- 8
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Marina Ashurkina
United Kingdom
เข้าร่วมเมื่อ 30 ก.ย. 2011
Learn Conversational AI with me ✨
China Southern Airline Chatbot Deconstructed [Aviation, Customer Support] #5
This is the review of China Southern Airline. China Southern is one of the largest airlines in the world and a major Airline in China. It carried over 142M customers in 2023 and flies to over 190 destinations. The chatbot is in Chinese, I used Google to translate it into English for better understanding.
Let me know what you think!
Chapters:
00:00 Intro
00:37 China Southern Key Facts
01:26 Customer Support
01:48 Discoverability
02:39 Chatbot Interface
03:25 Announcement Feature
04:33 Welcome Message
05:07 Suggestions
05:50 Sidebar Option
06:39 Response Feedback
07:32 Free-form Feedback
08:25 Buy Insurance Scenario
08:50 Input Suggestions
09:35 Thank you and Goodbye
11:38 Outro
Let me know what you think!
Chapters:
00:00 Intro
00:37 China Southern Key Facts
01:26 Customer Support
01:48 Discoverability
02:39 Chatbot Interface
03:25 Announcement Feature
04:33 Welcome Message
05:07 Suggestions
05:50 Sidebar Option
06:39 Response Feedback
07:32 Free-form Feedback
08:25 Buy Insurance Scenario
08:50 Input Suggestions
09:35 Thank you and Goodbye
11:38 Outro
มุมมอง: 23
วีดีโอ
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มุมมอง 81หลายเดือนก่อน
Hi and welcome to my channel! My name is Marina Ashurkina. I have started this channel to share my knowledge about Conversational AI and chatbots!
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I noticed the chatbot asked first where are you flying from and second question was where are you flying to? So London to where ? Great chatbot 😊
Thank you for your comment! Yes, the chatbot did ask where I was travelling to. What I wanted to say was that the chatbot didn't confirm that it understood the destination, just continued asking the next question about the destination. I would expect it to say: And where are you travelling to from London? I tried to confuse it on purpose and got in a loop as the departure and destination were in the same city. Regardless, it's a great chatbot.
Thanks a lot for sharing. Apparently, DialogFlow still has a bug, but it is a great product. Now I know we should prioritize using pages with parameters over conditional responses.
Helo😊