RPA Support documents | RPA Bot Inventory | RPA Tutorial | SolveUnsolved
Hello Viewers,
In this video we will discuss in detail about the RPA Support documents in detail along with detailed example for the required pointers.
We will discuss about below:
1. What is production support document?
2. Who makes support document?
3. How to make Bot support documents?
4. In Detail about Bot Inventory and how does this help in support?
5. What information production deployment checklist document captures?
6. Bot production deployment checklist parameters or content
Highlights:
In order to perform the smooth transition & required activities in Deployment/Hypercare/Post Go-Live phase, below are the standard documents to be generated by the end UAT phase:
RPA Support Documents includes information such as
1. Production Deployment Checklist
2. Production Release notes
3. Bot Inventory
4. Additional supporting document (if any)
Post successful Bot deployment, there may be requirement of updating any existing document-based on the observations in the Deployment/Hypercare phase.
What is RPA Bot Inventory? how to draft?
Bot Inventory document is used to capture detailed information of the Bot which serves as a quick reference point to gather any Bot related details across the team.
The Bot Inventory document includes information such as
Process & Bot count overview
Overview of Bot details i.e.
Bot ID’s,
Type of Bot in terms of re-usability
Associated business process, SMEs & applications involved.
Key tasks & dependencies
Configuration & schedule details, etc.
Bot Inventory document serves as a go to document for Bot users team in terms of reference of any Bot related details, dependencies, re-usability related information to optimize future Bot Development
What Next?
We will work on a real time use case to demonstrate actual use of each of the documents involved in the RPA Phases
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