วีดีโอ

Its at the bottom of the Playlist

plz pdf send

Dear lecturer, thank you for this amazing experience! We've learned so much from this assignment and have improved our research skills immensely. Your guidance has been invaluable, and we appreciate everything you've done for us. Thank you again for this incredible opportunity🙏🏻

It’s newer experienced for me, and thank you so much teacher. ❤🎉

❤

Thank you sir

monotone snoozefest

Hope the Khmer is getting more wealthy not just the building itself! But be watch out, when the gov allowed more Chinese script on the building, there will be consequences.

🎯 Key Takeaways for quick navigation: 00:00 🌟 *Introduction to Managing Quality* - Overview of the chapter's learning objectives. - Definition of quality and Total Quality Management (TQM). - Description of ISO international quality standards and Six Sigma. - Use of benchmarking in TQM. 01:40 📈 *Quality and Profitability* - High-quality products correlate with profitability. - Impact of improved quality on sales gains and cost reduction. - Importance of top management support in quality management. 04:19 🎯 *Definitions of Quality* - Different perspectives on defining quality. - User-based, manufacturing-based, and product-based views of quality. 07:24 🏆 *Global Implications and Awards in Quality* - Importance of global quality standards. - Malcolm Baldrige National Quality Award and its significance. 11:45 💰 *Costs Associated with Quality* - Four major categories of costs: prevention, appraisal, internal failure, and external failure. - Emphasis on making it right the first time. 14:21 🌍 *Pioneers in Quality Management* - Contributions of Deming, Juran, and Crosby to quality management. - Their different approaches to quality improvement. 20:29 🔄 *Total Quality Management Concepts* - Seven concepts for effective TQM: Continuous improvement, Six Sigma, employee empowerment, benchmarking, Just-In-Time (JIT), Taguchi concepts, and knowledge of TQM tools. 30:09 🎖️ *Six Sigma and Employee Empowerment* - Explanation of Six Sigma and its importance in quality management. - Employee empowerment as a key factor in improving quality. 37:11 ⏱️ *Just-In-Time (JIT) System* - JIT's role in reducing inventory levels and improving quality. - Relationship between JIT and quality improvement. 43:37 🛠️ *Tools for Total Quality Management* - Overview of various tools used in TQM, including check sheets, scatter diagrams, and Pareto charts. 53:22 🔍 *Inspection and Service Quality* - Importance of inspection in quality management. - Service quality determinants and their impact on customer satisfaction. 01:03:15 📊 *Servqual and Service Recovery* - Servqual as a tool for evaluating service performance. - The concept of service recovery and its importance in managing service quality. Made with HARPA AI

💪 *Promo sm*

Good Video Man, covered everything from the chapter. One feedback- a lots of background noise (someone Snoring behind you?) while preparing this video?

i would like to say thank you

Hi thank you for doing this... May I ask do you have content/discussion about SUPPLY CHAIN MANAGEMENT (same material). tia

i would like to say thank you for making available all these essential videos of operation management, sir kindly requesting you to explain the other chapters too, specially chapter # 12 Inventory Management

ល្អណាស់អរគុណ

thank you

Thank you for this video ; have rental on the way from my college. however- if i new there was NO lab with this would rolled with these videos-ty

Love you hearing you smack and wet those lips in between every pause

Where is forecasting demand chapter

you just reading please give some explanation

Useful and clear explanation and overview

I don’t understand how this could be useful, you’re just reading the slides out loud. Do you not think you should get into more detail while explaining things such as the determinants etc?

You did a awesome job on OM.

y=4

Nice

wrong

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អរគុណបង🙏

Thanks very much for this; I'm referring my graduate business students to this as part of a collective class assignment.

Thank you for this video 🎉

Thanks

kindly drop your email Sir

thank you Mr

what is his name

he is a great lecturer

មេរៀនក៏ល្អ ការបង្រៀនរបស់លោកគ្រូកាន់តែល្អ រៀនមិនងាយភ្លេចមេរៀនទេលោកគ្រូ🙏🙏🥰

I want to thank you for doing this video. Ive been looking for someone who can explain this course in detail. Awesome. I send this link to some of my friends so they can understand what a om does..thank u sooo much

តាមzoomចូលមិនបានទេលោកគ្រូ

ចូលបានហើយលោកគ្រូ តាមzoomចូលមិនកើត

Where can I download the presentation file for all chapter in this book?

Hlw 😭

🙏🙏❤️

Great video. Is there a link we can access where you cover all topics for Operations Management with reference to the textbook used for this video?

👍👍

This was very helpful thank you sir.

Wow

🙏🙏

This was great!!

good morning teacher from class M21

I can be able to achieve all of my examinations and goal is also from you, Best lecturer. I really appreciate and gratitude for your sharing both knowledge and experience. Thank you so much lecturer! 🙏🏻🤍