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this is how zainik theme is responding to their customers zainiktheme AUTHOR about 7 hours ago Flag Are you in okay! Your behaviour and attitude is not seem okay. You make the easy things complicated. If you just follow the process and ask for refund its will must work. We already share the video. And must work. I don’t know why you are doing this crazy things. Multiple time i mentioned that i will accept your refund request. So i am not sure why you doing this? Don’t try to do threat us. Because we are 100% on right way. You purchased but you are not happy we want to provide you refund. So stop this bullshit. And ask refund, we are ready to accept it. ------------------------------------------------------ after you buy their products they will ask for more money to extend your license before they will help you, if you didnt agree they will ignore your basic request of purchase code. if you insist then this will respond to you....

I recently encountered significant issues with the Zaitors - Appointment System, Video/Audio Calling, E-prescription, Hospital CMS Laravel by ZainikTheme. From the start, the product presented fundamental installation problems that were not addressed adequately, which is surprising given how crucial seamless installation is for any software. Despite following the provided instructions, the system repeatedly failed to install correctly, which is a basic functionality that should be secured before any software is released to customers. What compounded this frustrating experience was the lack of effective customer support. Despite having purchased six of their products previously, this is the only one with glaring issues. Instead of providing a straightforward solution to what is clearly a defect in the product, their customer service repeatedly suggested paying for an extended license to receive support. This was particularly infuriating because my request was not about additional support but about the basic functionality of the system I had already paid for. Their suggestion felt sarcastic and dismissive, indicating a blatant disregard for customer satisfaction. Moreover, the manual workaround they provided involved complex steps that no regular user should have to follow, further demonstrating that they are aware of the product’s flaws but are unwilling or unable to fix them properly. This experience has significantly tarnished my view of ZainikTheme. Despite their other products being satisfactory, the issues with Zaitors and the dismissive attitude towards resolving these issues raise serious concerns about their commitment to quality and customer care. This ordeal has left me deeply dissatisfied and wary of recommending their products in the future. Additionally, it is troubling that Envato, the owner of the platform, appears to tolerate this behavior from their product creators. Envato's lack of intervention and support in addressing these legitimate customer concerns suggests a disregard for the quality and reliability of the products sold on their platform. Ignoring customer requests and allowing such issues to persist undermines trust in both the product creator and the platform itself. It's imperative for platforms like Envato to ensure that products meet basic standards of functionality and that customer issues are handled with the seriousness they deserve.

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