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Hi @uzbekuncle, Zoho TeamInbox is just a transparent workspace where your group emails and other conversations are shared with the team. Whereas, Zoho Desk is a full-fledged ticketing system. If your workflow is simple and if you don't want ticket numbers, you can very well use Zoho TeamInbox. If you have a complex workflow with advanced agent assignment, SLA etc., we suggest you use Zoho Desk. However, please share with us your email or phone number or write to us at support@zohoteaminbox.com. We can then understand your complete requirement and advice you precisely.

Hey Jorge! Thank you for the suggestions, we've noted them down and we'll see what's possible. We'll keep you posted. With respect to your query about folders, you can now create empty inboxes (inbox with no channel connected) and use them as folders to organize your relevant threads. You can drag and drop them manually, or set up rules to move threads between inboxes. And about joining an email to a thread, you can now mark a thread as duplicate to another thread. We are not entirely sure if this solve your requirement, but we can discuss your case. We're dropping you an email to connect further on your requirements. You can also write to us at support@zohoteaminbox.com for further assistance.

Hello @blackout9823, we will need more details on your query. Please write to support@zohoteaminbox.com

Yikes, good to know

Hi @didier_pare! Sorry for the late reply. In Zoho TeamInbox you can connect group email addresses hosted on any email service, and not just Zoho Mail. Zoho Mail users can very well use the Shared Mailbox capability within the app. We are working on enhancing the features further. Zoho TeamInbox does not follow a folder structure as does Zoho Mail. However, you can use "Shared tags" to organize your threads. Tagging can be automated also.

Hi @santhoshscientifics2396, sorry for the dealy. Telegram channel is live now, check out our instruction on how to create them. Whatsapp channel and Discussions feature is in the testing phase, we will roll them out soon. We'll keep you posted.

Hello @MonQuiocho, sorry for the delay. Yes of course, they can create an inbox for their email address and add only you as the member of the inbox.

Hello James! We're so glad you like our demo and benefitted from it. However, integration with WhatsApp is not available yet, and we are actively working to roll the feature out. We will keep you posted. Thank you.

Hi @Natalia Yungenerlevi! If you're referring to the section where we spoke about adding the mail alias to your email group, there we were not able to show the steps because they vary based on the email service you are using. If you need detailed steps, please refer this link: www.zoho.com/teaminbox/help/adding-group-emails.html. If you need personalized help in setting up your emails, please write to support@zohoteaminbox.com, we'll be more than happy to guide you.

Hello Hend Ra, We don't have any permission like that, but as a workaround you can @mention the member in the comment section of the thread. When you do that only the specific thread will be shared with the member, and they will not be able to view the entire inbox. For further assistance, please write to support@zohoteaminbox.com

Hello DoubleACS, we will need more details before answering your question. We've sent you an email requesting information, please send us a response elaborating your query.

@@zohoteaminbox9164 Hi, you sent me an email the other day. You told me Personal Inboxes in Teaminbox do not feed into Zoho CRM.

@@DoubleACS Sorry, but we don't find any such email sent to you from us. You will be able to view the Personal Inbox's email results also in CRM along with the shared emails. But we are not sure if this is what you're asking. We've sent you another email; requesting you to reply and elaborate your use case there, so we can give you a precise solution. Thank you.

Hey there, we are actively working on adding multiple other channels as inboxes in Zoho TeamInbox. We'll update you when they are ready, keep watching our blog space.