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The Everyday Realities of a Short-Term Rental Property Manager | Hostaway Webinar Series
Sand Stays Co-Founder Derek DeCesere joins Hostaway CEO Marcus Rader for a very special edition of the Hostaway Webinar Series.
Derek and Marcus chat about the everyday realities of being a vacation rental property manager, how Sand Stays has achieved success through its direct booking website and why Derek and his team love using Hostaway as their main vacation rental software.
Timestamps
00:00 Introduction
01:11 How Sand Stays Got Its Start
07:51 The Impact of Seasonality on Derek's Business
09:38 Sand Stay's Short-Term Rental Business Model
12:22 Finding Success Through Direct Bookings
15:30 Working with OTAs like Airbnb, Vrbo and Booking.com
20:31 Evolving the Business and Diversifying Revenue Streams
23:18 Pros and Cons of Being the Merchant of Record
22:09 Is It Risky to Accept Direct Bookings?
28:01 Managing Unreasonable Owners
33:57 Managing Guest Expectations
35:53 Managing Owner Expectations
37:41 The Biggest Surprises of Being a Vacation Rental Manager
42:04 Payment Options for Direct Booking Websites
43:56 Collecting Guest Email and Phone Numbers
46:34 Sand Stays Customer Service Team
47:52 Airbnb's Host Only Fee
48:56 Fees and Price Transparency
51:14 Video File Management
55:33 Wrap Up and Derek Contact Info
👀 Read more about the Sand Stays story on our website:
www.hostaway.com/case-studies/sandstays/
✍️ Learn more about Direct Booking Websites on our Blog: www.hostaway.com/blog/vacation-rental-direct-booking-websites-a-full-breakdown/
***************************************
🔗 Find out how Hostaway's Vacation Rental Software boosts your business: www.hostaway.com/get-free-demo
🤝 Connect with us on social media 👇
IG - hostawaycom
FB - Hostawaycom/
LI - www.linkedin.com/company/hostaway
X - hostaway
🧡 About Hostaway 🧡
Hostaway is an All-in-One vacation rental software solution for growing property managers. We provide tools to automate and simplify marketing, sales, communication, operations, reporting and accounting. Our software is different from every other PMS and Channel Manager, because it is flexible and grows with your business. It’s customizable and we provide an amazing team that helps you set it up and cheer you along your path to success.
Hostaway is also the largest marketplace for vacation rental software and tools. Our Marketplace features over 100 solutions and our team can recommend you solutions to every imaginable problem. Hostaway is privately owned and funded by a comprehensive network of VC’s and entrepreneurs.
มุมมอง: 209

วีดีโอ

Hostaway Demo en Français
มุมมอง 157หลายเดือนก่อน
Plus de réservations. Moins de soucis. Automatisez vos tâches et simplifiez-vous la vie! Hostaway est le logiciel de gestion locative saisonnière classé numéro 1 partout.
Hostaway Dynamic Pricing Walkthrough with Product VP Maria Lopez
มุมมอง 4152 หลายเดือนก่อน
Maximizing revenue and occupancy is the name of the game. Hostaway Dynamic Pricing puts billions of data points to work to save time and drive more revenue. Location, seasonality, amenities, local events and more, the Hostaway Dynamic Pricing algorithm helps choose the most competitive pricing for your listings. To give you a look at how dynamic pricing works, our VP of Product Maria Lopez take...
Special Live Session: Hostaway Dynamic Pricing | Hostaway Webinar Series
มุมมอง 4822 หลายเดือนก่อน
Sixty percent of short-term property managers use a dynamic pricing tool, and most of them work just fine. The problem is when you've got one tool for dynamic pricing, one for your PMS and one for channel management, you waste a ton of time and effort moving from tool-to-tool. That's why we're thrilled to announce Hostaway Dynamic Pricing. All the power you expect from a dynamic pricing tool, n...
Introducing Hostaway Dynamic Pricing!
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📈 Hostaway Dynamic Pricing can drive 20% more revenue for your listings. What's the secret sauce? Powerful algorithms that analyze billions of data points to make sure your listings are priced to generate more revenue and more stays. 💪 In addition to boosting revenue by 20%, dynamic pricing for short-term rentals can increase occupancy rates by as much as 15%. It's not magic, it's Hostaway Dyna...
Hostaway - 2 Minute Overview 2024
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In this video with Arti from Hostaway, you'll see why Hostaway is the #1 rated vacation rental software and a preferred partner with online travel agencies like Airbnb, Vrbo, Booking, Google Vacation Rentals, Expedia and more. 🔗 And book a demo for yourself here: www.hostaway.com/get-free-demo 🧡 About Hostaway 🧡 Hostaway is an All-in-One vacation rental software solution for growing property ma...
💪 This Property Management Company Grew 6x with Hostaway!
มุมมอง 2.6K3 หลายเดือนก่อน
Vacation rental software can be the key to unlock growth for your short-term rental business. But only if you choose the right one. For Lifty Life Properties that choice was Hostaway. Meet Lifty Life Co-Founders Connor and Keiran Griffiths and find out how they unlocked 6x growth with Hostaway! Dive deeper into the Lifty Life case study on our blog: www.hostaway.com/case-studies/liftylife/ 🔗 Fi...
📈 This Property Management Company Grew 6x with Hostaway!
มุมมอง 643 หลายเดือนก่อน
Vacation rental software can be the key to unlock growth for your short-term rental business. But only if you choose the right one. For Lifty Life Properties that choice was Hostaway. Meet Lifty Life Co-Founders Connor and Keiran Griffiths and find out how they unlocked 6x growth with Hostaway! Dive deeper into the Lifty Life case study on our blog: www.hostaway.com/case-studies/liftylife/ 🔗 Fi...
🔥 This Property Management Company Grew 6x with Hostaway!
มุมมอง 4.5K3 หลายเดือนก่อน
Vacation rental software can be the key to unlock growth for your short-term rental business. But only if you choose the right one. For Lifty Life Properties that choice was Hostaway. Meet Lifty Life Co-Founders Connor and Keiran Griffiths and find out how they unlocked 6x growth with Hostaway! Dive deeper into the Lifty Life case study on our blog: www.hostaway.com/case-studies/liftylife/ 🔗 Fi...
Customers and Partners LOVE Hostaway: Here's Why
มุมมอง 1384 หลายเดือนก่อน
We were on the ground in New Orleans for the VRMA Spring Forum! The best part? Getting to talk to our customers and partners. We asked them one very simple question: What do you love most about working with Hostaway? Here's what they had to say. Featured: Kiersten Underhill (Summit Sky Ranch) Andy Ritan (Atlanta Vacation Rentals) Brandon Sauls (ICND) Kaile Clark (sojo) Laura & Dmitry Yusim (Boo...
Maximiza tus reservas y simplifica el manejo de tus propiedades con Hostaway 😄
มุมมอง 3464 หลายเดือนก่อน
Hostaway es la plataforma de alquiler vacacional todo en uno mejor valorada. Automatizamos y optimizamos tus operaciones para una gestión de alquileres turísticos de corta estancia sin esfuerzo. get.hostaway.com/sp/
2024 Market Trends and Insights with Vrbo | Hostaway Webinar Series #vrbo #hostaway
มุมมอง 5925 หลายเดือนก่อน
Discover the Latest Trends and Insights in the 2024 Market with Vrbo! As you're aware, Vrbo remains the top choice for whole-property rentals. Join us in our upcoming webinar where we delve into the perfect synergy between Hostaway and Vrbo. In our latest installment of the Hostaway Webinar Series, the teams from Vrbo and Hostaway provides you with a comprehensive overview, including: - Excitin...
Feature Showcase: Direct Booking Engine
มุมมอง 6755 หลายเดือนก่อน
Increase your revenue with Hostaway's Direct Booking Engine - one of our popular features that increase your earnings, promote your own brand, and also enhance your guests’ experience! With this feature, you can save on booking channel commissions and find new revenue streams to upsell additional features and services. At the same time, you can create different booking engines for different des...
Hostaway Customer Story: Park Place Properties | How One Property Management Company Grew 180%
มุมมอง 2775 หลายเดือนก่อน
Hostaway Customer Story: Park Place Properties | How One Property Management Company Grew 180%
Don't Waste Your Time Hacking Airbnb's Search Algorithm | Hostaway Webinar Series #clips
มุมมอง 2935 หลายเดือนก่อน
Don't Waste Your Time Hacking Airbnb's Search Algorithm | Hostaway Webinar Series #clips
One HUGE Mistake New Property Managers Make | Hostaway Webinar Series #clips
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One HUGE Mistake New Property Managers Make | Hostaway Webinar Series #clips
Airbnb Insights, Updates and Best Practices for Hosts | Hostaway Webinar Series #airbnb #hostaway
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Airbnb Insights, Updates and Best Practices for Hosts | Hostaway Webinar Series #airbnb #hostaway
Failure to Communicate: When Guest Comms Go Wrong | A Message from Marcus
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Failure to Communicate: When Guest Comms Go Wrong | A Message from Marcus
The Biggest Misconception About Short-Term Rental Regulations | A Message from Marcus
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The Biggest Misconception About Short-Term Rental Regulations | A Message from Marcus
A Buyer's Guide to Vacation Rental Software | Hostaway Webinar
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A Buyer's Guide to Vacation Rental Software | Hostaway Webinar
PSA: All You Vacation Rental Operators Out There | A Message from Marcus
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PSA: All You Vacation Rental Operators Out There | A Message from Marcus
Feature Showcase: Owner Statements
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Feature Showcase: Owner Statements
2023 Product Round-Up and 2024 Roadmap | Hostaway Webinar
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Short-Term Rental Industry Predictions 2024 | Hostaway Webinar
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Short-Term Rental Industry Predictions 2024 | Hostaway Webinar
Hostaway Demo 2024 | All-in-One Vacation Rental Management Software and Channel Manager
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Hostaway Demo 2024 | All-in-One Vacation Rental Management Software and Channel Manager
How to Get Started as a Property Manager | Hostaway Webinar
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How to Get Started as a Property Manager | Hostaway Webinar
Why You Should Convert Your Long-Term Rentals to Short-Term Rentals | Hostaway Webinar
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Why You Should Convert Your Long-Term Rentals to Short-Term Rentals | Hostaway Webinar
Everything You Need to Know about Smart Locks | Hostaway Webinar
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Everything You Need to Know about Smart Locks | Hostaway Webinar
Hostaway Customer Story: Host Services Group | Optimize Your Short-Term Rental Business
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Hostaway Customer Story: Host Services Group | Optimize Your Short-Term Rental Business
How to Protect Your Vacation Rentals from Cybersecurity Attacks | Hostaway Webinar
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How to Protect Your Vacation Rentals from Cybersecurity Attacks | Hostaway Webinar

ความคิดเห็น

  • @RobinSheaTV
    @RobinSheaTV 13 วันที่ผ่านมา

    Advise on marketing properties

  • @naomiewald8751
    @naomiewald8751 22 วันที่ผ่านมา

    can you disclose your fees?

  • @Superhostideas
    @Superhostideas 22 วันที่ผ่านมา

    Como es la velocidad en google? Supera a hostinger o siteground?

  • @sharonxbee
    @sharonxbee หลายเดือนก่อน

    Hi how can I make one statement for each listing please? When I try to make a statement, all my listings seems are on one paper? thanks.

    • @Hostawaycom
      @Hostawaycom หลายเดือนก่อน

      Hi! On the Create & Edit tab of Owner Statements, there is a filter icon on the top left of the page where you can click the Listings you want to include in this particular owner statement. You can create a new statement for each listing this way For more information on setting up Owner Statements, check out our user guide: support.hostaway.com/hc/en-us/articles/1260805077389-Owner-Statement-Overview

    • @sharontumminello1948
      @sharontumminello1948 หลายเดือนก่อน

      @@Hostawaycom Thank you another question is how to remove the USD on the statement please? The numbers are right, but the currency should be in NZD. So how to change it from USD to NZD, or just remove the USD please?

  • @estebansierra2332
    @estebansierra2332 หลายเดือนก่อน

    Sirve en Colombia?

    • @Hostawaycom
      @Hostawaycom หลายเดือนก่อน

      ¡Sí! Operamos en Colombia. Programa una demostración con nosotros y déjanos mostrarte Hostaway en acción - get.hostaway.com/sp/

  • @JoyLivingCanada
    @JoyLivingCanada 2 หลายเดือนก่อน

    Does it automatically apply the price onto different platforms like aribnb, booking...?

  • @ryandorough6954
    @ryandorough6954 2 หลายเดือนก่อน

    How does this compare to Pricelabs Algo?

  • @manuellemus8542
    @manuellemus8542 2 หลายเดือนก่อน

    What is the price per listing? It cannot be found any where and that is a bit frustrating. Transparency is really important.

    • @Hostawaycom
      @Hostawaycom 2 หลายเดือนก่อน

      Hi there! When you toggle on a listing you'll be shown pricing before you're charged

  • @markcameron333
    @markcameron333 2 หลายเดือนก่อน

    how can I find out how much this will cost me per listing if activated?

    • @johnnztf
      @johnnztf 2 หลายเดือนก่อน

      That's what I want to know. Also other dynamic pricing software has a greater level of connectivity I assume?

    • @Hostawaycom
      @Hostawaycom 2 หลายเดือนก่อน

      Hi there! When you toggle on a listing you'll be shown pricing before you're charged

  • @gisellejakobs2872
    @gisellejakobs2872 2 หลายเดือนก่อน

    How much does it cost?

  • @manuellemus8542
    @manuellemus8542 2 หลายเดือนก่อน

    Is this included with subscription or sold separately?

    • @matthewhajek4875
      @matthewhajek4875 2 หลายเดือนก่อน

      Additional

    • @manuellemus8542
      @manuellemus8542 2 หลายเดือนก่อน

      @@matthewhajek4875 how much per listing?

  • @andrewmeringoff9608
    @andrewmeringoff9608 2 หลายเดือนก่อน

    is this better then pricelabs?

  • @PascalDepuhl-gg6rz
    @PascalDepuhl-gg6rz 2 หลายเดือนก่อน

    Convert your lookers into bookers. Love it.

  • @SamwiseandSeantay
    @SamwiseandSeantay 2 หลายเดือนก่อน

    Im hoping you'll add Eufy soon as thats what some of my owners use

  • @GELATINOUSORBZ
    @GELATINOUSORBZ 3 หลายเดือนก่อน

    Hi, You are not explaining how to do anything. Just saying what you can do.

  • @ImperialStayBnB
    @ImperialStayBnB 3 หลายเดือนก่อน

    Reply using ChatGPT🙌🏽🙌🏽

  • @ImperialStayBnB
    @ImperialStayBnB 3 หลายเดือนก่อน

    That’s cool. Great info

  • @IOSALive
    @IOSALive 3 หลายเดือนก่อน

    Hostaway, I loved this video so much, I had to hit the like button!

    • @Hostawaycom
      @Hostawaycom 3 หลายเดือนก่อน

      Appreciate you! We had a lot of fun filming it.

  • @eduardgarciafreixa7542
    @eduardgarciafreixa7542 3 หลายเดือนก่อน

    Esta en español? O solamente en ingles? Nos interesa para 40 propiedades.

  • @GELATINOUSORBZ
    @GELATINOUSORBZ 5 หลายเดือนก่อน

    Can scripts be placed as a seperate page? There is also only one template. Its very limited.

  •  5 หลายเดือนก่อน

    I am curious why the onus is put on the owners for cancellations and being more flexible vs. the guests who have the option to buy travel insurance to account for that?

    • @Hostawaycom
      @Hostawaycom 5 หลายเดือนก่อน

      It can definitely feel like a push and pull at times! Generally speaking, you'll want to take charge over elements of the business you can control versus what you can't. In this particular case, flexible cancellation policies can help make your listings look more enticing to a traveler weighing their options.

  • @hunkenpunken
    @hunkenpunken 5 หลายเดือนก่อน

    Is this also for SWEDEN ??

    • @Hostawaycom
      @Hostawaycom 5 หลายเดือนก่อน

      Absolutely, you can book a demo with our team here: www.hostaway.com/get-free-demo

  • @ManikMehrotra-ed6tb
    @ManikMehrotra-ed6tb 5 หลายเดือนก่อน

    Foot👨‍💻👩‍💻👩‍💻🕋🕋👨‍💼👨‍💼

  • @Boostly
    @Boostly 6 หลายเดือนก่อน

    27:56 yeah, but the calendar is so bookable 😂 Jana needs Boostly’s help

  • @Boostly
    @Boostly 6 หลายเดือนก่อน

    It’s good to see Airbnb doing more of these things and with open Q&A

  • @dtventures5893
    @dtventures5893 6 หลายเดือนก่อน

    Did I hear this right? Hostaway clients , you can set it up for them? We are new hosts, and are with Hostaway but COMPLETELY lost on how everything is suppose to work. Is there a way to have hostaway get on a call with us to ensure we are connected and setup properly for everything?

    • @Hostawaycom
      @Hostawaycom 6 หลายเดือนก่อน

      Hey! Thanks for reaching out. I'd love to try and point you in the right direction here. support@hostaway.com is the best email for you to reach out to. If you're having issues connecting, let me know and we'll sort it out.

  • @ettoresilverwood4197
    @ettoresilverwood4197 6 หลายเดือนก่อน

    *Promo SM*

  • @lionproductions4622
    @lionproductions4622 6 หลายเดือนก่อน

    How to integrate with wordpress?

    • @Hostawaycom
      @Hostawaycom 6 หลายเดือนก่อน

      You can find more info about WordPress integration here: support.hostaway.com/hc/en-us/articles/360035966053-WordPress-plugin-Set-Up

  • @YounessLaidoussi
    @YounessLaidoussi 6 หลายเดือนก่อน

    hasn't paid me for 5 months now, and I'm struggling in my life because of them. The call center has no solution to my problem, and Booking is holding more than €10,000 without sending it

  • @przeor
    @przeor 6 หลายเดือนก่อน

    I have searched google and non appeared as describe in this video, google vacation rental doesnt appear even in LondonUK

    • @Hostawaycom
      @Hostawaycom 6 หลายเดือนก่อน

      Hey @przeor! Sorry to hear you're having some issues. Send us an email at marketing@hostaway.com and we'll do our best to help you out.

  • @iamgideonaina
    @iamgideonaina 6 หลายเดือนก่อน

    I am looking to switch my PMS just because of Google Vacation integration. How is the occupancy tax remitted? Do I need to handle that myself or you handle that?

    • @Hostawaycom
      @Hostawaycom 6 หลายเดือนก่อน

      Sorry for the late reply @iamgideonaina. Happy to get you the information you need here. Why don't you shoot us an email at marketing@hostaway.com and we'll help you out.

  • @DeadForBlood
    @DeadForBlood 6 หลายเดือนก่อน

    The company policies are terrible, and there is a significant amount of bugs. The support team often blames the user (in my case), but it was always the system's fault. I had to spend an enormous amount of time providing step-by-step instructions on how things happened, and even then, I was assumed to be at fault. They overcharged for the service by almost 2x. Luckily, I noticed it after a couple of months. However, the worst part was that I almost had to beg them and prove multiple times there was an overcharge just for them to realize they had charged double the service price multiple times. The same happened multiple times with their finance service. I undercharged my customers multiple times, losing a ton of money. The worst part was that the same issue occurred twice, and both times they did not even bother to look into their system. I had to spend about 5 hours on emails and video calls just for them to fix it. They also do not follow through on what they promise. After the first finance issue, I asked their support to agree to compensation if it was not my mistake; they would compensate for the error. In response, after the issue was finally addressed and proven to indeed be a system error, they sent a nonsensical ChatGPT answer back. I am extremely disappointed and very unhappy with the service. It was my most stressful 8 months out of all other services I have used in my 5 years of hosting using different channel managers.

  • @kims485
    @kims485 7 หลายเดือนก่อน

    You are so correct! I can't believe some of the units I stay in and what they don't have for the prices they charge. I overstock my units to feel like home to my guests!

    • @Hostawaycom
      @Hostawaycom 7 หลายเดือนก่อน

      Treating your vacation rental guests the same way you would treat your friends is a motto to live by.

  • @Boostly
    @Boostly 7 หลายเดือนก่อน

    This was basically marcus ranting for 2 minutes about toilet paper 😂

    • @Hostawaycom
      @Hostawaycom 7 หลายเดือนก่อน

      And olive oil. Don't ever forget the olive oil.

  • @Boostly
    @Boostly 7 หลายเดือนก่อน

    👀 57:50

  • @rsenterprises3765
    @rsenterprises3765 7 หลายเดือนก่อน

    Where do you find data about funding in the industry?

  • @katherinehidalgotv
    @katherinehidalgotv 7 หลายเดือนก่อน

    Thank you for the recording!

  • @GeoffreyGedge
    @GeoffreyGedge 7 หลายเดือนก่อน

    sorry I missed the live version this week - this is great.

  • @natureloversplus
    @natureloversplus 8 หลายเดือนก่อน

    No snow should be charged if they cancel the day of arrival. But booking did not charge them. What can i do?

    • @Hostawaycom
      @Hostawaycom 8 หลายเดือนก่อน

      Have you recently changed your cancellation policy? Hostaway will export your original settings upon connection, but changes afterwords need to be updated on booking.com. Feel free to contact our support team for more help!

  • @farisahmad123
    @farisahmad123 9 หลายเดือนก่อน

    How to add VAT to pmcommission ?!

    • @Hostawaycom
      @Hostawaycom 8 หลายเดือนก่อน

      Are you looking to add VAT to your reservations, or invoices/reporting? Learn how to add for both here > support.hostaway.com/hc/en-us/articles/1260801381070-Financial-Reporting-How-to-set-up-your-Taxes-

  • @StayAttention
    @StayAttention 9 หลายเดือนก่อน

    Thanks Jessica Gillingham for facilitating a great conversation. I agree with almost all of this! The future seems clear to me. Flushing out of poorly branded self-managed listed inventory and inventory that is not located well for travelers and residents. Institutional investment redirecting to hotel line extensions into whole building short term rentals. Above all the future for the vast majority of small to medium scale Operators lies in branding, not marketing. Branding connects you to the customer (Property Owners/Investors and Guests). Connecting with the customer means solving their problems that are causing the lack of trust in our product and services. Less inventory, expertly managed to curated standards operated by two sets of businesses: branded travel companies outsourcing local management to branded Property Managers. There you have it - this is how we solve the age old vacation rental challenge of branding and marketing across two industries - real estate and hospitality/travel with two sets of clients - Property Owner/Investors and Guests. Oh, and AI being useful in targeted search. Since 80% of the market is still not professionally managed, how do we reach that market with our messaging and helpful content such as this webinar? One consideration. I hope as we move forward with much needed professionalizing the industry that we open our arms to include small business solutions. Let's encourage all scales of vacation rental operators to professionalize and share in developing and raising standards. Regarding OTAs. I hope they continue to share a future in the industry as they battle AI. They provide Property Managers with incredible value for the listing fee. However, OTAs need to enforce their own curation standards for the quality of businesses listing on their platforms. The lack of which are contributing to the lack of Guest trust in the product. Solving that in the mean time is on anyone to self-regulate for Guest trust.

  • @luigiinfante9726
    @luigiinfante9726 9 หลายเดือนก่อน

    Amazing!

  • @chidinmaeze7530
    @chidinmaeze7530 9 หลายเดือนก่อน

    Please can you direct me on a video on how to use the app to configure and optimise my STR using Hostaway

  • @djfrikkiao
    @djfrikkiao 9 หลายเดือนก่อน

    Game changer!!!!

  • @rileyracheleNO
    @rileyracheleNO 11 หลายเดือนก่อน

    This is so exciting!! I love the convenience and reach.

  • @IvyGrant-i9x
    @IvyGrant-i9x 11 หลายเดือนก่อน

    Greetings I am very happy about this, solution, I have been having a lot of no shows and at times I miss one or two resevation that did not show ,yet I get notice that I need to pay these commission ,thank you booking for decideing to collect the money for us. I am frostrated people book with no intention to travel it is very stressful.