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Act XM experience management
เข้าร่วมเมื่อ 22 พ.ย. 2023
Welcome to Act XM's TH-cam channel! We are a team of experts in delivering exceptional customer and employee experience programs. With extensive experience in program establishment, design, technology implementation, and execution, we take pride in our ability to provide top-notch solutions.
We have created this channel to ensure our clients receive the maximum benefit from the Qualtrics platform. Through our videos, we aim to provide up-to-date and comprehensive insights into the platform. Our content will cover various topics such as program design, system integrations, data capture, dashboard design, and information dissemination.
We strive to offer insightful videos that help you enhance your customer and employee experience programs. Furthermore, we would love to hear from you! Let us know the topics you would like us to cover by reaching out to us at info@actxm.com. Your feedback and suggestions are highly valuable to us.
Thank you for stopping by our TH-cam channel.
We have created this channel to ensure our clients receive the maximum benefit from the Qualtrics platform. Through our videos, we aim to provide up-to-date and comprehensive insights into the platform. Our content will cover various topics such as program design, system integrations, data capture, dashboard design, and information dissemination.
We strive to offer insightful videos that help you enhance your customer and employee experience programs. Furthermore, we would love to hear from you! Let us know the topics you would like us to cover by reaching out to us at info@actxm.com. Your feedback and suggestions are highly valuable to us.
Thank you for stopping by our TH-cam channel.
Improving customer digital experiences: why organisations need a digital experience program
Learn why measuring digital customer experiences is crucial for gaining a holistic view of your customer journey and should be a key component of your overall customer experience strategy.
Watch our presentation to gain insights on:
1. The impact of Digital Surveys: discover how measuring customer interactions across all digital touchpoints you can transform the experiences of your customers, creating more engaged customers that will assist you achieve higher conversion rates and improved self-service adoption.
2. Measuring Customer Digital Experiences: learn the different types of intercepts, creative strategies, contact rules, and relevant metrics.
3. Implementing digital intercepts within the Qualtrics platform to gain deeper insights.
Transform your approach to digital feedback and customer journey management.
#digitalexperience #customerexperience #cxstrategy #digitalsurveys #customerjourney #customerfeedback #qualtrics #digitaltransformation #customerengagement #customerinsights #cxmanagement
@ActXMexperiencemanagement
contact us: info@actxm.com
Watch our presentation to gain insights on:
1. The impact of Digital Surveys: discover how measuring customer interactions across all digital touchpoints you can transform the experiences of your customers, creating more engaged customers that will assist you achieve higher conversion rates and improved self-service adoption.
2. Measuring Customer Digital Experiences: learn the different types of intercepts, creative strategies, contact rules, and relevant metrics.
3. Implementing digital intercepts within the Qualtrics platform to gain deeper insights.
Transform your approach to digital feedback and customer journey management.
#digitalexperience #customerexperience #cxstrategy #digitalsurveys #customerjourney #customerfeedback #qualtrics #digitaltransformation #customerengagement #customerinsights #cxmanagement
@ActXMexperiencemanagement
contact us: info@actxm.com
มุมมอง: 72
วีดีโอ
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Survey Design Best Practice highlights
มุมมอง 58 หลายเดือนก่อน
In this short video we highlight why survey design is an essential part of the survey process, this is because it plays a crucial role in maximising the usefulness of collected data. By following best practices and considering factors such as clear wording, appropriate question order, and respondent experience, we can ensure that our surveys produce more accurate insights, enable better decisio...
Local Government XM Programs - Benchmarks & Opportunities
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If you're a customer experience (CX) practitioner in Australia's local government sector and you're interested in comparing your CX program to local councils across the nation, then this webinar is perfect for you. In this webinar, we provide valuable insights into the current state of customer experience within the local government sector. You will also discover a wide range of opportunities t...
Build engaging Qualtrics dashboards that drive change
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This webinar showcases how to create engaging Qualtrics dashboards that are tailored to your audience's business KPIs. You'll gain essential insights on storytelling techniques to make your data come alive. Plus, we demonstrate how you can effectively harness the full functionality of Qualtrics dashboards and discover how advanced analysis widgets reveal actionable insights, driving real change...
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