วีดีโอ

From our latest event, 'Elevating Collections 2024', watch Patrick Quinton-Smith, the Founder and Head Coach of The Gen Z Coach, a corporate business coaching consultancy unlocking the untapped potential of Gen Z. Patrick's session shares insights on improving communication, resilience, leadership, and understanding - specifically with those in Generation Z.

From our latest event, 'Elevating Collections 2024', hear from Julian Graham-Rack, the Chief Executive Officer and founder of PrinSIX Technologies. Julian’s session offers a roadmap for businesses, guiding organisations in proactively adapting to evolving customer expectations, ensuring a seamless and satisfying experience at every touchpoint.

From our latest event, 'Elevating Collections 2024', our own Chief Innovation and Technology Officer at coeo Group, Dr. Kevin Yam, offers his unique insight into the transformative technologies, including chat and voicebots, large language models, and AI platforms, redefining the landscape of debt collection.

From our latest event, 'Elevating Collections 2024', watch former international rugby player, BBC Sports pundit, business owner, and professionally trained mental health presenter, Robbie Hunter-Paul delivering his Remain Strong presentation, diving into the critical topics of stress and coping.

From our latest event, 'Elevating Collections 2024', hear from Rob Fawkes of Standing on Giants, as delves into what a community is and the benefits it can provide businesses.

From our latest event, 'Elevating Collections 2024', hear from Dennis Sanford-Casey, Principal Consultant with Equifax, as he explores economics and collections in 2024.

Watch the sights and sounds from our latest event, 'Elevating Collections 2024'.

This guide is to teach you how to navigate our MI Site and how to fully optimise the data and insight we provide on your accounts. You will learn: - How to access the MI Site - How to search for queries - How to search for accounts - Viewing closure queries/reports - Viewing payment queries/reports If you have any further questions please contact your account manager at coeo.

In this episode of 'In conversation with coeo', Managing Director, Tim Anson and Commercial Director, Ben Calvert discuss our brand-new customer support website, designed to provide authentic and accurate information to customers seeking help and guidance. Together, Tim and Ben explore the website's purpose and how it emerged from our continuous improvement program. They discuss the importance ...

Watch as we sit down with Managing Director, Tim Anson and Commercial Director, Ben Calvert for another edition of 'In conversation with coeo', as we reveal our brand new customer purpose; we are here to help customers find the right way forward. Having a customer-focused purpose is critical for a business like coeo, and by aligning everything we do with this purpose leads to better outcomes ac...

In our latest instalment of 'In conversation with coeo' we sit down with Commercial Director, Ben Calvert and former international rugby player now Mental Health Ambassador, Robbie Hunter-Paul to discuss our new CSR initiative, 'coeo in the community'. In partnership with local professional rugby league club, the Bradford Bulls; coeo in the community is our brand new outreach programme designed...

From our latest event, 'Elevating Collections In 2023', hear from the coeo UK expert guest panel consisting of: Stuart Sykes - Vice President of Service Operations at Zilch, Sheraz Afzal - advisor to the coeo UK board of directors and Group Legal, Risk and Compliance Director at Quint Group, Tony Gundersen - Head of Operations at Onmo, Sam Challenger - Head of Collections and Customer Experienc...

Elevating Collections In 2023 | Dennis Sanford-Casey - Equifax

Elevating Collections In 2023 | Chris Metalle - KM2 Ethical Finance Ltd

Elevating Collections In 2023 | Mark Hover - TCC Group & Recordsure

Elevating Collections In 2023 | Bob Winnington - The Money Advice Liaison Group

Elevating Collections In 2023 | Collections, what's going on? | The coeo UK panel

Elevating Collections In 2023 | The highlights

What do good outcomes look like under the new Consumer Duty regime?

The Consumer Duty and collections

What is the new Consumer Duty regime and how will it work?

Who are coeo?

The now and tomorrow of collections

coeo and clients, the perfect partnership

The Big Questions in Collections Full Session

Will consumer debt levels become a political issue in the future?

Should there be more collaboration between ‘marketing/customer generation’ and ‘collections’ teams?

Following the growth of Zoom and Teams, will there ever be a place for video calls in collections?

Are we fast becoming an industry with heavy reliance on IT, coders and developers?