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Excellent question! It depends if our app is speaking to your car. If they're connected on the API we will know the car's current charge level. We will then ask your target and so the app will work out how much charge needs to be added. If you're on 30% and you set a target of 80%, the app will work out that we need to add 50%. If the car isn't communicating with the app, the app will ask you to 'add' charge. You'll need to check the car's battery level and top up accordingly, so if you're on 30% and want to be at 80%, you'll need to manually choose to add 50%.

@@ohme475 Thanks. I'll probably stick with the current set up unless there's some benefit to the app speaking to the car.

Hi Matt - you can indeed have the app on multiple phones, it's just a case of them signing in using the same details (email address etc). It can be a little more tricky if you signed up with your Apple ID as they'll need to be on the same account.

Great question! You can integrate your Octopus tariff with your Ohme charger. We have an excellent page on our Help Centre to explain the details - bit.ly/3ZgNlvW

Hello. It should still be showing dynamic charges but it won't show the full range but will just be a pop up, these times are fed to everybody live by octopus so we don't have a more in depth view of them. Can we ask if do you still have push notifications active? Correct, dashboard stats are incorrect but charge stats are not, you can check in there for the more accurate charges, if you want to query about cost of a particular charge let us know which charge and we can advise.

Hello Kevin, We regret to hear that you had such a negative experience with our customer service. We value good communication and effective customer support at Ohme and we sincerely apologise if this has not been your experience. As a security feature, we only support one account to be linked to the charger at a time. However, you could sign in on both phones using the same credentials. This is only possible though if the account was set up using the "Create an account using email" option as Apple ID, Gmail or Facebook are linked to your personal device. If you would have linked the charger to an account that can't be accessed from the second device, please let us know as we can de-link the account for you and you can set it up again using an email address you could both access. Do let me know should this not be clear or if you should require any additional information. We will investigate into the data issue for you.

Can you just leave it on max charge and do away with app leaving you to charge whenever?

Great question! You'll need to have the app initially so we've got the charger assigned to you on our system and to ensure certain security features are switched off so as to ensure that you don't need to approve each charge via the app. However, once that's done, you can just control it via the charger itself if you wish - just plug it in and go.

Hello, Thank you for commenting, so for the Ohme integration with the Intelligent Octopus Go tariff, as long as you charge the car on an overnight 'Charge Schedule' (set in the Ohme app > My Charger) with a 'Departure Time' for the next morning, all charging will be considered smart charging and will be billed at the off-peak rates. This is the case whether the charge took place between 23h30 and 5h30 or outside of those times. Octopus and Ohme advise keeping the Price Cap setting disabled in order to benefit from these extra half hour off-peak slots. Please note Octopus do advise to plug the car in after 5pm and set your Departure Time for between 4am and 11am. Before plug-in, make sure your charger is online and connected to the Ohme server. You can check this in the Ohme app on the My Charger page. After plug-in, check that the Ohme app dashboard background stays blue and says 'Smart Charging' at the top, together with the name of your Charge Schedule. This will be the reassurance that all used timeslots for the current session will be billed at the off-peak rates. If you see a red screen and the words "Max Charging" or "Charge to Full ASAP" at the top, this indicates a boost charge is happening. If it seems the Ohme app has not registered the plug-in, or that charging has started, this might mean your charger is offline. Find out here how to get your charger back online : ohme-ev.com/support/my-charger-is-offline/ A boost charge, or an offline charge will mean the current charging will be billed at the higher rate (unless it falls between 23.30 and 05:30am). More information about Intelligent Octopus Go can be found here: ohme-ev.com/support/how-do-i-set-up-intelligent-octopus/ ohme-ev.com/support/optimising-your-charge/ We hope all those links above made it more clear. Price cap for Intelligent Octopus needs to be off because it needs to have freedom to dynamically charge > all charging is billed off-peak. You will know it's off-peak when you have a schedule with the departure time for the next morning, when charging the app and charger will go blue and say "smart charging" - This is your assurance that no matter when it's charging (with price cap off) it is being billed as off-peak Hope all this makes sense. If you've got any more questions, please email us at help@ohme-ev.com then we will respond.

@@ohme475Hi What if I plug in before 5pm? Say 4pm? And how can I set a target range and not added range? I’m struggling to API link my Tesla. Thanks

Hello, unfortunately the Ohme app currently only supports one vehicle to be set at any one time. To charge two different vehicles you will need to ensure you change the car in the app before plug-in. This will provide Ohme with the correct information for the car it is charging. Please follow the steps below: 1. Ensure Ohme is unplugged from car A 2. In the Ohme app go to Manage My EV > Switch Car and select the make and model of car B 2b. Log in with the credentials of the car's manufacturer if you have an account 3. Plug Ohme into car B 4. You will see the car selected will be displayed beneath the session graph on the 'Dashboard' of the Ohme app Enabling you to save multiple car profiles is a feature that has been raised with the team previously and Manage My EV is the first step towards that. We are hopeful that in the near future we'll be able to provide you with a useful tool to easily switch in between car profiles. Please let me know if you have any further questions.

When will this problem be solved @ohme475 this seems a very very basic floor in the Ohme setup

Hello Brian, Sorry to hear that. Please could you let us send us an email with your details such as email address at: help@ohme-ev.com and put the subject as your name - TH-cam so that we can search and find it so that we can look into this for you?

Hi John, we're sorry to hear about the issues you're having with the app. We have Customer Care team here who can help. Please send us an email at help@ohme-ev.com and someone will reach out quickly.

A multiple cars feature is on our roadmap James, but swapping cars before plug-in is the best option for now. Don't worry if you forget to do this (your car will still charge), but you may notice it doesn't charge as excepted, as Ohme uses the specs of the selected model to calculate the session.

Sorry, not yet but we're working hard to get it uploaded as soon as possible.

Hey Gareth, on the home pro you can lock charger buttons on the app and you can approve each plug in but that's it I'm afraid. Hope this helps.

Hi Richard, the QR code will be printed as a sticker placed on the underside of the Ohme Home Pro and ePod. The Ohme Home Pro will also show the QR code on the charger display when it first powers on. If you're unable to find the QR code get in touch via help@ohme-ev.com and our team will be happy to help

Hey Jonathan 👋 Setting the price cap, so that Ohme only charges during the cheap window, is the best option.

Thanks! @@ohme475

Hi, I have difficulty to take charger out from the wall. Could u tell me how to do that , please

Hello, Thank you for commenting, there is a small button that needs to be pressed down to release the charger from the wall dock. If you need any help with finding the button or any queries, please do email us at help@ohme-ev.com then a member of the team will assist you further.

@ohme475 Hi, I dont have a button on the charger Dock to take out charger. I had the charger fitted 2 weeks ago can't even charge at once. I have emailed Ohme few times but no one contacted me.

I don't think you can, that would just be too easy 🙄

@@tangomoocow Thanks! It's crazy how these companies miss the most basic of the settings. It's like they've never owned an EV car.

No

Press and hold all three buttons at the same time until the unit reboots

It's on the roadmap so keep an eye on our socials for any updates!

The Home Pro is compatible with all Type 2 EVs, and KIA drivers can benefit from more precise charging. More information is available on our website here ohme-ev.com/choosing-the-right-schedule-for-your-car👉

The Home Pro is compatible with all Type 2 EVs, but some drivers benefit from more precise charging. We're working on integrating with more manufacturers, so keep an eye on our socials/website for any updates ☺

do you not just flick the RCD after use?

Lock your charger If you want to securely disable use of your charger you can create a ‘Lock’ schedule. Tap the ‘+’ button located in the bottom right of the ‘Charge Schedule’ section of the app. Tap the days you wish the schedule to be active and set the ‘Target/Added Range’ to 0%. Set the ‘Finish Time’ for just before you are due to arrive home at the end of the day.

Or require approval when the charger connects to a vehicle.

just get installer to fit isolator switch inside a secure area ie inside garage or shed. job done. its not rocket science doh.

​@@bencornwell6930Nope, was their, then it vanished.

Yes you can from the app

Hi! If you're in the UK, an EV chargepoint installer will perform a supply adequacy assessment prior to install and this will take account of other appliances in your home. For an 80A fuse, a 9.8kW shower uses 42A, leaving only 38A leftover for the charger and all other connected load. This would lead to temporary overload of the fuse, however, many installers will apply a diversity factor, recognising that most people do not use the shower for long enough to have much effect. Generally, you cannot install a 32A charger with a 60A incoming fuse. Often, installers will install a 32A device with an 80A incomer. But this does depend on what else is in the property. If you do have a 60A fuse, in most cases your DNO can upgrade you to 80A with minimal effort. Some DNOs do not charge for this service. Hope this helps! Thanks, Ohme