DOT & Company
DOT & Company
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How to Navigate Tricky Clients
SCALING YOUR MARKETING AGENCY // AGENCY LIFE // DIGITAL MARKETING AGENCY TIPS // CLIENT MANAGEMENT // ACCOUNT MANAGEMENT // CLIENT ONBOARDING // BUSINESS // ACCOUNT MANAGER // CLIENT // AGENCY // WORK LIFE BALANCE// REMOTE// AGENCY OWNER // CLIENT ACCOUNT MANAGER // PROJECT MANAGEMENT // How to Navigate Tricky Clients
Speak with an account manager from DOT & Company here: www.dotandcompany.co/hire-dot
________________
Navigating Tricky Clients: Tales from the Agency Trenches
Navigating tricky client relationships doesn’t have to feel like walking a tightrope-it’s all about striking the right balance between empathy, clear communication, and firm boundaries. The secret sauce? Managing expectations from the get-go. Whether it’s setting deadlines, deliverables, or keeping everyone aligned with meeting schedules, clarity upfront sets the stage for smooth sailing later on. 💪🏻
Here’s the deal: misalignment and tough conversations usually happen when assumptions are made, so transparency is your best friend. Keep the lines of communication wide open, and be proactive about sharing updates so nothing catches anyone off guard. When conflict does bubble up, take a beat to understand where the client’s frustrations are really coming from. More often than not, tricky behavior is a reaction to feeling unheard or unsure-and a little empathy goes a long way in turning things around. 🤯
Next up, hold the reins in meetings by setting clear agendas and allowing space for the client’s concerns, while still keeping the conversation on track. It’s a delicate dance, but keeping things structured helps you stay in control without letting the discussion go off the rails. And don’t forget: accountability is everything. Owning any hiccups and pivoting toward solutions builds trust-even in those hard-to-navigate moments. 🤩
But here’s the kicker: no matter how airtight your processes are, there will always be a tricky client who pushes the limits. That’s when your boundaries, your processes, and your confidence kick in. Trust the systems you’ve put in place, be firm yet gracious, and know when it’s time to loop in higher-ups. When you show up grounded and prepared, you can handle just about anything they throw your way. 🌟
Both Kayla and Kristen agree: communication, accountability, and boundaries are key to preventing chaos in client relationships. But let's be real-no matter how solid your processes are, there will always be a tricky client or two. Have your own tips for handling tough client situations? We’d love to hear them! 🤗
________________
FREE DOWNLOADS:
Download our FREE Email Templates here:
www.dotandcompany.co/email
Download our FREE Client Onboarding Checklist here: www.dotandcompany.co/checklist
________________
Have you been thinking of hiring a client account manager for your growing marketing agency? Hiring a team doesn’t have to be stressful or risky-but you should hire someone who’s capable and trained up! Let us be your guide! I’ll show you the right steps on how to get started:
Click here: www.dotandcompany.co/dotapply and fill out the form.
________________
If you liked this video, please give it a thumbs up , subscribe, share it with your friends.
MORE DOT & CO:
Website: www.dotandcompany.co/
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Pinterest: www.pinterest.ph/ClientAccountManagement/
th-cam.com/video/NnWegAXNgEY/w-d-xo.html
มุมมอง: 55

วีดีโอ

Setting Quarterly Goals for Your Agency with Jill
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From Developer to Agency Leader: Pete Everitt’s Journey to Success
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ความคิดเห็น

  • @emelieemanuelsson9449
    @emelieemanuelsson9449 8 วันที่ผ่านมา

    Hi, so good video to understand Asana more! BUT I have a question: We have all our clients and their projects in Asana. Is it correct to set up our clients under "Teams" and then create a "new project" for each job we do for them? Or what is the best way to do this? We have many small clients with several different projects for each client. We also want to create templates for recurring projects to avoid reinventing the wheel each time. Do we need to create a "new project" and then transfer the template there, or how does that work? Many questions :P

  • @Ishtarbby
    @Ishtarbby หลายเดือนก่อน

    💚💚💚 i’m getting a role as a client facing marketer 🎉

  • @17meows
    @17meows 3 หลายเดือนก่อน

    Thank you for this!

    • @dotandcompany
      @dotandcompany 2 หลายเดือนก่อน

      Glad it was helpful! 💗

  • @321Chew
    @321Chew 4 หลายเดือนก่อน

    very helpful! thanks!

    • @dotandcompany
      @dotandcompany 2 หลายเดือนก่อน

      You're welcome! ✨

  • @djdunnydee
    @djdunnydee 4 หลายเดือนก่อน

    Thank you for this information, it's very helpful.

    • @dotandcompany
      @dotandcompany 2 หลายเดือนก่อน

      Sooo glad it was helpful! 💪🏻

  • @Meehaly
    @Meehaly 5 หลายเดือนก่อน

    wowwww. thank you soooo much!!!!!!!!!!!!!!!!!!!!!!

    • @dotandcompany
      @dotandcompany 5 หลายเดือนก่อน

      We're sooo glad you liked it! ❤️

  • @coreyquinninc
    @coreyquinninc 8 หลายเดือนก่อน

    Congrats on launching your community!

    • @dotandcompany
      @dotandcompany 7 หลายเดือนก่อน

      Thank you so much, Corey! 😀

  • @alimarketingcoach
    @alimarketingcoach 9 หลายเดือนก่อน

    For me its playing 🏀 n morning coffee. Awesome tips 🏆thanks

  • @M.MHOQSHUVO
    @M.MHOQSHUVO 9 หลายเดือนก่อน

    I wants to Start Digital marketing agency, How can you help me

  • @dolapatalabi-qd1ko
    @dolapatalabi-qd1ko 9 หลายเดือนก่อน

    very insightful especially going into an interview very soon. Thanks alot for putting this videos out.

    • @dotandcompany
      @dotandcompany 7 หลายเดือนก่อน

      Glad it was helpful! 💗

  • @mightydawnweb
    @mightydawnweb 10 หลายเดือนก่อน

    Unfortunately, this didn't work as shown in the video where it looks so easy. The template downloads as an Excel file but only CSVs can be uploaded into Asana. So you'll have to convert it. When I converted to CSV, it only converts a single tab at a time so I'll need to go into each tab separately and try to upload those. However, I tried that on the first tab and it looks different than what's happening in the video. 😩 UPDATE: SOLVED! Open the Excel csv file and click on the tab at the bottom > click Save to save it with that tab selected > then go in and upload the file in Asana and it will open up only the data on that specific tab > click Go To Project to import the data. Afterwards, click on the next tab in the worksheet > click Save > then go back into Asana > create another new project > upload again. Keep going for all the tabs. After uploading the file for each tab, you'll end up with a different project for each tab in the worksheet. Also, the SEO Checklist looks like nothing imported but all the data is inside the tasks so click on one to open it and you'll see all the info. These look great!! Good luck! 🙂

  • @mightydawnweb
    @mightydawnweb 11 หลายเดือนก่อน

    Asana - absolutely!

    • @dotandcompany
      @dotandcompany 7 หลายเดือนก่อน

      😍😍😍

  • @AvinashSreeram
    @AvinashSreeram 11 หลายเดือนก่อน

    theming of slack as a notification centre for reserved time slots for discussion is great, for media buyers or sellers to be ready for day to day pre bid level is ultimate, and we can even sub loop slack steps with pre dashboard from integra table presentation of data vs achieved is a more robust way to confirm of campaign and account restructuring too. 360 environment implementable

  • @JanaBrožová-n8z
    @JanaBrožová-n8z ปีที่แล้ว

    where can I find the onboarding template please?

    • @dotandcompany
      @dotandcompany 6 หลายเดือนก่อน

      Here you go > www.dotandcompany.co/checklist

  • @farahadass6654
    @farahadass6654 ปีที่แล้ว

    CAMKM

  • @nolakupu1
    @nolakupu1 ปีที่แล้ว

    I play this to study and work <3

    • @dotandcompany
      @dotandcompany ปีที่แล้ว

      That's great to hear! 💕

  • @hammad4061
    @hammad4061 ปีที่แล้ว

    💥 'promo sm'

  • @babatundeadebisi3012
    @babatundeadebisi3012 ปีที่แล้ว

    CAM

  • @urban-pixel
    @urban-pixel ปีที่แล้ว

    Oh god im still struggling with this!

  • @aswathyajay4103
    @aswathyajay4103 ปีที่แล้ว

    Hi

  • @AliurRahmanSuhel
    @AliurRahmanSuhel ปีที่แล้ว

    Hello [DOT & Company] It’s exciting that your company (website) is looking to do TH-cam marketing I understand that finding the right fit for your ads is a top priority. Getting the right TH-cam marketing deliverable is critical to your company’s growth and success. With 6 years of experience in the industry. I have worked with companies just like yours on many similar TH-cam marketing. For instance TH-cam marketing sample. This gives me just the experience and perspective you’re looking for. I have attached some samples for your review. I would be happy to discuss your TH-cam marketing need and how I can help you meet them. I look forward to talking to you. Best Regards Aliur Rahman Suhel

  • @tinydesignstudio
    @tinydesignstudio ปีที่แล้ว

    Oh my gosh. I've been looking for this kind of high-level overview for years. I have struggled to come up with my own processes & am so grateful that you shared your tips as an expert in the field.

  • @midenightangels
    @midenightangels ปีที่แล้ว

    Cam

  • @emmanuelgage3644
    @emmanuelgage3644 ปีที่แล้ว

    Feature creep is a real thing! Great principles to go by on this episode!

  • @eklasuddin_pappu
    @eklasuddin_pappu ปีที่แล้ว

    NICE MAM

  • @cheyennelamar8581
    @cheyennelamar8581 ปีที่แล้ว

    Thank you for this!

  • @erinengland5909
    @erinengland5909 ปีที่แล้ว

    Super helpful! Do you use any email integrations to queue sending emails?

    • @dotandcompany
      @dotandcompany ปีที่แล้ว

      Hey Erin! I don’t personally, besides “schedule send” in google or using our email marketing software, FloDesk!

    • @erinengland5909
      @erinengland5909 ปีที่แล้ว

      We’re actually using FloDesk! It does not integrate with asana, right?

    • @dotandcompany
      @dotandcompany ปีที่แล้ว

      @@erinengland5909 not that I know of!

  • @eklasuddin_pappu
    @eklasuddin_pappu ปีที่แล้ว

    NICE VIDEO SIR

  • @markbass354
    @markbass354 ปีที่แล้ว

    HI

  • @m_preston
    @m_preston ปีที่แล้ว

    This is a really helpful video for understanding better ways to use Asana. Great onboarding process! Thanks for creating this!

  • @aloysiussandham4098
    @aloysiussandham4098 ปีที่แล้ว

    p͓̽r͓̽o͓̽m͓̽o͓̽s͓̽m͓̽

  • @calladdicts2015
    @calladdicts2015 2 ปีที่แล้ว

    We are looking into asana and clickup. If you were starting over fresh which would you choose now?

    • @dotandcompany
      @dotandcompany 2 ปีที่แล้ว

      Great question! It really depends on your needs. We use Asana internally because we have used it for 4 years and have tons of data in there. Do a trial of both and see what feel you like! They'll have different features on both, so it depends on what youneed

  • @trustsolutions2549
    @trustsolutions2549 2 ปีที่แล้ว

    Download link?

    • @dotandcompany
      @dotandcompany 2 ปีที่แล้ว

      Here you go! www.clientaccountmanager.com/checklist

    • @mars8289
      @mars8289 ปีที่แล้ว

      @@dotandcompany it doesnt work

    • @dotandcompany
      @dotandcompany ปีที่แล้ว

      Try this one >> view.flodesk.com/pages/61f944806114df05454c4adf

  • @ahmadel-massry2340
    @ahmadel-massry2340 2 ปีที่แล้ว

    very helpful, and u have a fantastic smile 😍

  • @mirandacalatrello6571
    @mirandacalatrello6571 2 ปีที่แล้ว

    Loved getting the opportunity to connect with you all!

  • @sanketparab7509
    @sanketparab7509 2 ปีที่แล้ว

    I love these seshs. You both are the best Managers!

  • @beautyblossomsbu
    @beautyblossomsbu 2 ปีที่แล้ว

    Thanks you so much. With a dream job opportunity on Tuesday, this video gives me an understanding of the bandwidth and gives me the confidence I need to succeed. Thank you so much ladies

    • @dotandcompany
      @dotandcompany 2 ปีที่แล้ว

      Glad it helped! Best of luck.

  • @kennethanderson2398
    @kennethanderson2398 2 ปีที่แล้ว

    I'm currently interviewing (on the 3rd interview step) for my first potential CAM position in AZ. This video is a HUGE help. Thank you for posting!

    • @dotandcompany
      @dotandcompany 2 ปีที่แล้ว

      Glad it helped. You're welcome.

  • @michaelb.2113
    @michaelb.2113 2 ปีที่แล้ว

    CAM I have a question, if an agency is more a production studio whose client's maybe other agencies, wouldn't the studio need client facing account manager? And how technically versed would this account manager have to be?

    • @dotandcompany
      @dotandcompany 2 ปีที่แล้ว

      I'd say you'd still need an account manager, the relationship just may look slightly different (managing agency relationships vs. direct to client). You'd likely need someone who's versed in the production work you're doing so they can manage projects and answer questions on their own. I hope this helps, Michael!

    • @michaelb.2113
      @michaelb.2113 2 ปีที่แล้ว

      @@dotandcompany It does, thank you. And great content, glad I discovered your channel.

    • @farrukhahmad7803
      @farrukhahmad7803 ปีที่แล้ว

      Anyone want Hire Asset , Accounts And Tax Manager And Transaction Purpose , I Do Work With Safe And Secure

  • @toriro.2652
    @toriro.2652 2 ปีที่แล้ว

    This is so on time for me right now as I bring on account managers. So appreciative of you all sharing your experience! 🙏🏾💛

  • @jonathonward5699
    @jonathonward5699 2 ปีที่แล้ว

    your template is great!!! all the links to loom videos ect are missing though :(

    • @dotandcompany
      @dotandcompany 2 ปีที่แล้ว

      I'll look into it. Thank you.

  • @hellogbaby
    @hellogbaby 2 ปีที่แล้ว

    Hi! I have 5 years of experience in account management. A total of 12 years experience of client services for e-commerce companies. I have little experience in Digital Marketing. Is having former experience in digital marketing essential to this role?

  • @sociallab1111
    @sociallab1111 2 ปีที่แล้ว

    Asana!

  • @amineunshakable1295
    @amineunshakable1295 2 ปีที่แล้ว

    Absolutely enlightening, there is no doubt. I personally don't use Asana, but I do mine on Plutio, and it has been a game changer since I fully stacked the last time they come on Appsumo along my nimbus note and I have been reorganizing all the task accordingly all the time. Glad, I stumbled upon this walkthrough to learn the process and improve the system i'm working on, after all the life is a learning process.

  • @court.farrell
    @court.farrell 2 ปีที่แล้ว

    Great episode - I got so much from it! Perfect timing for me and my agency as well ☺️

  • @gbidemi1
    @gbidemi1 2 ปีที่แล้ว

    Thank you for this post.

  • @urban-pixel
    @urban-pixel 2 ปีที่แล้ว

    Hahahah Taylor, I totally agree with you! I love talking about that kind of stuff! I really hope to connect and learn more from you! I love it when I find people who wanttttt to talk about it and not like feel forced to listen to me bla bla bla about Asana!

  • @portlandautocare
    @portlandautocare 2 ปีที่แล้ว

    Thank you for this 🙏🏼