On this episode, we welcome Chris Yeloushan, Vice President of Dealer Solutions at Rollick, as we explore the future of customer communication in the dealer industry. Chris shares industry insights and explains how the shift towards rapid digital responses is transforming customer satisfaction and sales conversions.
We discuss the importance of sustaining customer engagement throughout the buying process with a strategic communication plan tailored to meet customer needs. Chris also unpacks omni-channel response strategies, emphasizing the critical role of same-day email responses, effective phone and text communication, and how these tools enhance the overall experience.
Additionally, Chris highlights the value of dealership visits in strengthening customer relationships and driving sales. He explains how setting appointments can bridge the gap between digital leads and physical visits for maximum results.
Don’t miss Chris's #1 advice for dealers to boost their digital lead conversions-it’s a simple, actionable takeaway that could make a real difference for your business!
🎧 Tune in now for cutting-edge tips and strategies to elevate your dealership’s communication game.