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These all are the things I messed in my last job. Going to follow these now

The question, whats concerning you will allow them to unbottle up

Amazing job you've done here

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What do you mean “a difficult customer”? Do you mean a unsatisfied customer? An unwilling customer? A hostile or physically aggressive customer? I take this seriously and want to be as prepared as possible to answer your question. Help me understand what’s going on.

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Thank you for sharing this! I have needed this help!🙂

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I remember this quote from back in the mid 90's from an instructor. I was looking for it on Google and came across this youtube video. The reason I was looking for that quote is that I'm in a training course on PEACE Interview/Investigations and the topic came up regarding establishing a rapport with the person you are interviewing, and all I could think about was the quote "every conversation is a negotiation". Really hits home.

The McKinsey article we discussed is this one: www.mckinsey.com/business-functions/organization/our-insights/back-to-human-why-hr-leaders-want-to-focus-on-people-again

The podcast interview with Hazbi is available on your favourite platform and also here: betterconversations.co/hazbi-on-intimacy-being-queer/

The NHS + rainbow article we mentioned at the beginning is www.pinknews.co.uk/2021/06/10/rainbow-nhs-badge-pride-lgbt-healthcare-evelina-london-dr-mike-farquhar/

The link to The Verg article mentioned in the show is here: www.theverge.com/2021/6/4/22491629/apple-employees-push-back-return-office-internal-letter-tim-cook

Listen to Lorenzo on the podcast: betterconversations.co/lorenzo-espinosa-having-a-board-of-mentors/

To learn more about the leadership experiences we are creating, visit betterconversations.co/ 👍

The article on overthinking that we're talking about is this one: psyche.co/guides/how-to-stop-overthinking-with-help-from-metacognitive-strategies

Q11

This is a good video so thank you for recording it. The only constructive piece of feedback I have is improving the sound quality - the volume is too low.

super videos as usual :P