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Order Protection
เข้าร่วมเมื่อ 3 พ.ค. 2023
From Retail to E-Commerce | Interview with Sr. CX Manager at Princess Polly (Courtney Anderson)
The 34th episode of 'The OP Show' with Tanner Chatterley is here!
In this episode, we’re excited to welcome Courtney Anderson, a key leader at Princess Polly, to share her unique career journey and insights into the evolving world of retail. Courtney’s career began in brick-and-mortar retail with big-box retailers, and over the course of more than a decade, she transitioned her expertise to the online realm with Princess Polly. As the brand begins opening physical stores, Courtney is eager to bring her extensive knowledge back into in-person interactions, blending the best of both worlds.
Courtney also opens up about her personal life, including her move across the country to attend school, which eventually led her to settle in Southern California. She shares her passion for trying new things and her commitment to building a strong team to serve customers in the best way possible.
And it’s not all business in this episode! We have some fun segments, including “Would You Rather: Fashion Edition” and “Emoji Translation,” adding a playful touch to the conversation.
Tanner is the CEO of OrderProtection.com, which provides shipping protection and customer service for leading eCommerce brands like Hexclad, Oh Polly, Hurley, and more. To learn more, visit OrderProtection.com and discover how to turn your shipping problems into profit.
In this episode, we’re excited to welcome Courtney Anderson, a key leader at Princess Polly, to share her unique career journey and insights into the evolving world of retail. Courtney’s career began in brick-and-mortar retail with big-box retailers, and over the course of more than a decade, she transitioned her expertise to the online realm with Princess Polly. As the brand begins opening physical stores, Courtney is eager to bring her extensive knowledge back into in-person interactions, blending the best of both worlds.
Courtney also opens up about her personal life, including her move across the country to attend school, which eventually led her to settle in Southern California. She shares her passion for trying new things and her commitment to building a strong team to serve customers in the best way possible.
And it’s not all business in this episode! We have some fun segments, including “Would You Rather: Fashion Edition” and “Emoji Translation,” adding a playful touch to the conversation.
Tanner is the CEO of OrderProtection.com, which provides shipping protection and customer service for leading eCommerce brands like Hexclad, Oh Polly, Hurley, and more. To learn more, visit OrderProtection.com and discover how to turn your shipping problems into profit.
มุมมอง: 14
วีดีโอ
Making Moments Matter: The heart of Oh Polly | Interview with CX Lead and Product Owner
มุมมอง 78วันที่ผ่านมา
The 33rd episode of 'The OP Show' with Tanner Chatterley is here! In this episode, we’re excited to welcome Emily McMorran and Lauren Muir from Oh Polly, an upscale women’s fashion brand known for its unique blend of quality, style, and affordability. Emily and Lauren take us through their journey with Oh Polly, sharing what sets the brand apart, from its standout products to its exceptional cu...
Rugs, Leadership & CX | Interview with the Sr. Director, CX at Ruggable (Emily McArthur)
มุมมอง 13114 วันที่ผ่านมา
The 32nd episode of 'The OP Show' with Tanner Chatterley is here! This week, we’re thrilled to welcome Emily McArthur, Senior Director of Customer Experience at Ruggable, to the show! Emily shares her journey from discovering Ruggable on LinkedIn to landing her current role, where she’s driving customer experience strategy for the innovative brand known for its washable rugs. She talks about ho...
Building a Brand with a Purpose | Interview with the Co-Founder at Rhone (Ben Checketts)
มุมมอง 51หลายเดือนก่อน
The 31st episode of 'The OP Show' with Tanner Chatterley is here! In this episode, we’re thrilled to welcome Ben Checketts, Creative Director and Co-Founder of Rhone, to share his journey in building a brand that prioritizes quality, attention to detail, and customer satisfaction. Ben talks about the challenges he faced in perfecting Rhone’s products and how their commitment to creating the bes...
Building Lifelong Connections | Interview with the CEO of ParcelLab (Giles Whiting)
มุมมอง 41หลายเดือนก่อน
The 30th episode of 'The OP Show' with Tanner Chatterley is here! In this episode, we’re excited to welcome Giles Whiting, CEO of ParcelLab, to share his unique career journey and his insights into improving customer experience. Giles didn’t take the traditional path to entrepreneurship-starting out in the military, he eventually transitioned into consulting before finding his true calling in t...
Riding the Wave of Growth: Interview with Founder of ParcelLab (Tobi Buxhoidt)
มุมมอง 45หลายเดือนก่อน
The 29th episode of 'The OP Show' with Tanner Chatterley is here! In this episode, we’re thrilled to have Tobi, the founder of parcelLab, a leading customer experience management platform. Toby takes us through the journey of building parcelLab, sharing how the company grew and adapted, especially during the challenges of the COVID-19 pandemic. He also discusses the transition of the company’s ...
Passion, Purpose, and Hark | Interview with Founder and CEO of Hark (Fran Brzyski)
มุมมอง 95หลายเดือนก่อน
The 28th episode of 'The OP Show' with Tanner Chatterley is here! This week, we’re excited to welcome Fran Brzyski, Co-Founder and CEO of Hark, who has made a significant impact in the industry by merging employee experience with customer experience. After a successful career in sales at well-known companies, Fran sought greater fulfillment and decided to dive into the startup world, with his w...
Innovating Customer Experience | Interview with Customer Experience Executive (Michael Bair)
มุมมอง 792 หลายเดือนก่อน
The 27th episode of 'The OP Show' with Tanner Chatterley is here! This week, we’re thrilled to welcome Michael Bair, a dynamic business consultant from Philadelphia. Michael's career began right after college in sales at a large bank, but he quickly realized his strengths were in processes rather than sales. He was recruited as the Customer Experience Director for an energy startup, which set t...
Building a Winning CS Culture | Interview w Associate Director, Customer Service (Nancy Gurd)
มุมมอง 692 หลายเดือนก่อน
The 26th episode of 'The OP Show' with Tanner Chatterley is here! This week, we’re excited to welcome the associate director, customer experience, Nancy, from Caraway Home! Born and raised in New York City, Nancy fell into her career in retail when the co-founder of a startup asked her to run the customer service department. With a love for fast-paced environments and the thrill of wearing many...
E-Commerce Unplugged: Streamlining Success | Interview with Founder & CEO of Luminous (Jared Ward)
มุมมอง 382 หลายเดือนก่อน
The 25th Episode of ‘The OP Show’ with Tanner Chatterly is here! This week, we’re excited to welcome the founder & CEO of Luminous, who has made waves in the industry with his innovative platform designed to streamline operations for in e-commerce. With a strong background in supply chain management, he shares how he identified a key market need and built a brand that resonates with customers t...
Making an impact with Post Order Editing | Interview with Co-Founder of Order Editing (Hamish McKay)
มุมมอง 602 หลายเดือนก่อน
The 24th episode of ‘The OP show’ with Tanner Chatterly is here! This week, we’re thrilled to welcome Hamish Mckay, Co-Founder of Order Editing. At just 23 years old, Hamish has already made a significant impact by creating an innovative platform for managing post-purchase changes online. Drawing on his experience from a large e-commerce company, he identified a crucial gap in the market and la...
Real Estate to E-Commerce | Interview w Sr Manager, Brand & Partnerships @ QuickBox (Cayden Cribbs)
มุมมอง 313 หลายเดือนก่อน
The 23rd episode of 'The OP Show' with Tanner Chatterley is here! This week, we’re excited to have Cayden Cribbs, Senior Manager, Brand & Partnerships at QuickBox Fulfillment as our guest! Cayden shares his journey from real estate property management to his current role in eCommerce packaging. Tune in to hear Cayden’s insights on how his creativity fuels innovative packaging solutions, from co...
Pickleball, Montreal, & CX Innovation | Interview with CX Manager at Lamour (Lisa Del Fabbro)
มุมมอง 693 หลายเดือนก่อน
The 22nd episode of 'The OP Show' with Tanner Chatterley is here! We’re joined by Lisa Del Fabbro, Customer Experience Manager at Lamour. Lisa shares her journey starting in the apparel industry, moving from B2B to eCommerce during the pandemic. She talks about how this transition aligned with global shifts. From her love of movies like Inception and Friends to the most rewarding parts of her c...
Bootstrapping Non-Toxic Beauty | Interview with Founder & CEO of Elan Pure (Paige Hope)
มุมมอง 553 หลายเดือนก่อน
The 18th episode of 'The OP Show' with Tanner Chatterley is here! We’re excited to welcome Paige Hope, founder and CEO of Elan Pure, a new non-toxic self-tanner brand. Paige shares how she bootstrapped Elan Pure, which took two years to develop a formula free from toxic fragrances and hormone-disrupting ingredients. She emphasizes the importance of customer feedback and building a community by ...
From Uber Knockoff to AI Success | Interview with Co-Founder & CEO of Flip (Brian Schiff)
มุมมอง 783 หลายเดือนก่อน
The 20th episode of 'The OP Show' with Tanner Chatterley is here! We’re joined by Brian Schiff, Co-Founder and CEO of Flip (flipcx.com), who shares the journey of his company. Originally an Uber knockoff at Cornell, Flip pivoted into AI-driven customer service, automating support calls with a focus on high-quality interactions. Brian also dives into the strategic renaming of Flip and its transi...
Small Actions, Big Impact | Interview with CX & Support Manager at OneSkin (Jessica-Rose Garcia)
มุมมอง 743 หลายเดือนก่อน
Small Actions, Big Impact | Interview with CX & Support Manager at OneSkin (Jessica-Rose Garcia)
Unique Branding, Mentors, & Pizzas | Interview with Founder & CEO of Pillow Cube (Jay Davis)
มุมมอง 524 หลายเดือนก่อน
Unique Branding, Mentors, & Pizzas | Interview with Founder & CEO of Pillow Cube (Jay Davis)
Doubling Website Sales for 6 Years | Interview with Sr Director of Marketing at Trove (Chase Waters)
มุมมอง 284 หลายเดือนก่อน
Doubling Website Sales for 6 Years | Interview with Sr Director of Marketing at Trove (Chase Waters)
Passion for Supply Chain | Interview with the SVP of Operations at Made In (Chad Brinton)
มุมมอง 365 หลายเดือนก่อน
Passion for Supply Chain | Interview with the SVP of Operations at Made In (Chad Brinton)
Articulating Your Vision | Interview with the VP of Brand & Creative at Kizik (Blake Brown)
มุมมอง 1175 หลายเดือนก่อน
Articulating Your Vision | Interview with the VP of Brand & Creative at Kizik (Blake Brown)
Transitioning from CS to Marketing | Interview w/ Director of Marketing at Mixhers (Dallas Parsons)
มุมมอง 275 หลายเดือนก่อน
Transitioning from CS to Marketing | Interview w/ Director of Marketing at Mixhers (Dallas Parsons)
Perfecting Customer Empathy | Interview with the Snr. Manager of eCommerce at OLLY (Jennifer Peters)
มุมมอง 435 หลายเดือนก่อน
Perfecting Customer Empathy | Interview with the Snr. Manager of eCommerce at OLLY (Jennifer Peters)
Co-Innovating with Customers | Interview with Founder of parcelLab (Julian Krenge + guest Larry T.)
มุมมอง 1435 หลายเดือนก่อน
Co-Innovating with Customers | Interview with Founder of parcelLab (Julian Krenge guest Larry T.)
Obsessed with Customer Experience | Interview with the Head of CX at ARMRA™ Colostrum (Sandy Sloan)
มุมมอง 1656 หลายเดือนก่อน
Obsessed with Customer Experience | Interview with the Head of CX at ARMRA™ Colostrum (Sandy Sloan)
Launching the $20 Security Camera | Interview with the Head of E-Commerce at Wyze (Logan Dunn)
มุมมอง 556 หลายเดือนก่อน
Launching the $20 Security Camera | Interview with the Head of E-Commerce at Wyze (Logan Dunn)
From the Ground Up With True Classic | Interview with VP of CX & CX Manager (Jordan G. & Breanna M.)
มุมมอง 1416 หลายเดือนก่อน
From the Ground Up With True Classic | Interview with VP of CX & CX Manager (Jordan G. & Breanna M.)
You Need Great Marketing & PR | Interview with Co-Founders @ Nona Rose (Camille & Grace Weston)
มุมมอง 566 หลายเดือนก่อน
You Need Great Marketing & PR | Interview with Co-Founders @ Nona Rose (Camille & Grace Weston)
Doing the Right Thing for The Customer | Interview with the Head of CS at HexClad (Michael Ludwig)
มุมมอง 887 หลายเดือนก่อน
Doing the Right Thing for The Customer | Interview with the Head of CS at HexClad (Michael Ludwig)
Creating Spaces for CX & Retention | Interview with the Eli Weiss and Jess Cervellon
มุมมอง 897 หลายเดือนก่อน
Creating Spaces for CX & Retention | Interview with the Eli Weiss and Jess Cervellon
Proactive Customer Service | Interview with the CMO of Kustomer (Gabe Larsen)
มุมมอง 1308 หลายเดือนก่อน
Proactive Customer Service | Interview with the CMO of Kustomer (Gabe Larsen)
We love maximalism too. How about a bright yellow rug with smiley faces on it?
💜💛🤍🩶
Always great to hear about a leader's journey throughout their career! Maybe one day an eight year old will dream of being in B2B software.
Matter baby! ☠
Love these episodes in New York.
OP on the road!
We tried to get OP on our shopify website but you just wasted a month of our time saying now we have to buy your other $99/month app
I love her! 🥹😍
"Inflation definitely hit the paper plates category"
📝 No massages off the strip
This is an awesome show. Lets goooooo!
Could not be more excited and honored to work with both Sandy and OP! You guys RULE!!!
🍳👨🍳
4:04 for the "douche canoe" reference in a business setting