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Hi! The account for the website and the mobile app are not the same and are not interchangeable. Please try registering a new account to log in. If you encounter any other issues, feel free to reach out to Arenti's customer support at our service email. 😊

Thank you for reaching out. The issue you're experiencing with the camera showing as "online" on the first device and "offline" on the second device may be due to a network-related problem. Here are a few steps you can try to resolve the issue: Check Wi-Fi Connection: Ensure that both devices are connected to a stable and strong Wi-Fi network. If one of the devices is using a different network or a weak signal, it might cause connectivity issues. Restart Devices: Try restarting both your camera and the second device to refresh the connection. Re-add the Camera: Remove the camera from the second device and then re-add it again. This might help resolve any syncing issues. Update the App: Ensure that the app on both devices is updated to the latest version, as outdated software can sometimes cause compatibility issues. If the problem persists, please let me know, and we can explore further troubleshooting steps.

@ I have done every step that you mentioned but it still wouldn’t work.

@@dennischan2175 Hello, you can contact customer service and they will be more than happy to help you support@arenti.com or info@arenti.com.

¡Hola! Gracias por ponerte en contacto con nosotros. Lamentamos la inconveniencia que estás experimentando. Actualmente, Arenti no tiene una skill específica para Alexa en México, lo que significa que no puedes vincular directamente tu cámara con la app de Alexa a través de una skill. Sin embargo, puedes visualizar tu cámara a través de la app de Arenti en tu teléfono o tablet, que está disponible tanto en iOS como en Android. Si necesitas más ayuda para configurar tu cámara o visualizarla desde otro dispositivo, no dudes en contactarnos. Estamos aquí para ayudarte en todo lo que necesites. 😊 Gracias por tu comprensión y apoyo.

bit.ly/48POZt5

Hello please refer to this video th-cam.com/video/t4nvqGaNBGA/w-d-xo.html

th-cam.com/video/9g31CU17dGs/w-d-xo.html

Hello, maybe this video can help you

Version 2.0 supports 6-second video storage. Open APP-- Camera real-time screen -- Settings -- Cloud Storage Service -- Open the basic version of cloud storage, the camera will support the storage of 6 seconds of alarm video function. All-day video or other packages are available at your own expense.  This function is not supported.

Hello, thank you for buying the Arenti camera, this is the official website of the Labor Day event, there are indeed some cameras to participate in the event. Can you find out when and where you bought your camera?

Thanks

If you are unable to download the Arenti APP from Google Store, you can contact customer service to download the QR code to download the APP, which is fully functional and safe: please feel free to use it, and if you have any questions or suggestions during use, please feel free to contact us via official email. support@arenti.com info@arenti.com Thanks for understanding!

You can guide her through creating the QR code by following these steps: 1. **Open the app on her phone** and sign in. 2. Go to the **'Family Management'** section and select **'Add Family Member'**. 3. Once she creates a new family group (even if she's the sole member), she should see an option to generate a **QR code** under the **'Share Device'** feature. 4. She can then **scan** this QR code with your phone to share access to the camera. If you need any more help, feel free to ask! View the video tutorial th-cam.com/video/_nSuUmzyAks/w-d-xo.html

Thanks so much for the feedback! 😊 We're thrilled to hear you're loving your new camera. Enjoy the peace of mind!

yes!

Hello, please change the position of the camera first to prevent interference noise caused by the camera being too close to the display. Then add the camera to the APP to see if the camera has the same noise in the APP, and confirm whether it is the camera noise or the monitor noise.

It is not recommended as an outdoor security camera. We have a higher security level of waterproof charging or solar charging outdoor cameras. Welcome to arenti.com to learn more.

@@arentiofficial Thanks for letting me know

yes

Monitors and monitors do not require a WiFi connection

Si, el monitor funciona sin necesidad de wifi!

Could you please provide the order number and email address? Where to buy it? Is it purchased from our official website? Which seller told you that

JC TRAVEL STORIES, it's you!

hello, Have you inserted an SD card? AI motion is available for a fee.

Solar battery cameras can't track movement, I don't know why, but it's the same with the Foscam camera.

@@10tomason Hello, because this function is very expensive, this setting is to save electricity. If you really need this feature, it is recommended to buy an OP1 model rechargeable battery camera

Arenti P2Q Indoor Camera can be placed on a platform near thr activity area that you would like to monitor or mounted on the wall. Note: If you'd like to mount the camera on the wall, please make sure the screws are tightened to avoid falling off before using.

Oh, that's a typo, but don't worry, the "menu" on the product is correct. Thank you for your comments🥰

yes

Thank you very much for your love of arenti products, you can contact pr@arenti.com to discuss more

you can do but I use a memory card you dont really need cloud.

Hello, the feature does not require a subscription. Use YT10 to get 10% off your purchase

Hello, you can contact customer service and they will be more than happy to help you support@arenti.com or info@arenti.com.