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hi there, no worries, we will help you troubleshoot. You can contact the Caroma store on the platform where you purchased the scooter, for example, if you bought it on Amazon, you can open your Amazon application find the Caroma store, and ask for customer service, which is the quickest way to help cope with this. If this way doesn't work, you can directly send an email to our official customer service team: caromaservices@outlook.com

my god, I hope you're feeling better now! The scooter can reach a maximum speed of 20 mph. We recommend starting at a low speed to get used to it, and then gradually increasing the speed according to your needs❤️

Hi, there is an app QR code on the instruction, you can scan it and then download the app.

Hi there, thank you so much for loving Caroma scooters! We are working on the stock of Caroma E66pro and E68pro and they are gonna be available on Amazon soon, but the certain dates are still not sure. Please pay attention to our store or our official website: caromaescooter.com/

hi there, the quantity is just right.

@@caroma_official the step where you put nuts behind the bolts when installing the basket is optional?

of course! we will make it later❤❤

Thanks for your feedback! Our product department is considering upgrading it!

I believe that's the p7 or the p2. The only difference is the battery size

Hi there, you can get Caroma C1 from Amazon and Caroma's Official Website: caromaescooter.com/ But now this model is sold out and we are working on restoring it! Please keep tuned!

hi there, no worries, our P2 scooter has a great performance❤

hi there, no worries, please contact the Caroma store's customer service on the platform you purchased, which is the quickest way. ( for example, if you bought it on Amazon, you can look for the Caroma store and send the staff a message about your issue on Amazon). edit: The second way is to contact our CAROMA official Customer Service Team: caromaservices@outlook.com

hi there, we are sorry to hear about this. Could you please let me know if you contacted the Caroma store's customer service on the platform where you purchased the scooter? And Have you contacted our official customer service team: caromaservices@outlook.com ( Ps: please check out your email box carefully, our customer service email usually be taken us spam or ignored) If you contacted both of them but still don't get any response now, please send DM to our IG or FB, we will help you directly contact our Customer Service Team Departmemt.❤

Hi there, thanks for choosing Caroma scooters! The battery is not only related to the riding time but more to the riding range. Normally Caroma P1 scooter can reach 25 miles per full charge. If you keep riding at a high speed all the time, then the battery tends to die fast. The top speed may change according to the road types, wind, load weight, battery charge...

Hi there, thanks for choosing Caroma scooters! Here you can refer to the assembly video: th-cam.com/video/b7FRfv0lr7U/w-d-xo.htmlsi=zO4hsSl8XkQEO5hy if you find it still doesn't work, please contact our customer servcie team: caromaservices@outlook.com

Hi there, after charing the scooter and making sure the charge has been pulled out, insert the key to start the scooter and then operate the cruise control. If it still don't work, please let me know if you contacted the Caroma store's customer service on the platform where you purchased the scooter? And Have you contacted our official customer service team: caromaservices@outlook.com

Hi there, thansk for choosing our brand. Please check if you hold the brakes. If it still doesn't help, please contact our customer service team: caromaservices@outlook.com

yes, we upgraded our display, so now it doesn't come with speedometers now

Hi there, we can provide keys if you lost yours, please contact our customer servcie team: caromaservices@outlook.com

I’m like 6’1 I can still ride it well (pause) ? I feel like it might be too small for me

hi there, Caroma P3 scooter has a certain degree of water resistance. But we do not recommend to ride it in the rain

hi dear, you can contact Caroma customer service team via email: caromaservices@outlook.com

hi there, you can scan the QR code on our direction, then it will lead to this app