a lot of leaders miss their best picks for varying reasons, more so than resumes being inaccurate or not truthful. As a result, employers miss really amazing talent and the talent shake their heads wondering what happened. I’ve seen it happen hundreds of times.

I was thinking difficult conversations referred to stepping up to the plate when you should and when it’s a sensitive situation as taught in the book crucial conversations, and knowing how to do so in a way that will be well received. That isn’t discussed here, however it was a very interesting conversation on delivering bad news or saying “no” to a client.

Super outstanding content. Thank you Guy and Andrew!

Thank you guys for sharing this! I start my role in CSM in the next week. It’s very helpful to know how to important we use data to show value to customers.

Thanks Andrew and Sam for a very informative session. This was really good!

This was very informative. Thank You all

Thank You! Thank You! Thank You! For this. I’m transitioning into tech as a CS and this video helped me define and have a clear path on what I need to do to land my first CS role. Thank You again lol

I just found your channel and wow. What a gem 💎 I’m transitioning into tech and I’m very passionate about customer success. I’m so ready to dive into your channel and learn more about the role. Thx for uploading.

Hope you will get famous soon.!! You are missing out on potential viewers by not using a service such as P r o m o S M!!

Really good points on the value of treating your employees like the most important asset they are.

Another great customer success conversation. I like the idea of CS owning a number.

Great session. Glad to hear your recommended resources, was wondering if you all were going to touch on those books.

Great content, love the customer success conversation. Thank you!

Another great session. Thank you for sharing.

Outstanding segment. Thank you very much!

Funny

Outstanding, loved this training and insights. Thank you!

Great video. Well done with the questions asked in this video. As a Customer Success Leader myself, these are all questions that are top of mind each day!

Will it only record in your browser or can you record your computer screen too?