วีดีโอ

Thanks for reaching out! Please contact our Customer Success team at support@optisigns.com for assistance. We're happy to help!

Thanks for reaching out! You will need to set up our new Video Wall app to run this feature. You can learn more about that feature here: support.optisigns.com/hc/en-us/articles/33382537925267-How-to-Use-the-Video-Wall-App-in-OptiSigns If you have any further questions, please reach out to our Customer Support team at support@optisigns.com for assistance. Thank you!

USB Port is only to connect mouse and keyboard in case you need to browse the settings menu. It is supposed to work with 3 screens atonce, but we are facing an issue with it. When we connect the 3 cables, all the screens go off.

@fahadLifeLog I was told you have to pay an additional 25 per month to use all three. Lol

@@hotshoestudio That is true, and sad at the same time.

Thank you for reaching out! We recently released our Gen 3 Pro Digital Signage Player that has 3x HDMI 2.0b Ports! You can view our latest unboxing video of this new device on our channel now. If you have any further questions about the device, please reach out to our Customer Support team at support@optisigns.com. We're happy to help!

Thanks for reaching out! OptiSigns provides full support on BrightSign players, such as the LS425, however we do recommend using the HD, XD, and XT product lines for better performance. If you have any further questions, please reach out to our Customer Support team at support@optisigns.com.

Thanks for reaching out to us! Our Customer Success team will be happy to assist you with any questions you may have. Please reach out to us at support@optisigns.com!

Thanks for your inquiry! You can update your kiosk in our OptiSigns portal from anywhere, at anytime! All updates will go live if your device is connected to the internet. If you have any further questions or need support, please reach out to our Customer Success team at support@optisigns.com. Thanks again!

Hello! Thank you for getting in touch. We're truly sorry to hear you're facing issues with your Amazon Fire Device. To ensure we can offer you the most effective assistance, could you kindly email our Support team at support@optisigns.com? This way, we can collect a bit more information and provide you with the best possible solution. We're here to help!

Thanks for reaching out! We have since renamed this feature and moved it within our OptiSigns portal. You can now find the interactive kiosk, now known as Kiosk Lite, under the Engage section in our portal. To learn more, please visit our support article: support.optisigns.com/hc/en-us/articles/360053993934-How-to-use-Kiosk-Lite-formerly-known-as-Interactive-Kiosk-app If you have any further questions or need support, please reach out to our Customer Success team at support@optisigns.com. Thanks again!

Thank you for reaching out! You can learn more about this feature and how to set up the Virtual Screen app with the following guide: links.optisigns.com/S6wR. If you have any further questions, you can reach out to our Customer Success team at support@optisigns.com for further support. We're happy to be of assistance!

Thank you for sharing your thoughts. We appreciate your input and are always exploring ways to enhance inclusivity in our products. We are committed to making improvements daily and will consider your suggestions in our ongoing discussions.🙂

Hello! Thank you for getting in touch. We're truly sorry to hear you're facing issues with your remote control. To ensure we can offer you the most effective assistance, could you kindly email our Support team at support@optisigns.com? This way, we can collect a bit more information and provide you with the best possible solution. We're here to help!

Hi, thank you for your inquiry. It depends on the specific capabilities of your TV. If you have a smart TV that can connect to Wi-Fi and download apps, you might not need to purchase a player or any additional hardware for your screens. However, for TVs that aren't smart or don't support the app, an OptiSign player would be recommended and necessary for each screen you wish to use with our solution. You can also check out our page for more hardware recommendations: www.optisigns.com/product/hardware. Please let us know the models of your TVs if you're unsure about their compatibility, and we can help determine the best setup for your needs.

Hi, thank you for your inquiry. Currently, users can configure the position of the navigation buttons on the screen to enhance accessibility. However, our system does not yet support sound enhancements or other specific ADA compliance functionalities. We understand the importance of making our services accessible to all users and are continually working to improve our solution. Please let us know if there are specific ADA functions you're looking for, as it will help us prioritize future updates. Your feedback is invaluable to us.

Thank you for sharing your thoughts with us. At OptiSigns, we are committed to providing high-quality products/services and continually striving to improve based on the feedback from our community. We understand and respect that there are various options available in the market, including Intuiface, and we appreciate the healthy competition as it pushes us to innovate and enhance our offerings. If you have specific concerns or suggestions on how we can improve, we would love to hear them. Please feel free to reach out to us at support@optisigns.com. Your feedback is invaluable to us as we aim to meet and exceed the expectations of our customers.

Hi, are you having trouble connecting to the internet from your device on your digital screen? Would you please provide more details on your issue to our dedicated Support team at support@optisigns.com? We will be happy to help!

Pay for internet bozo

Hi! Thank you for your comment. Our AI feature supports Android.

Thank you for your incredibly kind words! At OptiSigns, we're more than just a business - we're a passionate team committed to bringing you the best every day. Your support fuels our dedication to providing you, our wonderful customers, with top-notch service and products. We're so grateful to have you with us on this journey!

Hi, thank you for your inquiry. We offer several subscription plans, charged on a per-screen per-month basis, providing access to our software, continuous updates, and support. For detailed pricing, please visit our pricing page - www.optisigns.com/pricing. We're here to assist with any further questions or specific needs you may have.

After 9 months, I still want to know too!

Hello, thank you for your comment. Yes, you can create a schedule and assign the playlist to play on a certain day or recurring days. You can also schedule what time the playlist should start and end. You can click to learn more via URL: tinyurl.com/bd52f7wa. I hope this helps. If you have any additional questions or concerns, please do not hesitate to contact us at support@optisigns.com. We are here to assist you further.

Hello, thank you for your compliment and comment. You can customize a 'Name' under Claim Name and leave 'Namespace' blank as this is optional. When you do the mapping in the OptiSigns SSO setting, it will directly map the Claim Name instead of the URL Claims. It is also ok to use the default URL Claims, but you will need to use the URL Claims in the OptiSigns SSO Advanced Setting. -First Name SAML Attribute -Last Name SAML Attribute -Groups SAML Attribute By default, the Claim Name is used instead of URL Claims. If you have any additional questions or concerns, please do not hesitate to contact us at support@optisigns.com. We are here to assist you further.

Hello, thank you for your comment. It's not necessary for the devices to be on the same network to push the content. You can conveniently push your content from any location. For instance, I can remotely access my account from home and send my relevant content to the digital screen at my office. If you have any additional questions or concerns, please do not hesitate to contact us at support@optisigns.com. We are here to assist you further.

Hello and thank you for your inquiry. Indeed, it is possible to overlay a one-time schedule onto a recurring one. To provide an example, suppose you have a daily schedule set to run from 9 a.m. to 5 p.m. If you wish to insert a unique schedule for today, perhaps from 10 a.m. to 11 a.m., you can seamlessly overlap these schedules. As a result, the player will seamlessly transition to displaying the single schedule during that hour, before seamlessly reverting back to the regular daily schedule. For a more detailed understanding, we have an informative article available that explains this process: support.optisigns.com/hc/en-us/articles/360016981853-Create-and-using-Schedules-with-OptiSigns If you find yourself in need of further assistance, please don't hesitate to contact us at support@optisigns.com. We are more than happy to provide additional help.

Hello there! We're truly grateful for your openness in sharing your thoughts about the video. Your feedback means a lot to us, and we're thankful for the opportunity to learn from your perspective. Your suggestions have our full attention, and we're committed to making the necessary improvements. Rest assured that we're actively addressing the issues you've pointed out, such as the low volume and pacing of the speech. Our goal is to create content that resonates positively with our audience, and your insights are pivotal in helping us achieve that. In the meantime, if you have any questions or concerns regarding our templates or designer app, please feel free to reach out to us at support@optisigns.com. Thank you again for your feedback and best wishes.