In this episode of the Used Car Dealer Podcast, Zach engages in an insightful conversation with Kristen Campbell, VP of Account Services at @Montway. They discuss Montway’s service-focused approach to automotive transport and logistics, how it’s enabling dealers and fleet managers to collaborate more effectively, and what this means for elevating the overall customer experience.
Some of the questions asked were:
00:31 Q) Could you share about your professional journey, how it led to Montway, and what your role entails as VP of Account Services?
02:04 Q) How have your past experiences-both inside and outside automotive-shaped your client-focused approach at Montway?
02:45 Q) For those unfamiliar, what does Montway do, and how does it stand out in automotive logistics?
03:23 Q) What major challenges are dealers and fleet managers facing in today’s transport landscape?
04:13 Q) How does Montway tackle these challenges with streamlined solutions for dealers and fleet managers?
07:17 Q)Any success story you can share in which Montway goes above and beyond for a customer?
08:47 Q) How can dealers and fleet managers better collaborate to boost efficiency, cut costs, and elevate customer service?
09:47 Q) In what ways does AI factor into Montway’s offerings, and what industry innovations do you foresee?
10:36 Q) Has rising EV adoption introduced new logistics considerations, and how does it shape Montway’s strategy?
11:33 Q) How does your approach differ for smaller, single-store dealers versus larger partners?
12:17 Q) Looking ahead, what trends or opportunities excite you most about Montway and the broader automotive transport sector?
📌 Listen to more episodes here: Selly Automotive Podcast
📜 Read the full transcription: blog.sellyautomotive.com/blog/service-focused-transport