On this week's episode, I sat down with the GnA Consult Team. Mervie Gabriel, as the Podcast Manager for The Tooth Sleuth podcast, she has been proudly working alongside Greg for nearly two years, with a milestone anniversary coming up on August 2025. Passionate about creating engaging and impactful content, Mervs plays a vital role in managing the podcast’s production and ensuring every episode delivers value to its audience.
Dedicated to the long-term success of both the podcast and GnA Consult, Mervs is excited to continue growing with the team for many years to come, contributing to the company’s vision and achievements.
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With over 20 years of experience in customer service and five years in the dental field, Charles brings a unique blend of expertise, passion, and dedication to his role. Specializing in patient-focused care, Charles works closely with in-house teams to enhance the overall patient experience.
Through weekly training sessions, he helps teams better understand patients’ needs, their motivations for seeking dental care, and the "why" behind their decision-making process. By fostering active listening and empathetic communication, Charles ensures patients feel supported and empowered, particularly when pursuing transformative treatments like full-arch dental procedures.
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With over 15 years of experience in the dental industry, Char has navigated a wide range of roles, from private practices to emerging groups, scaling DSOs, and now consulting. This diverse background has provided a deep understanding of operations across the spectrum, bringing valuable insights into the unique challenges and opportunities within each model.
Currently, as part of the GnA Consult team, Char oversees operations, focusing on business growth, revenue-generating activities, and client retention. Alongside these internal responsibilities, Char thrives in a client-facing role, providing strategic guidance to help build and scale full-arch clinics. Whether focusing on operations, finances, or team dynamics, the goal is always to help clients achieve scalability and profitability.
In this special Christmas episode of The Tooth Sleuth podcast, Greg introduces the GnA Consult team, sharing personal stories and holiday wishes. The team reflects on their roles within the company, their aspirations for the new year, and the best Christmas gifts they've ever received. The conversation emphasizes the spirit of giving and the importance of supporting one another, both personally and professionally, as they celebrate the holiday season together.
You can find more information about us:
Greg’s LinkedIn: www.linkedin.com/in/greg-essenmacher-10470814/
GnA Page LinkedIn: www.linkedin.com/company/gna-consult/
Greg’s Instagram: gregessenmacher
GnA Page Instagram: gna_consult
Facebook Page: gnaconsult