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@@Eric_Rides pretty much the whole Renz are like this. Thank you for sharing the Metcalf trails - I watched those closely)

I didn’t remember so I pulled my knobs off again to check. My parts are in following order from the bottom to the top: 1. Large knob 2. Small washer (frosted side down) 3. Large washer (frosted side down) 4. Small knob I don’t think orientation of small washer really matters. It just supports the center of the larger washer. Larger washer lays flat/leveled with edges of the large knob. I’m not saying it’s correct way to assemble these knobs and washers, but it definitely works for me better then when small washer was placed above large washer. I put the smaller washer on top of the bottom knob first (don’t think it matters what side is facing up, but mine is oriented with smooth side up

@@awesomedn Thank you. I called the maintenance department of the local general agent, and they also reported this assembly sequence.

I just purchased an FT5DR and has the knob issue out of the box. Just wanted to say a quick thank you! I was able to pry the small knob up with my fingers and orientated everything like you described and both knobs work MUCH better now! No more sticking and changing things I didn't mean to.

I feel your pain. This issue isn't worth of going through return process and waiting for a fix or replacement that can come with the same issue. There is a thin notch/cutout on the bottom edge of the upper knob. You can insert a thin flat screwdriver there and pry the knob off the shaft. Just be careful and hold the screwdriver perpendicular to the shaft, or you may mare the plastic, since it's kind'a soft. Also make sure to do this in front of some bag to catch the know and washers if they'll go flying.

@@awesomedn Thanks, I was trying that and afraid to mare the knob or the o-ring/seal underneath. I tried something else, and seems to be working, can't say how long it'll go. I held the radio in my right hand with my thumb on the bottom of it and my first two fingers on the top of the outer knob. Then, I did similar with my left hand, putting that thumb on top of the other and my other two first fingers on the top of the first two. Then, with the leverage of both hands, I squeezed the outer knob downward, toward the radio. And, it seems to have worked. The outer knob hasn't moved the inner one in about 20 revolutions in each direction now. Sadly, I don't think this will be a lasting solution and, if the washer is backwards, as you indicated above, this isn't gonna do the trick long term. I don't know that I can get that knob off, feels like it's been glued on (know it isn't) but wow, is it on there. I looked on line for an exploded diagram so I could see what I'm dealing with, but I couldn't find one. Thanks for your speedy reply and interest. Betting your instructions in the description will help a great many but it only shows the problem, sadly, not the solution you figured out.

@@jaybarr3307 well, you know what to do when the issue returns. I filmed this video before I fixed the issue, to post it online to see if anyone faced it too and how it was solved. Actual fix was done later, and I just updated the description under the video.

@@awesomedn Came back to say that just pressing downward, forcefully, on the outer knob seems to have worked. Been several days of use; the issue hasn't happened once. I think the interference must've been very slight and this has relieved it. I did find a video where a guy demonstrated taking the knobs off (it was a full tear-down video). He used a plastic swedge shaped like a guitar pick, but bigger and stronger, to force the knob up and off without marring it or damaging the gasket. Knob went flying though. Would really advise against using a screwdriver or something metal for this. The knob is super tight and does go flying so the suggestion of putting a bag over it, or pointing it towards an open box or something, is a good idea so you don't lose anything. But, I've lucked out, pressing it hard worked, so I won't need to do.

@@jaybarr3307 I had the same problem. Just pressing downward, forcefully, on the outer knob seems to have worked for me as well ! many thanks !

Agree about QA part. But you shouldn’t be concerned about waterproofness. It has nothing to do with how those knobs are fitted, since seal is between the metal shaft and metal collar/body around the shaft. Plastic knobs are just friction fitted at the end of shaft

You can fix it easily. See the updated description under the video

It's a great bike indeed. I can't find justification for another bike for myself. Glad Kawasaki kept it in production for 2020 lineup. Hopefully they'll keep it for couple years more so I'll have a chance to get a 2nd new C14 and transfer all my farkles.

MovingForward it’s a great bike, buddy! I just got a McCruise kit for it. Going to install before the end of year to be able to ride it on really long stretches of a boring highways

@@awesomedn Haven't had a chance to upgrade with accessories yet but getting ready to. Just checked out some vids on mccruise control and looks awesome! Cheers !!