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Hello. This closer can be installed on outward opening doors up to 38" wide. If you need assistance with your installation, please give our support team a call at 866-LOCKPRO. Thanks!

Hello. I am very sorry to hear that you're unsatisfied with your lockset. We'd appreciate the opportunity to help you. Please give our customer care team a call so we can help troubleshoot. 866-562-5776.

Hello. Thank you for this feedback as we are always looking for ways to improve our installation instructions. We will make note to include a step as well as a drawing for the position of the plate behind the strike. If you are still having difficulty with your exit device please give our Consumer Care team a call 866-562-5776.

@@UniversalHardware much appreciated.

Hello. The rose can be separated from the mounting plate by removing the knob and then inserting a flat head screwdriver at the dimple marks along the outside of the rose. Please give our Customer Care team a call at (800) 562-5625 so we can assist.

Hello. Thank you for your feedback. We will pass this information along to the appropriate teams. If you're still experiencing issues, please give our Customer Care team a call at (800) 562-5625 so we can assist.

Hello, We are sorry to hear that you were experiencing difficulty with removing the lever from the lockset. Please ensure the cylinder is in the "unlocked" position before attempting to remove/reinstall the lever. If it's locked, it's very difficult to remove/reinstall. If you're experiencing difficulty with this lockset again please give our Customer Care team a call and we would be happy to help troubleshoot. 866-562-5776

Hello. We're very sorry to hear that you're experiencing difficulty removing the lever from your light duty lockset. Please ensure the cylinder is in the "unlocked" position before attempting to remove the lever. If it's locked, it's very difficult to remove. If you're still having trouble, please give our customer care team a call and we can help troubleshoot this for you. 800-562-5625.

​@UniversalHardware It took me almost an hour to remove the lever with the pin provided, and now it's been over an hour trying to remove the rose cover. The video wasn't that helpful for removing the rose cover. 🤦🏽‍♀️

@@haneefahmorgan7314 Please contact our customer care team and we can help troubleshoot this for you. 800-562-5625.

@@UniversalHardwareor how about design a better product and remove these off the shelves

@@jacobpinos506 Appreciate the feedback. We are currently working to correct this issue to allow for easier removal of the lever and rose. Please give our customer care team a call so we can help troubleshoot in the meantime. 866-562-5776.

Please give our Customer Care team a call at (800) 562-5625 so we can assist.

U have the interior part of the handle backwards, the knob or handle can only clip in on one side or the other. Same happened to me. Terrible terrible product but I got them on clearance for 11$ so I guess is ok (go figure they are 80% off at Home Depot lol)

@@giacalonebuilding4443 Hello. We are very sorry to hear that you're unsatisfied with your lockset. We're currently working with our team to modify the product to allow for easier removal of the knob and rose. We'd appreciate the opportunity to help you in the meantime. Please give our customer care team a call so we can help troubleshoot. 866-562-5776.

Hello. Would love to help you get the measurements you need. Please give our technical support team a call at 1-800-562-5625 and we will be happy to provide you with the information needed.

Hello. Thank you for the feedback. We will look to update our video and add this call out for clarity. Please note, steps are provided in the video on determining if a door is left or right-handed. Measuring the dimensions for marking holes on the door are the same for left and right-handed doors. If you need installation assistance, please give our customer care team a call and we can help troubleshoot this for you. 866-562-5776. Thank you.

👏

Hi. Thanks for reaching out. How low are the temps getting during the night hours? To find the right balance and account for the temperature swings, we suggest increasing the power and/or latch speed slightly.

@@UniversalHardware is not that cold (around 40 degrees)

Hello, We are sorry to hear that you're experiencing difficulty with our lockset. Please give our Customer Care team a call so we can assist you, 866-562-5776

Hello. Rotating the pinion 45-degree toward the hinge side allows the main arm to sit parallel with the door.

Hello, We are sorry to hear that you were experiencing difficulty with removing the lever from the lockset. Please ensure the cylinder is in the "unlocked" position before attempting to remove/reinstall the lever. If it's locked, it's very difficult to remove/reinstall. If you're experiencing difficulty with this lockset again please give our Customer Care team a call and we would be happy to help troubleshoot. 866-562-5776

@@UniversalHardware Update. It took an hour to get the lock on. It's not that the product is defective or even hard to install. It's that the instructions are non-existent. To get the handle off - push in with the pin. then withdraw the pin and take handle off. If doesn't work at first, just try a few times. Don't try to push in and simultaneously pull handle off. To get the plate off, can use a small flat head screwdriver, no problem. It does not just come off as in the video. The door handle is going to latch onto the cylender with the tab part facing outward. If the tab is facing inward, then the door handle will latch on the wrong way. So make sure that is pointing out. Otherwise, the product is fine. For the cost of the item and the labor it must take to answer people's questions, you'd think it would just be better business to provide proper instructions, or at least film a youtube video with someone actually installing it and going over these issues that are coming up.

@@slmrcsWe appreciate you taking the time to provide this feedback. We are actually in the process of improving our written installation instructions and we will take this feedback into account as we work through the lockset instructions. Please do not hesitate to reach out if there's anything else we can help with.

​@slmrcs how did you remove the rose cover? I've been trying for over an hour.

Hello. Do you have a model # or thickness for the door you are experiencing trouble with? Sometimes using a through-bolt can work to securing a closer body to the door when wood screws are failing.

Hello. I am very sorry to hear that you're experiencing difficulty removing the lever from your light duty lockset. Please ensure the cylinder is in the "unlocked" position before attempting to remove the lever. If it's locked, it's very difficult to remove. If you're still having trouble, please give our customer care team a call and we can help troubleshoot this for you. 866-562-5776.

@@UniversalHardware it's keyless. How do I make sure it's unlocked?

How’d you get it off 😡

How’d you get it off 😡

@@ryanrutan3530 If the lockset is a passage lever then the interior lever should remove using the provided push pin to remove the rose for install. Please reach out to our team at 866-562-5776 if you're still having difficulty. We will help you troubleshoot or issue a replacement.

Hello. I am very sorry to hear that you're experiencing difficulty removing the lever from your light duty lockset. Please ensure the cylinder is in the "unlocked" position before attempting to remove the lever. If it's locked, it's very difficult to remove. If you're still having trouble, please give our customer care team a call and we can help troubleshoot this for you. 866-562-5776.

How’d you get it off 😡

Item can be purchased from online at Home Depot for about $31 USD.

Mine is 30 at hd.