วีดีโอ

48V 40Ah removable Samsung cells lithium-ion battery, 4-5 hours fast charging with 4.5A fast charger, which can achieve up to 80-150 miles’mileage by pedal assist mode(The aileage range varies according to road condition, riding mode, weather, rider's weight, battery power value etc)

@@RattanEbike thanks for replying! I used to have a Mini not foldable Flyer Flogo a Suisse brand and with two batteries I could easily do 120 km a day travelling from Belgium to Spain. I've sold it before leaving for India. I'm looking for a very long range E bike for traveling Europe but with only 1 battery.

Thanks for the expert insight! That's a great tip for adjusting the brake calipers. We appreciate your input and will definitely consider incorporating this advice into our next tutorial. Thanks again for sharing!

That would’ve been epic!

Hello! Nice to meet you!

Thank you for your inquiry! This tutorial video is intended for customers who have encountered specific post-purchase issues and have been advised by Rattan's customer support team to replace the motor. The decision to replace the motor is typically based on diagnostics and troubleshooting conducted by our expert support team.

My motor just literally fell apart on the same exact bike at 1384 miles. I ride gently however am 200 lb.

Sorry to hear that you're experiencing issues with the display. Here are some steps you can try to troubleshoot: 1. Power on: Try powering on the display by pressing and holding the power button for 3 seconds. 2. Check the connection: Make sure all cables between the display and the main unit are securely connected. 3. Power source: Ensure that the battery is charged and turned on. 4. Restart: If the display still doesn't come on, try restarting the ebike system by turning it off and then back on. 5. Contact support: If the issue persists, please reach out to our customer support team for further assistance. It would be helpful to include a short video demonstrating the issue when contacting Rattan's customer support. They can provide more specific troubleshooting steps or arrange for a repair if needed. We hope this helps resolve the issue. Let us know if you have any other questions or concerns!

If you're inquiring about the price, it varies depending on the specific model and any additional features you may choose. We recommend visiting our official website or contacting our sales team for the most accurate pricing information. They'll be happy to assist you further. Thank you!

Absolutely! The Rattan Pinus is designed with convenience in mind. Its folding feature makes it easy to fit in your car trunk, allowing you to take it wherever you go. We're glad you find it cool! If you have any more questions or need further information, feel free to let us know. Happy riding!

Thank you for your interest! For pricing information on our bikes, please visit our official website or reach out to our sales team. They will provide you with all the details you need. Have a great day!

I need help with THAT too 😅

To turn the lights on, please refer to the user manual that came with your Rattan product. It contains detailed instructions on how to operate the lights and other features effectively. If you need further assistance, feel free to reach out to our customer support team. Thank you!

Yes, Rattan does offer a cargo Ebike called the Quercus. It's designed to provide the convenience and versatility of carrying cargo while enjoying the benefits of electric assistance. You can learn more about the Quercus and explore its features on our website. Feel free to check it out!

Thanks!

We appreciate your feedback regarding the name of our latest product😂

Thank you for your positive feedback! We're glad to hear that you appreciate the bright turn signals on our Rattan Pinus model. We strive to create bikes with innovative and user-friendly features, and your feedback encourages us to continue improving. If you have any more comments or suggestions, feel free to share them with us. Happy riding!😀😀

Looks like he doesn't respond to the comments. :(

Thank you for reaching out. The number of assist levels available depends on the model of the display unit you're using. If you have the M6C display, it supports 0-3 levels and 1-5 levels. However, if you have the GD06 display, it allows for adjusting up to 9 levels of assistance. We recommend checking your display model and referring to the user manual for specific instructions on adjusting the assist levels. If you have any more questions or need further assistance, please feel free to reach out.

You're welcome! We're glad to hear that you found our video helpful. If you have any more questions or need further assistance, feel free to let us know. Happy riding with your Rattan Ebike！😀😀

We're glad you found the video helpful! If you have any more questions or need further tips, feel free to reach out. Happy riding with your Rattan Ebike!

Apologies for the delayed response. May I ask if your issue has been resolved? If not, please contact our Rattan customer support team immediately for assistance. Thank you for your understanding and patience!

What size screws

I would like to know this as well

He seems very uninterested to not give a crap about what we’re interested in knowing.. Smgdhead